Care Coordination – Blue Cross and Blue Shield of Minnesota



“Hi Nicole, Lots of good information and tips (like chamomile tea instead of harsh mouthwash). Also, Approaches to effective communication was helpful for my mom- I appreciated the helpful tips and phrases for communication. Plan to use those. My mom has trouble expressing ideas and thoughts. And one more- Approaches to dementia care was all inclusive and an excellent reference to fall back on.”Adult Child CaregiverDelegate Organization: Aitkin County Health & Human Services{Nicole has been connecting this caregiver to resources/products regarding her Mom's dual sensory (hearing/sight) loss)"None of this would have been tried had I not done this program, so it has been worthwhile. it’s nice to know that I have some time to throw ideas at you."Adult Child CaregiverDelegate Organization: Kandiyohi County Health & Human ServicesShe was having an off day and was not herself and I was almost worried. I just backed off and let her reset for the next day, the tablet helped me with that interaction. It is really helping me; I got the techniques off of the iPad. All the stuff is so good that sometimes it is hard because I can’t be with her to use the techniques, but it helps that I have you to help me.Sibling CaregiverDelegate Organization: Meridian ServicesSometimes I think I have gleaned all of the information I can and then something new will come on and I will be like, hey, I needed that and this is great information, so I am so happy to have the program. Adult Child CaregiverDelegate Organization: Bluestone Physician ServicesI have enjoyed the program, thank you for all the encouragement and support, it is greatly appreciated :)Paid CaregiverDelegate Organization: Aitkin County Health & Human Services“I also wanted to tell you that my mom's BluePlus social worker called. We usually meet every six months in my mom's room to review and look ahead. We talk on the phone this time (thanks to COVID). He asked if I did the Ceresti program and if so how I liked it. My response was, "I love it! I have recommended to a few friends. It is full of great information, easy to use and helps with usable ideas!" He told me he offered the program to more people but I was the only one who agreed to look at it. He will tell more people that I like it and hopefully more will sign up. We did discuss my only negative was a few questionnaires which I felt were to personal for me and my fantastic coach removed for me. I hope more people try your program!”Child CaregiverDelegate Organization: Southwest Health & Human Services“Wow!! The "Communication & Speech" content is very helpful, and oh sooooo real: "Loss of Communication through the Stages of Dementia"...this completely hits home!!!! As difficult as it is, I'm now reassured that these stages are "normal"! When I talked to mom this morning, I practiced some of the techniques described in the content. I asked her simple, short questions, and waited patiently for her answer (without interrupting or trying to complete the sentence for her:-) Thank you for the education!”Child CaregiverDelegate Organization: Bluestone Physician Services“Going to bring the tablet over to Dad today. I don't know if we'll get through an entire video but we'll do the best we can. Covid has really changed my plans with this program. It was so frustrating because I started this to educate him. It has been a real help for me though.”?Child CaregiverDelegate Organization: Thomas Allen Inc.“I just wanted to let you know that I have been appreciating the articles. Especially communicating or calming a confused senior or any of the other difficult behaviors that come with late stage dementia since my mom has experienced many of these things.”Child CaregiverDelegate Organization: Aitkin County Health & Human Services ................
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