SAMPLE RESUME



Svetlana Mayorov

Cell: (289) 803-4746

Newmarket, Ontario svetavadim@

Job Objective: Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

□ Extensive experience as Administrative Assistant in public and private industries

□ Proficient in computer software, including Microsoft Office Suite, ACCURO, EMR, CRM, MAX GOLD, advanced internet research skills

□ Organization of administrative services, OTN appointments coordination, work Schedule, typing, records management, reproduction, filing and communication, including sending out correspondence

□ A member of The Canadian Payroll Association

□ Payroll Compliance and Legislation certificate, working towards PCP

□ Vast experience in billing, invoicing, depositing preparation, payroll assistance, handle multiple tasks and meet deadlines.

□ Preparation of financial statements and billing, completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment if needed

□ Development of long-term relationship of trust and respect with supervisors and co-workers utilizing exceptional interpersonal relationship skills and networking efforts

□ B.A. Degree in Human Services/Human Resources

□ Strong oral and written communication skills in English, Russian and Hebrew

WORK HISTORY

Patient access Coordinator Allevio Pain Management 2016- Present

|Administrative Assistant |Lakewood Medical Centre | 2015-2016 |

| |Winnipeg, Manitoba | |

|Administrative Assistant |MOR-MAR Ltd | 2008- 2013 |

| |Israel | |

|Administrative Assistant |Maccabi Health Clinic |2005 – 2008 |

| |Israel | |

EDUCATION / TRAINING

|Bachelor of Human Services / Human Resources |Emek Yezreel College, Israel |2005 – 2008 |

|First Aid/ CPR/Fire Safety |Employer sponsored on annual basis |2008 – 2017 |

|Service Skills |Employer sponsored on annual basis |2010 – 2011 |

Svetlana Mayorov Page Two

Administration Skills

▪ Preparation of financial statements and billing, completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment if needed

▪ Daily involvement with billing, invoicing, depositing preparation, payroll assistance

▪ Creating and maintaining clinical daily/monthly/yearly work schedule for employees and physicians, coordinating shifts, assisting with payroll hours, billing, invoicing, depositing preparation

▪ Creation of Excel spreadsheets to monitor revenues, costs, orders, and inventory, maintaining customer database

▪ Ensures scheduling continuity is maintained for each client and all staff availability is provided and up to date.

▪ Data entry, review, monitor and respond to clients/ patients’ inquiries about order status, appointments and resolve customer complains

▪ Daily communication with clients, colleagues and outside agencies, directors, and operational assistants to complete forms and documents

▪ Provide clerical work such as maintaining confidential office files, records, document tracking

▪ Preparation of daily reports, scheduling and confirming appointments, faxes, scans, answering general phone call inquiries in a professional and courteous manner

▪ Ability to prioritize work, handle multiple tasks and meet deadlines, ability to multi-task

▪ Maintain accessibility by phone for patients, care providers, referral sources

▪ Providing daily production updates and forecasts to the supervisors and production manager.

▪ Completing financial and accounting reports, Direct billing for insurance, MVA, WSIB. Record insurance information and obtains pre-approval for treatment, if needed

▪ Scheduling and coordinating OTN appointments between patients and physicians.

▪ Registration ensuring that insurance OHIP, WSIB, HCAI is verified and all information is correct.

Computer Skills

▪ Proficient in computer software, including Microsoft Office suite, CRM, MAX GOLD, ACCURO, EMR

▪ Computer processing of medical and personal documents

▪ Entering reports and correspondence, spreadsheets, and documents according to templates

▪ Accurate data entry by software to maintain an accurate inventory count of necessary office equipment and supply

Communication Skills / Customer Service Skills

▪ Developed long-term relationship of trust and respect with supervisors and co-workers utilizing exceptional interpersonal relationship skills and networking efforts

▪ Communicated well with clients, colleagues, and outside agencies in person and by telephone or e-mail to explain and resolve concerns and verify inventory

▪ Responding politely to incoming telephone calls, screening calls, talking, and relaying messages and providing information

▪ Quick to adopt and learn new processes and equipment

▪ Working equally effectively in self-managed projects as well as a part of a team

▪ Demonstrating ability to learn quickly and complete tasks efficiently and as scheduled

▪ Explaining and clarifying procedures to co-workers and clients in clear and concise manner to minimize confusion and errors

▪ Appling common sense to varied problems, work under pressure and remain calm in stressful situations

▪ Demonstrating listening, respect, and empathy with working with others and exchanging confidential information

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