1 - Health PAS-OnLine



Health PAS OnLine Trading Partner Registration Not Enrolled Billing Providers User GuideDate of Publication: March 18, 2015Document Version: 0.9Privacy and Security RulesThe Health Insurance Portability and Accountability Act of 1996 (HIPAA – Public Law 104-191) and the HIPAA Privacy Final Rule and the American Recovery and Reinvestment Act (ARRA) of 2009 requires that covered entities protect the privacy and security of individually identifiable health information.Protected health information (PHI) includes demographic information and other health information and confidential information, whether verbal, written, or electronic, created, received, or maintained by Molina Healthcare about members and patients. It is healthcare data plus identifying information that would allow the data to tie the medical information to a particular person. PHI relates to the past, present, and future physical or mental health of any individual or recipient; the provision of healthcare to an individual; or the past, present, or future payment for the provision of healthcare to an individual. Claims data, prior authorization information, and attachments such as medical records and consent forms are all PHI.Revision HistoryVersionDateAuthorAction/Summary of ChangesStatus0.106/22/2012K. LeightonInitial CreationDraft0.209/19/2013L. SauerUpdated0.302/11/2014N. PalmerUpdate to current standards0.4 5/2014N. PalmerUpdate to current standards0.510/2014T. YoungUpdated to current standards0.610/2014N. PalmerUpdated to current standards0.711/11/14N. PalmerReview and update to current standards.0.803/18/2015T.YoungUpdated screenshots0.903/19/2015Luigi BalducciQA review of documentTable of Contents TOC \o "1-3" \h \z \t "TOC Heading,1" Privacy and Security Rules PAGEREF _Toc403476768 \h 2Revision History PAGEREF _Toc403476769 \h 3Table of Contents PAGEREF _Toc403476770 \h 4Table of Figures and Tables PAGEREF _Toc403476771 \h 51.Introduction PAGEREF _Toc403476772 \h rmation You Will Need PAGEREF _Toc403476773 \h 83.System Requirements PAGEREF _Toc403476774 \h 94.Public Navigation PAGEREF _Toc403476775 \h 104.1Home PAGEREF _Toc403476776 \h 104.1.1Health PAS-OnLine Banner PAGEREF _Toc403476777 \h 104.1.2General Sub-tab PAGEREF _Toc403476778 \h 114.1.3Member Sub-tab PAGEREF _Toc403476779 \h 124.1.4Provider Sub-tab PAGEREF _Toc403476780 \h 124.2Medicaid Information PAGEREF _Toc403476781 \h 134.3News PAGEREF _Toc403476782 \h 134.4Contact Us PAGEREF _Toc403476783 \h 144.5Provider Directory PAGEREF _Toc403476784 \h 155.Trading Partner Registration for Not Enrolled Billing Providers PAGEREF _Toc403476785 \h 225.1Navigation PAGEREF _Toc403476786 \h 225.2Step 1 – Demographic Information PAGEREF _Toc403476787 \h 225.3Step 2 – Pre-Screening Questions PAGEREF _Toc403476788 \h 245.4Step 3 – Security Information PAGEREF _Toc403476789 \h 265.5Step 3 – Confirm Information PAGEREF _Toc403476790 \h 275.6Step 4 – Sign Agreement Electronically PAGEREF _Toc403476791 \h 285.7Step 5 – Activate Trading Partner Account PAGEREF _Toc403476792 \h 306.Trading Partner Sign In Overview PAGEREF _Toc403476793 \h 346.1Trading Partner Sign In PAGEREF _Toc403476794 \h 346.2Trading Partner Sign Out PAGEREF _Toc403476795 \h 366.3Password Reset PAGEREF _Toc403476796 \h 376.4User Name Retrieval PAGEREF _Toc403476797 \h 41Table of Figures and Tables TOC \f F \h \z \t "Caption,Caption MMS" \c Figure 4.1 – Home window PAGEREF _Toc403476798 \h 10Figure 4.2 – Health PAS-OnLine banner PAGEREF _Toc403476799 \h 11Figure 4.3 – General sub-tab PAGEREF _Toc403476800 \h 12Figure 4.4 – Member sub-tab PAGEREF _Toc403476801 \h 12Figure 4.5 – Provider sub-tab PAGEREF _Toc403476802 \h 13Figure 4.6 – Medicaid Information drop-down list PAGEREF _Toc403476803 \h 13Figure 4.7 – News window PAGEREF _Toc403476804 \h 13Figure 4.8 – Contact Us window PAGEREF _Toc403476805 \h 14Table 4.1 – Contact Us table PAGEREF _Toc403476806 \h 15Figure 4.9 – Provider Directory-Search window PAGEREF _Toc403476807 \h 16Figure 4.10 – Map Results window PAGEREF _Toc403476808 \h 17Figure 4.11 – Details List PAGEREF _Toc403476809 \h 18Figure 4.12 – GET DIRECTIONS button PAGEREF _Toc403476810 \h 19Figure 4.13 – Get Directions Window PAGEREF _Toc403476811 \h 19Figure 4.14 – Detailed directions PAGEREF _Toc403476812 \h 20Figure 4.15 – SEARCH AGAIN button PAGEREF _Toc403476813 \h 21Figure 5.1 – Health PAS-Trading Partner Registration window PAGEREF _Toc403476814 \h 22Figure 5.2 – Demographic Information window; Step 1 PAGEREF _Toc403476815 \h 23Figure 5.3 – Demographic Information window; Step 2 PAGEREF _Toc403476816 \h 24Figure 5.4 – Pre-Screening Questions window PAGEREF _Toc403476817 \h 25Figure 5.5 – Medicare Crossover window hyperlink PAGEREF _Toc403476818 \h 25Figure 5.6 – Security Information window; Step 3 PAGEREF _Toc403476819 \h 27Figure 5.7 – Confirm Information window; Step 3 PAGEREF _Toc403476820 \h 27Figure 5.8 – Using the BACK feature; Step 3 PAGEREF _Toc403476821 \h 28Figure 5.9 – Signature field; Step 4 PAGEREF _Toc403476822 \h 29Figure 5.10 – Print hyperlink; Step 4 PAGEREF _Toc403476823 \h 29Figure 5.11 – Provider Trading Partner Agreement; Step 4 PAGEREF _Toc403476824 \h 30Figure 5.12 – Registration dialog box; Step 5 PAGEREF _Toc403476825 \h 31Figure 5.13 – Trading Partner Account Activation email PAGEREF _Toc403476826 \h 31Figure 5.14 – Trading Partner Account Activation window PAGEREF _Toc403476827 \h 32Figure 5.15 – Trading Partner Account Activation; OK button PAGEREF _Toc403476828 \h 32Figure 5.16 – Trading Partner Account Activation message PAGEREF _Toc403476829 \h 33Figure 6.1 – Trading Partner Sign In section PAGEREF _Toc403476830 \h 35Figure 6.2 – Trading Partner banner PAGEREF _Toc403476831 \h 36Figure 6.3 – Sign Out hyperlink PAGEREF _Toc403476832 \h 37Figure 6.4 – Retrieve password hyperlink PAGEREF _Toc403476833 \h 38Figure 6.5 – Trading Partner Reset Password window PAGEREF _Toc403476834 \h 38Figure 6.6 – Security question and answer fields PAGEREF _Toc403476835 \h 39Figure 6.7 – Reset password email notice PAGEREF _Toc403476836 \h 39Figure 6.8 – Reset password hyperlink PAGEREF _Toc403476837 \h 40Figure 6.9 – Reset Password window PAGEREF _Toc403476838 \h 41Figure 6.10 – Password has been changed successfully message PAGEREF _Toc403476839 \h 41Figure 6.11 – Retrieve user name hyperlink PAGEREF _Toc403476840 \h 42Figure 6.12 – Retrieve User Name window PAGEREF _Toc403476841 \h 42Figure 6.13 – Security question and answer PAGEREF _Toc403476842 \h 43Figure 6.14 – Retrieve User Name email verification PAGEREF _Toc403476843 \h 43Figure 6.15 – Retrieve User Name window PAGEREF _Toc403476844 \h 44 IntroductionThe Health PAS OnLine Trading Partner Registration Guide for Not Enrolled Billing Providers outlines the steps involved for providers that are not enrolled with the state Medicaid program registered as a trading partner. Once the Trading Partner Registration is complete, the provider would obtain access to the Health PAS Provider Enrollment online application.The following section provides a list of information to have before starting the trading partner registration process and a detailed description of how to complete each step of the registration process.For those providers enrolled in the state Medicaid program, please see the Health PAS OnLine Trading Partner Registration User Guide for Enrolled Billing Providers for instructions. Information You Will NeedIt is suggested that you will need the following information prior to registering as a trading partner:Name, business address, business telephone number, and email address for the person who is completing the trading partner registration.This person will be the Account Administrator for the trading partner account for the billing provider.A provider cannot complete the online enrollment application until the trading partner registration form is completed.We recommend having the following information but they are not requirements for providers that are not enrolled in the state Medicaid program. However, the information will be needed to complete other forms pertaining to enrollment for submitting claims.Tax ID, either Federal Employer Identification Number (FEIN) or Social Security number (SSN), the National Provider Identifier (NPI) or Atypical Provider Identifier (API).Once the trading partner registration form is complete, this enables not yet enrolled providers to perform certain actions such as being able to complete the Provider Enrollment application.System RequirementsTo use all features of the Health PAS-OnLine portal successfully, ensure that your computer system meets the following minimum requirements:Reliable online connectionWeb browserInternet Explorer 8 and 9Mozilla Firefox 18.0Google Chrome 24.0.1312.57Safari 5.1.7Adobe Acrobat ReaderMicrosoft ExcelPublic NavigationThe following windows of Health PAS-OnLine are accessible to all visitors: Home, News, and Contact Us. HomeThe Home window includes the Health PAS-OnLine navigation bar, and the following three sub-tabs: General, Member, and Provider. Refer to REF _Ref402259127 \h Figure 4.1.Figure STYLEREF 1 \s 4.1 – Home windowHealth PAS-OnLine BannerLocated on the top of each window, the banner provides a list of all the functions available to you from the current window. This list may be different for each user because it is based on user permissions. Some of the functions may include the following:Enable Accessibility – When the Enable Accessibility hyperlink is clicked, this enables the website to present information in a way that is more understandable for accessibility software like Job Access With Speech (JAWS).A A A A – This is the font size hyperlink that allows you to enlarge or decrease the font size on the portal.Help – This is basic website functionality help.Sign In or Register – These hyperlinks allow you to sign in or register. Use the Register hyperlink if you are a first-time user and use the Sign In hyperlink if you are an existing user.Search this site field – This allows you to enter search criteria and complete a basic website functionality search.In MyHealthPAS, all search fields perform partial search without wildcards.Refer to REF _Ref403469985 \h Figure 4.2.Figure STYLEREF 1 \s 4.2 – Health PAS-OnLine bannerGeneral Sub-tabThe General sub-tab provides information to West Virginia Medicaid members, providers, trading partners and the public. Users can find helpful website links and documents by using the menu bar. Refer to REF _Ref402262023 \h Figure 4.3.Figure STYLEREF 1 \s 4.3 – General sub-tabMember Sub-tabThis sub-tab contains the Member Secure portal which contains hyperlinks to the provider directory, claims, and other materials that are designed to help members understand their Medicaid benefits. Refer to REF _Ref402262056 \h Figure 4.4.Figure STYLEREF 1 \s 4.4 – Member sub-tabProvider Sub-tabThis sub-tab is specific to providers. The Provider sub-tab includes an event calendar, a news section, and important hyperlinks. Refer to REF _Ref402262088 \h Figure 4.5.Figure STYLEREF 1 \s 4.5 – Provider sub-tab Reference MaterialThe Reference Material drop-down list contains useful hyperlinks, documents, and lists specific to the client. Refer to REF _Ref401569323 \h Figure 4.6.Figure STYLEREF 1 \s 4.6 – Medicaid Information drop-down listNewsThe News window contains a list of news items and is specific to the client. Refer to REF _Ref403470302 \h Figure 4.7. Figure STYLEREF 1 \s 4.7 – News windowContact UsThe Contact Us window contains contact information for Molina Medicaid Solutions and the state. Refer to REF _Ref402262200 \h Figure 4.8.Figure STYLEREF 1 \s 4.8 – Contact Us windowCommunication TypeDescriptionPHONE SUPPORT provides users local and toll-free phone numbers available to reach a customer support representative during regular business hours. Voicemail is available after hours.TDD/TTY support allows for use of TDD (Telecommunications Device for the Deaf) or TTY’s (teletypewriter) functionality.MESSAGING SUPPORT allows a user to send an email inquiry to Molina Medicaid Solutions. This message should not contain PHI (Personal Health Information).ONLINE SUPPORT allows a user to request call back and web chat functionality. To use this feature, user must sign into their established Trading Partner Account.Table STYLEREF 1 \s 4.1 – Contact Us tableProvider DirectoryThe Provider Directory window allows a user to search for a provider using two or more criteria. Refer to REF _Ref402346804 \h Figure 4.9.Two or more criteria are required to perform a provider search.When searching with name alone you must enter at least five characters.The more provider search criteria entered the narrower results returned.When at least two pieces of criteria are entered, click SEARCH. The search results display. Refer to REF _Ref402346804 \h Figure 4.9. Figure STYLEREF 1 \s 4.9 – Provider Directory-Search windowClick the plus sign icon to expand the Details list. Refer to REF _Ref402346890 \h Figure 4.10.Figure STYLEREF 1 \s 4.10 – Map Results windowThe Details list includes provider details, such as phone number, handicap accessible, age restrictions, which may be present, gender restrictions and hours of operation. Refer to REF _Ref402274195 \h Figure 4.11. Figure STYLEREF 1 \s 4.11 – Details ListThe Provider Directory can offer user detailed street directions. Click GET DIRECTIONS. Refer to REF _Ref402274229 \h Figure 4.12.Figure STYLEREF 1 \s 4.12 – GET DIRECTIONS buttonIn the Enter your location field, enter your starting location. Click SUBMIT. Refer to REF _Ref402274246 \h Figure 4.13.Figure STYLEREF 1 \s 4.13 – Get Directions WindowDetailed directions are provided. Refer to REF _Ref402274266 \h Figure 4.14.Figure STYLEREF 1 \s 4.14 – Detailed directionsTo begin a new provider search click SEARCH AGAIN. Refer to REF _Ref402274285 \h Figure 4.15.Figure STYLEREF 1 \s 4.15 – SEARCH AGAIN buttonTrading Partner Registration for Not Enrolled Billing ProvidersFor providers that are not yet enrolled in the state Medicaid program the following steps need to be completed when registering as a trading partner. First, navigate to the state Medicaid website, located at <URL> and complete the following steps:NavigationTo navigate to the state Medicaid website, follow the instructions below:Navigate to the state Medicaid website, located at >. Click the Register hyperlink located at the top of the window. Refer to REF _Ref402274463 \h Figure 5.1. Figure STYLEREF 1 \s 5.1 – Health PAS-Trading Partner Registration windowThe Demographic Information window displays.Step 1 – Demographic InformationThe first step of the trading partner registration process is to provide your demographic information.All fields marked with a red asterisk (*) are required fields.To provide your demographic information, follow these steps:From the Register As drop-down list, select Provider-Not Yet Enrolled. Refer to REF _Ref402274580 \h Figure 5.2.In the First Name field, enter your first name.In the Last Name field, enter your last name.While only first and last names fields are required, you can also indicate the middle initial and a title.In the Company Name field, enter your company name.In the Address 1 field, enter the first line of your business address. In the Address 2 field, enter the second line of your business address. In the City, State, ZIP, and Country fields, enter the appropriate information for your business address. The City, State, and ZIP fields are required.In the Telephone field, provide your business phone number, including area code. In the Website Address field, enter the website address (URL) for your business. Refer to REF _Ref402274580 \h Figure 5.2.In the Tax ID field, enter the federal tax identification number for your business. In the NPI (National Provider Identifier) field, enter the NPI for the provider or organization. Figure STYLEREF 1 \s 5.2 – Demographic Information window; Step 1 Billing providers that are enrolled with the state Medicaid program, please see the Health PAS-OnLine Trading Partner Registration Billing Providers User Guide for details on how to create your trading partner account.To continue to Section 5.3 – Step 2 – Pre-Screening Questions in the registration process, click NEXT. Refer to REF _Ref402334317 \h Figure 5.3.Figure STYLEREF 1 \s 5.3 – Demographic Information window; Step 2ORTo cancel the trading partner registration, click CANCEL.Step 2 – Pre-Screening QuestionsIn Step 2, each not yet enrolled provider answers a series of pre-screening questions which is a part of the trading partner registration process. Refer to REF _Ref402334577 \h Figure 5.4.If each question is answered with “Yes”, the user will continue to Step 3-Security Information of the trading partner registration.If each question is answered with “No”, the user is prompted to contact West Virginia Medicaid-Provider Enrollment, at 1-888-483-0793 for assistance.Figure STYLEREF 1 \s 5.4 – Pre-Screening Questions windowSome questions contain hyperlink phrases that are designed to provide further details for the question. Click the hyperlink phrase and a new window appears displaying the definition for the meaning of the term or phrase. Refer to REF _Ref402872430 \h Figure 5.5.Figure STYLEREF 1 \s 5.5 – Medicare Crossover window hyperlink Step 3 – Security InformationAll fields marked with a red asterisk (*) are required fields.In the User Name field, enter the user ID that you want to use.In the Password field, enter a password.The password must be at least six characters long and contain at least one uppercase letter, one lowercase letter, a special character, and one number. The password may not contain spaces.In the Re-enter Password field, re-enter the password exactly as it was entered in the previous field.In the Email Address field, enter a valid email address.A confirmation email will be sent to this address, so it is important that the address is valid.In the Re-enter Email Address field, re-enter the email address exactly as it was entered in the previous field.In the Security Question field, enter a confidential question to which only you know the answer. For example, “What street did I grow up on?” or “What is my mother’s maiden name?”In the Security Answer field, enter the answer to your security question.The security question will be used if your password needs to be reset or to retrieve your user name. To continue to Section 5.5 – Step 3 – Confirm Information in the registration process, click NEXT.ORTo return to the previous registration step, click BACK. Refer to Section 5.3 – Step 2 – Pre-Screening Questions.ORTo cancel the trading partner registration, click CANCEL. Refer to REF _Ref402352238 \h Figure 5.6.Figure STYLEREF 1 \s 5.6 – Security Information window; Step 3Step 3 – Confirm InformationIn Step 3, the information entered on Steps 1 and 2 needs to be confirmed. Verify that all information displayed on this window is accurate. Refer to REF _Ref402335632 \h Figure 5.7.Figure STYLEREF 1 \s 5.7 – Confirm Information window; Step 3Once all information is verified, complete one of the following:To continue to Section 5.6 – Step 4 – Sign Agreement Electronically in the registration process, click CONFIRM.ORTo return to the previous registration step, click BACK. Correct the information, and click CONTINUE until you return to Section 5.4 – Step 3 – Security Information. ORTo cancel the trading partner registration, click CANCEL. Refer to REF _Ref402335704 \h Figure 5.8. Figure STYLEREF 1 \s 5.8 – Using the BACK feature; Step 3Step 4 – Sign Agreement ElectronicallyThe fourth step of the trading partner registration process is to sign the trading partner agreement.On the Agreement window, the Trading Partner Agreement displays. Read the agreement. To sign the Trading Partner Agreement, complete the following steps:If you agree to the terms and conditions of the agreement, select the Yes, I agree to the above terms and conditions check box.In the Signature field, enter your first and last name. Refer to REF _Ref402335738 \h Figure 5.9.Please enter the first and last name that was entered in Step 1 - Demographics Information. A hint displays that provides the First Name, Last name that was entered. Figure STYLEREF 1 \s 5.9 – Signature field; Step 4 If a middle initial or title was entered on the Demographics Information window, do not enter either in the Signature field. Refer to Figure 5.2 – Demographic Information window; Step 1.The Date field auto-populates with the day’s current date.To print the trading partner agreement, click the Print hyperlink that is located below the right side of the agreement window. Refer to REF _Ref402335770 \h Figure 5.10. Figure STYLEREF 1 \s 5.10 – Print hyperlink; Step 4The Provider Trading Partner Agreement displays. Refer to REF _Ref402335794 \h Figure 5.11. Figure STYLEREF 1 \s 5.11 – Provider Trading Partner Agreement; Step 4To complete the registration process, click REGISTER. Proceed to Section 5.7 – Step 5 – Activate Trading Partner Account.ORTo go back to the Confirm Information window, click BACK. Refer to Section 5.5 – Step 3 – Confirm Information.ORTo cancel your trading partner registration, click CANCEL.Step 5 – Activate Trading Partner AccountThe Registration dialog box displays if the registration is successful and notifies you to check your email for the activation process. An email containing your trading partner ID will be sent to the email address provided in Step 2. Refer to REF _Ref402335851 \h Figure 5.12.All fields marked with a red asterisk (*) are required fields. Figure STYLEREF 1 \s 5.12 – Registration dialog box; Step 5You will receive an email from No.Reply@ to the email address provided. The email will contain your activation PIN and your trading partner ID. To activate your trading partner account, follow the steps below:Open the email from No.Reply@.Click the hyperlink within the email to activate your account. Refer to REF _Ref402335898 \h Figure 5.13.Figure STYLEREF 1 \s 5.13 – Trading Partner Account Activation emailThe Health PAS-OnLine portal Trading Partner Account Activation window displays in your internet browser. The User Name and Activation PIN fields are pre-populated.In the Password field, enter the password you created during the trading partner registration process.Click ACTIVATE ACCOUNT. Refer to REF _Ref402335940 \h Figure 5.14. Figure STYLEREF 1 \s 5.14 – Trading Partner Account Activation windowClick OK to complete the account activation. Refer to REF _Ref402335967 \h Figure 5.15. Figure STYLEREF 1 \s 5.15 – Trading Partner Account Activation; OK buttonA message displays stating your trading partner account has been activated along with additional instructions on how to return to the home window of the Health PAS-OnLine portal, and providing the trading partner ID listed for the account.Click OK.You can now sign into your trading partner account. Refer to REF _Ref402335998 \h Figure 5.16.Figure STYLEREF 1 \s 5.16 – Trading Partner Account Activation messageTrading Partner Sign In Overview The Trading Partner Sign In section is located on the Provider tab of the Health PAS-OnLine portal. From the Trading Partner Sign In section, trading partners can do the following:Sign into their trading partner accountReset their passwordRetrieve their user nameTrading Partner Sign InAfter the trading partner registration process is complete and the trading partner account has been activated, users can sign into the secure portion of the Health PAS-OnLine portal. To sign into the secure portion of the Health PAS-OnLine portal, follow the steps below:In the User Name field, in the Trading Partner Sign In section, enter your user name.In the Password field, enter your password.Review the Attention HIPAA PHI disclaimer and select the I accept check box to Accept.Click SIGN IN. Refer to REF _Ref402336041 \h Figure 6.1.When signing out of your trading partner account, do not click the X in the upper right-hand corner of the Internet Explorer window. This closes the window, but leaves your trading partner ID signed in. If your trading partner account is locked, you can either wait 20 minutes or contact the EDI Unit at 1-888-483-0793, option 6 to request the account be signed out.Figure STYLEREF 1 \s 6.1 – Trading Partner Sign In sectionWhen you have signed in as a trading partner, the user returns to the home tab with additional options available. The Trading Partner tab and Account maintenance tab displays along the home tab after sign in. The trading partner ID and user name shows in the upper right-hand corner. Refer to REF _Ref402336119 \h Figure 6.2.Figure STYLEREF 1 \s 6.2 – Trading Partner bannerTrading Partner Sign OutTo sign out of your Trading Partner account, click the Sign Out hyperlink in the upper right-hand corner of the window. Refer to REF _Ref402336155 \h Figure 6.3.When signing out of your trading partner account, do not click the X in the upper right-hand corner of the Internet Explorer window. This closes the window, but leaves your trading partner ID signed in. If your trading partner account is locked, you can either wait 20 minutes or contact the EDI Unit at 1-888-483-0793, option 6 to request the account be signed out.Figure STYLEREF 1 \s 6.3 – Sign Out hyperlinkPassword ResetFor additional security, it is required that you change the password of your trading partner account every 35 days. You will be prompted to change your password when you sign into your trading partner account after a 35-day period.If you need to reset the password for your trading partner account before you are prompted, follow the steps below:All fields marked with a red asterisk (*) are required fields.In the Trading Partner Sign In section of the window, click the Retrieve hyperlink at the Forgot Password? question prompt. Refer to REF _Ref402336239 \h Figure 6.4. Figure STYLEREF 1 \s 6.4 – Retrieve password hyperlinkThe Trading Partner Reset Password window displays. In the text field, enter the user name. Click CONTINUE. Refer to REF _Ref402336265 \h Figure 6.5.Figure STYLEREF 1 \s 6.5 – Trading Partner Reset Password windowThe Health PAS-OnLine portal displays the email address and security question associated with the user name entered in Step 2. In the Security Answer field, enter the answer to the security question.Click CONTINUE. Refer to REF _Ref402336293 \h Figure 6.6.Figure STYLEREF 1 \s 6.6 – Security question and answer fieldsIf you successfully answered the question, the Health PAS-OnLine portal sends a message to the email address associated with the user name. The trading partner ID and a message indicating that an email has been sent displays in the Trading Partner Reset Password window. Click OK to return to the Health PAS-OnLine portal home window. Refer to REF _Ref402336334 \h Figure 6.7.Figure STYLEREF 1 \s 6.7 – Reset password email noticeThe email contains a confirmation link and activation PIN. After you receive the email, click the reset password hyperlink contained in the email. Refer to REF _Ref402336368 \h Figure 6.8.Figure STYLEREF 1 \s 6.8 – Reset password hyperlinkThe Health PAS-OnLine portal displays the Reset Password window.To complete the Reset Password window, follow these steps:In the New Password field, enter the new password for your trading partner account. The password must be at least six characters long and contain at least one uppercase letter, one lowercase letter, a special character, and one number. The password may not contain spaces.In the Confirm New Password field, re-enter the new password exactly as it was entered in the previous step. Click CHANGE PASSWORD. Refer to REF _Ref402336397 \h Figure 6.9.Figure STYLEREF 1 \s 6.9 – Reset Password windowThe Health PAS-OnLine portal displays the message Password has been changed successfully. Click OK to continue to your trading partner account. Refer to REF _Ref402336435 \h Figure 6.10.Figure STYLEREF 1 \s 6.10 – Password has been changed successfully messageUser Name RetrievalTo retrieve your user name for the trading partner account, follow these steps:Click the Retrieve hyperlink next to the Forgot User Name? prompt. Refer to REF _Ref402336468 \h Figure 6.11.Figure STYLEREF 1 \s 6.11 – Retrieve user name hyperlink The Retrieve User Name window displays.In the text field, enter the email address associated with the trading partner account.If the email address that you entered is associated with multiple trading partner accounts, the Health PAS-OnLine portal will display an error. If you receive this error, enter your trading partner ID in the field provided. If you do not know your trading partner ID, call the EDI Help Desk at 1-888-483-0793, option 6.Click CONTINUE. Refer to REF _Ref402337207 \h Figure 6.12.Figure STYLEREF 1 \s 6.12 – Retrieve User Name windowThe security question created during the trading partner registration process displays. In the Security Answer field, enter the answer to the security question.Click CONTINUE. Refer to REF _Ref402337468 \h Figure 6.13. Figure STYLEREF 1 \s 6.13 – Security question and answerIf there are multiple accounts associated with a user account, an error will display prompting the user to provide the trading partner ID associated with the email.If you successfully answer the question, a notification will be displayed that indicates your username was emailed. The Health PAS-OnLine portal sends an email that contains the user name and trading partner ID to the address associated with the user name.Click OK to return to the Health PAS-OnLine portal home window. Refer to REF _Ref402337498 \h Figure 6.14.Figure STYLEREF 1 \s 6.14 – Retrieve User Name email verificationThe email will contain the username and assigned trading partner ID. Refer to REF _Ref402337617 \h Figure 6.15. Figure STYLEREF 1 \s 6. SEQ Figure \* ARABIC \s 1 15 – Retrieve User Name window ................
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