JOB DESCRIPTION - Norm



JOB DESCRIPTION

DATE: January 8, 2010

TITLE: Clinic Manager / Administrator

REPORTS TO: _________________, MD

STATUS: Exempt

JOB SUMMARY: Provides supervision of staff, both clinical and office staff, and patient services to assigned departments.

I. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

|Personnel Development and Supervision |

|Assists in Management of daily operations of Clinic. |

|Supervises hiring, orientation, scheduling, performance evaluations, disciplinary actions, and compliance with Clinic policies and procedures. |

|Supervise, assess, and direct the activities of individual staff members. |

|Hold staff accountable for successful job performance and work behavior. |

|Supervise and enforce policies with compassion to ensure that each person is treated fairly, equitably and with respect. |

|Use a supervisory style which encourages and reinforces employee growth and development. |

|Model professional, proactive, and positive behavior. |

|Effectively orient staff to policies/procedures for the Clinic and to what is expected on the job. |

|Respond to questions from the staff within 24 hours. |

|Complete and review employee evaluations with individuals by due date. |

|Identify and address training needs and use of outside resources and/or appropriate Clinic staff. |

|Daily scheduling of staff to meet department needs. |

|Monitor and control expenditures, overtime, and staffing levels. |

|Work with staff to investigate and problem solve employee issues related to policies and procedures. |

|Respond to compliments and concerns from patients and staff in a timely manner and document clearly. |

|Resolve equipment and facility maintenance issues. |

|Communications |

|Establishes effective working relationships with staff, patients, providers, customers, vendors, managers / administrator and staff in |

|administrative and support departments. |

|Share information that helps others do their jobs. |

|Produce written reports in a timely manner with complete information, proper English, and professional appearance. |

|Use communications tools (written documents, voice mail, email, verbal dialogue) appropriate to any given situation. |

|Establish positive relationships with other Lead Staff and Director. |

|Communicate at meetings in a clear, concise, relevant manner. Openly share objectives, priorities and requests for assistance. |

|Other projects and duties as assigned by the Director. |

|Problem Solving |

|Identify and report problems within the Clinic to the Director in a timely manner. |

|Respond to compliments and concerns from patients and staff in a timely manner and document clearly. |

|Apply problem-solving techniques fully. Evaluate problems completely before proposing solutions and presenting acceptable alternatives. |

|Implement solutions in a timely manner. |

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

CORE ACCOUNTABILITIES

|Teamwork |

|Establish & maintain solid work relationships, through communication, cooperation, and positive interaction with all employees, staff and |

|physicians. |

|Approachability – build rapport by making the effort to be cooperative and adaptive, put others at ease, and support co-workers. |

|Listening – practice active listening; display patience when listening to the views of others, and discuss differing opinions with an open mind. |

|Dealing with ambiguity and change – avoid getting upset when things are ambiguous. Remain flexible and view new tasks or situations as |

|opportunities. |

|Problem Solving – work with others to prevent problems & find a solution when issues arise. |

|Customer & Patient Service |

|Exhibit professional behavior while being caring and compassionate. |

|Customer Focus – dedicated to meeting the expectations of internal and external customers. Demonstrate sensitivity, empathy, concern and respect |

|for others. Act with the patient in mind, gain trust and respect by building and maintaining effective relationships. |

|Problem Solving - seek to solve the patient’s problem or provide adequate resolution. Compromise when appropriate. |

|Maintain confidentiality – in accordance with the Clinic and HIPAA regulations. |

|Effective Use of Resources |

|Maximize the Clinic’s resources while minimizing waste and controlling expenses. This includes the effective use of work time and supplies, |

|working safely, following established work practices, and seeking ways to improve operations. |

|Productivity - increase throughput and minimize waste of time and materials. |

|Improvement – recommend procedures that reduce costs and streamline operations while improving quality. |

|Maintain neat, clean and professional work area. |

|Initiative |

|Self motivated and contribute to new ideas. |

|Improvements – initiate improvements and apply new methods of working to help the Clinic achieve goals. |

|Learning on the go – develop an action plan when facing new problems, and be open to change. Experiment to find new solutions to problems. Seek |

|to find the underlying root cause of problems to prevent future occurrences. |

|Seek additional work to help co-workers, acquire additional skills, and promote efficiency. |

II. SUPERVISORY RESPONSIBILITES

|Responsible for supervising Medical Assistants, LPN’s, RN’s, Receptionists, Billers, Nurse Practitioners and Lead Personnel. |

III. EDUCATION AND SKILLS

|Minimum 2-3 years supervisory experience in a medical office setting, medical business office setting, or insurance industry setting. |

|Knowledge of clinic operational areas. |

|Strong leadership skills. |

|Strong interpersonal and problem solving skills, and the ability to confront and address issues with staff. |

|PC utilization and software skills required. |

|Ability to assess performance of employees. |

|Ability to select, train, and develop qualified staff. |

|Must be familiar with HR employment law, record keeping and confidentiality fundamentals. |

Last Revised 12/08/10

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