Supervisor Tips For Writing Measurable Performance Standards
[pic] Tips for writing measurable performance standards
Performance standards should relate back to essential job functions. While an essential job function tells an employee what he or she must do, a performance standard should tell the employee how well it should be done. An effective performance standard will be clearly written and:
Define specific behaviors, outputs or results;
Be measurable, so that it may be evaluated objectively;
Achievable or attainable – setting realistic requirements;
Relevant to the essential function(s) of the position; and
Time bound, meaning that the standard is given a timeframe within which it should be completed.
|Examples: |
| |
|1) For mail returns, no more than 5% error rate per month, as determined by the supervisor’s review of mail return batches. |
|2) At least 85% of customers surveyed rated the employee “satisfactory” or better on application disposition. |
|3) The employee responds to referral request within one business day of receipt as measured by supervisor’s review of referral request log. |
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