JOB DESCRIPTION - Norm
JOB DESCRIPTION
DATE: January 8, 2010
TITLE: Clinic Manager / Administrator
REPORTS TO: _________________, MD
STATUS: Exempt
JOB SUMMARY: Provides supervision of staff, both clinical and office staff, and patient services to assigned departments.
I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
|Personnel Development and Supervision |
|Assists in Management of daily operations of Clinic. |
|Supervises hiring, orientation, scheduling, performance evaluations, disciplinary actions, and compliance with Clinic policies and procedures. |
|Supervise, assess, and direct the activities of individual staff members. |
|Hold staff accountable for successful job performance and work behavior. |
|Supervise and enforce policies with compassion to ensure that each person is treated fairly, equitably and with respect. |
|Use a supervisory style which encourages and reinforces employee growth and development. |
|Model professional, proactive, and positive behavior. |
|Effectively orient staff to policies/procedures for the Clinic and to what is expected on the job. |
|Respond to questions from the staff within 24 hours. |
|Complete and review employee evaluations with individuals by due date. |
|Identify and address training needs and use of outside resources and/or appropriate Clinic staff. |
|Daily scheduling of staff to meet department needs. |
|Monitor and control expenditures, overtime, and staffing levels. |
|Work with staff to investigate and problem solve employee issues related to policies and procedures. |
|Respond to compliments and concerns from patients and staff in a timely manner and document clearly. |
|Resolve equipment and facility maintenance issues. |
|Communications |
|Establishes effective working relationships with staff, patients, providers, customers, vendors, managers / administrator and staff in |
|administrative and support departments. |
|Share information that helps others do their jobs. |
|Produce written reports in a timely manner with complete information, proper English, and professional appearance. |
|Use communications tools (written documents, voice mail, email, verbal dialogue) appropriate to any given situation. |
|Establish positive relationships with other Lead Staff and Director. |
|Communicate at meetings in a clear, concise, relevant manner. Openly share objectives, priorities and requests for assistance. |
|Other projects and duties as assigned by the Director. |
|Problem Solving |
|Identify and report problems within the Clinic to the Director in a timely manner. |
|Respond to compliments and concerns from patients and staff in a timely manner and document clearly. |
|Apply problem-solving techniques fully. Evaluate problems completely before proposing solutions and presenting acceptable alternatives. |
|Implement solutions in a timely manner. |
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
CORE ACCOUNTABILITIES
|Teamwork |
|Establish & maintain solid work relationships, through communication, cooperation, and positive interaction with all employees, staff and |
|physicians. |
|Approachability – build rapport by making the effort to be cooperative and adaptive, put others at ease, and support co-workers. |
|Listening – practice active listening; display patience when listening to the views of others, and discuss differing opinions with an open mind. |
|Dealing with ambiguity and change – avoid getting upset when things are ambiguous. Remain flexible and view new tasks or situations as |
|opportunities. |
|Problem Solving – work with others to prevent problems & find a solution when issues arise. |
|Customer & Patient Service |
|Exhibit professional behavior while being caring and compassionate. |
|Customer Focus – dedicated to meeting the expectations of internal and external customers. Demonstrate sensitivity, empathy, concern and respect |
|for others. Act with the patient in mind, gain trust and respect by building and maintaining effective relationships. |
|Problem Solving - seek to solve the patient’s problem or provide adequate resolution. Compromise when appropriate. |
|Maintain confidentiality – in accordance with the Clinic and HIPAA regulations. |
|Effective Use of Resources |
|Maximize the Clinic’s resources while minimizing waste and controlling expenses. This includes the effective use of work time and supplies, |
|working safely, following established work practices, and seeking ways to improve operations. |
|Productivity - increase throughput and minimize waste of time and materials. |
|Improvement – recommend procedures that reduce costs and streamline operations while improving quality. |
|Maintain neat, clean and professional work area. |
|Initiative |
|Self motivated and contribute to new ideas. |
|Improvements – initiate improvements and apply new methods of working to help the Clinic achieve goals. |
|Learning on the go – develop an action plan when facing new problems, and be open to change. Experiment to find new solutions to problems. Seek |
|to find the underlying root cause of problems to prevent future occurrences. |
|Seek additional work to help co-workers, acquire additional skills, and promote efficiency. |
II. SUPERVISORY RESPONSIBILITES
|Responsible for supervising Medical Assistants, LPN’s, RN’s, Receptionists, Billers, Nurse Practitioners and Lead Personnel. |
III. EDUCATION AND SKILLS
|Minimum 2-3 years supervisory experience in a medical office setting, medical business office setting, or insurance industry setting. |
|Knowledge of clinic operational areas. |
|Strong leadership skills. |
|Strong interpersonal and problem solving skills, and the ability to confront and address issues with staff. |
|PC utilization and software skills required. |
|Ability to assess performance of employees. |
|Ability to select, train, and develop qualified staff. |
|Must be familiar with HR employment law, record keeping and confidentiality fundamentals. |
Last Revised 12/08/10
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