SAMPLE RESUME
Svetlana Mayorov
Cell: (289) 803-4746
Newmarket, Ontario svetavadim@
Job Objective: Administrative Assistant
HIGHLIGHTS OF QUALIFICATIONS
□ Extensive experience as Administrative Assistant in public and private industries
□ Proficient in computer software, including Microsoft Office Suite, ACCURO, EMR, CRM, MAX GOLD, advanced internet research skills
□ Organization of administrative services, OTN appointments coordination, work Schedule, typing, records management, reproduction, filing and communication, including sending out correspondence
□ A member of The Canadian Payroll Association
□ Payroll Compliance and Legislation certificate, working towards PCP
□ Vast experience in billing, invoicing, depositing preparation, payroll assistance, handle multiple tasks and meet deadlines.
□ Preparation of financial statements and billing, completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment if needed
□ Development of long-term relationship of trust and respect with supervisors and co-workers utilizing exceptional interpersonal relationship skills and networking efforts
□ B.A. Degree in Human Services/Human Resources
□ Strong oral and written communication skills in English, Russian and Hebrew
WORK HISTORY
Patient access Coordinator Allevio Pain Management 2016- Present
|Administrative Assistant |Lakewood Medical Centre | 2015-2016 |
| |Winnipeg, Manitoba | |
|Administrative Assistant |MOR-MAR Ltd | 2008- 2013 |
| |Israel | |
|Administrative Assistant |Maccabi Health Clinic |2005 – 2008 |
| |Israel | |
EDUCATION / TRAINING
|Bachelor of Human Services / Human Resources |Emek Yezreel College, Israel |2005 – 2008 |
|First Aid/ CPR/Fire Safety |Employer sponsored on annual basis |2008 – 2017 |
|Service Skills |Employer sponsored on annual basis |2010 – 2011 |
Svetlana Mayorov Page Two
Administration Skills
▪ Preparation of financial statements and billing, completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment if needed
▪ Daily involvement with billing, invoicing, depositing preparation, payroll assistance
▪ Creating and maintaining clinical daily/monthly/yearly work schedule for employees and physicians, coordinating shifts, assisting with payroll hours, billing, invoicing, depositing preparation
▪ Creation of Excel spreadsheets to monitor revenues, costs, orders, and inventory, maintaining customer database
▪ Ensures scheduling continuity is maintained for each client and all staff availability is provided and up to date.
▪ Data entry, review, monitor and respond to clients/ patients’ inquiries about order status, appointments and resolve customer complains
▪ Daily communication with clients, colleagues and outside agencies, directors, and operational assistants to complete forms and documents
▪ Provide clerical work such as maintaining confidential office files, records, document tracking
▪ Preparation of daily reports, scheduling and confirming appointments, faxes, scans, answering general phone call inquiries in a professional and courteous manner
▪ Ability to prioritize work, handle multiple tasks and meet deadlines, ability to multi-task
▪ Maintain accessibility by phone for patients, care providers, referral sources
▪ Providing daily production updates and forecasts to the supervisors and production manager.
▪ Completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment, if needed
▪ Scheduling and coordinating OTN appointments between patients and physicians.
▪ Registration ensuring that insurance OHIP, WSIB, HCAI is verified and all information is correct.
Computer Skills
▪ Proficient in computer software, including Microsoft Office suite, CRM, MAX GOLD, ACCURO, EMR
▪ Computer processing of medical and personal documents
▪ Entering reports and correspondence, spreadsheets, and documents according to templates
▪ Accurate data entry by software to maintain an accurate inventory count of necessary office equipment and supply
Communication Skills / Customer Service Skills
▪ Developed long-term relationship of trust and respect with supervisors and co-workers utilizing exceptional interpersonal relationship skills and networking efforts
▪ Communicated well with clients, colleagues, and outside agencies in person and by telephone or e-mail to explain and resolve concerns and verify inventory
▪ Responding politely to incoming telephone calls, screening calls, talking, and relaying messages and providing information
▪ Quick to adopt and learn new processes and equipment
▪ Working equally effectively in self-managed projects as well as a part of a team
▪ Demonstrating ability to learn quickly and complete tasks efficiently and as scheduled
▪ Explaining and clarifying procedures to co-workers and clients in clear and concise manner to minimize confusion and errors
▪ Appling common sense to varied problems, work under pressure and remain calm in stressful situations
▪ Demonstrating listening, respect, and empathy with working with others and exchanging confidential information
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