Supported browsers and client operating systems
Supported browsers and client operating systems
• Microsoft® Internet Explorer 6 with Service Pack 1 or later
• This browser is supported on Microsoft® Windows® 2000 Professional, Microsoft® Windows®
XP Professional, and Microsoft® Windows® 2003.
• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported
SUN JVM,refer to the HP website ().
• Firefox 1.0.4
• This browser is supported on Red Hat Enterprise Desktop 4 and Novell Linux Desktop 9.
• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported
SUN JVM,refer to the HP website ().
• Mozilla 1.7.3
• This browser is supported on Red Hat Enterprise Desktop 4 and Novell Linux Desktop 9.
• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported
SUN JVM,refer to the HP website ().
Certain browsers and operating system combinations might not work correctly, depending on their
implementations of the required browser technologies.
Firewall issues
iLO 2 communicates through several configurable TCP/IP ports. If these ports are blocked, the
administrator must configure the firewall to allow for communications on these ports. Refer to the Global
Settings option in the Administration tab to view or change port configurations.
Proxy server issues
If the Web browser software is configured to use a proxy server, it will not connect to the iLO 2 IP
address. To resolve this issue, configure the browser not to use the proxy server for the IP address of iLO
2. For example, in Internet Explorer, select Tools>Internet Options>Connections>LAN
Settings>Advanced, and then enter the iLO 2 IP address or DNS name in the Exceptions field.
Troubleshooting Remote Console problems
The following sections discuss troubleshooting Remote Console issues. In general:
? Pop-up blockers prevent Remote Console and Virtual Serial Port from starting.
? Pop-up blocking applications that are set to prevent the automatic opening of new windows prevent
Remote Console and Virtual Serial Port from running. Disable any pop-up blocking programs before
starting Remote Console or Virtual Serial Port.
Remote Console no longer opens on the existing browser session
With the addition of the Terminal Services Pass-Through function, the behavior of the Remote Console
applet is slightly different from previous versions of iLO 2 firmware. If a Remote Console session is
already open, and the Remote Console link is clicked again, the Remote Console session will not restart. It
may appear to the user as if the Remote Console session has frozen.
For example, if the following steps are executed:
1. From Client-1, login to iLO 2 and open a remote console session.
2. From Client-2, login to iLO 2 and try to open a Remote Console session. The message Remote
console is already opened by another session is displayed. This is expected because
only one Remote Console session is supported at a time.
3. Return to Client-1 and close the Remote Console session.
4. From Client-2, click the Remote Console link with the old Remote Console applet still open. The
remote console session will not refresh and the old message discussed in step 2 is still displayed.
Although this behavior is different than in previous versions of iLO firmware, this is expected behavior in
this version of the iLO firmware. To avoid problems of this nature, always close an open remote console session prior to trying to reopen it.
Inability to access ActiveX downloads
If your network does not allow ActiveX controls you can capture the DVC.DLL from a single system and
then distribute the file to client machines on the network.
1. Log into iLO 2.
2. Type in the browser address bar.
3. The file download dialog box displays. Click Open and save the DVC.DLL file to your local drive.
4. Copy the DVC.DLL file to the client system that does not allow ActiveX downloads.
5. From this client system, open a command prompt window. Navigate to the directory containing the
DVC.DLL file and enter regsvr32 dvc.dll.
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