Dynamics 365 and Power Platform

[Pages:84]Dynamics 365 and Power Platform:

Availability, data location, language, and localization

CY2022

The purpose of this document is to provide comprehensive information about product availability and customer data location for Customer engagement, Enterprise resource planning, and Power Platform family of applications. The information will be updated periodically, and Microsoft provides no license, express or implied, in this document. In this report, the following information can be found:

? Product availability ? Data location ? Language ? Localization

Please review and respect the full disclaimer included in all printed and electronically distributed versions of this.

Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Contents

Dynamics 365 and Power Platform Data Centers ....................................................................................................................... 8 Overview ................................................................................................................................................................................................ 8 Datacenter locations..........................................................................................................................................................................9 International availability...................................................................................................................................................................9 Encryption........................................................................................................................................................................................... 11 At-Rest Data Protection ........................................................................................................................................................... 11 Products .............................................................................................................................................................................................. 12

Customer Engagement Applications ............................................................................................................................................ 13 Overview ............................................................................................................................................................................................. 13 Microsoft Dynamics 365 Sales .................................................................................................................................................... 13 Overview......................................................................................................................................................................................... 13 Where your Microsoft Dynamics 365 Sales data is stored.......................................................................................... 13 Regions where Dynamics 365 Sales can be deployed.................................................................................................. 14 Storing customer data ? customer data at rest in geo................................................................................................. 14 Availability ..................................................................................................................................................................................... 15 Languages ..................................................................................................................................................................................... 15 Microsoft Dynamics 365 Customer Service ........................................................................................................................... 16 Overview......................................................................................................................................................................................... 16 Where your Microsoft Dynamics 365 Customer Service data is stored................................................................. 16 Regions where Dynamics 365 Customer Service can be deployed ......................................................................... 16 Storing customer data ? customer data at rest in geo................................................................................................. 16 Availability ..................................................................................................................................................................................... 17 Languages ..................................................................................................................................................................................... 17 Microsoft Dynamics 365 Field Service ..................................................................................................................................... 19 Overview......................................................................................................................................................................................... 19 Where your Microsoft Dynamics 365 Field Service data is stored........................................................................... 19 Regions where Dynamics 365 Field Service can be deployed ................................................................................... 19 Storing customer data ? customer data at rest in geo................................................................................................. 19 Availability ..................................................................................................................................................................................... 20 Languages ..................................................................................................................................................................................... 20 Microsoft Dynamics 365 Marketing ......................................................................................................................................... 21 Overview......................................................................................................................................................................................... 21 Where your Microsoft Dynamics 365 Marketing data is stored ............................................................................... 21 Regions where Dynamics 365 Marketing can be deployed ....................................................................................... 21 Storing customer data ? customer data at rest in geo................................................................................................. 21 Availability ..................................................................................................................................................................................... 23 Languages ..................................................................................................................................................................................... 23

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Microsoft Relationship Sales solution ? LinkedIn Sales Navigator ............................................................................... 24 Availability ..................................................................................................................................................................................... 24 Languages ..................................................................................................................................................................................... 24 Additional Resources................................................................................................................................................................. 24

Chat Add-in for Dynamics 365 ................................................................................................................................................... 25 Availability ..................................................................................................................................................................................... 25 Languages ..................................................................................................................................................................................... 25

Enterprise resource planning applications ................................................................................................................................. 26 Overview ............................................................................................................................................................................................. 26 Overview ? translation and localization ............................................................................................................................. 26 Microsoft Dynamics 365 Finance............................................................................................................................................... 28 Overview......................................................................................................................................................................................... 28 Where your Microsoft Dynamics 365 Finance data is stored .................................................................................... 28 Regions where Dynamics 365 Finance can be deployed............................................................................................. 28 Storing customer data ? customer data at rest in geo................................................................................................. 28 Availability ..................................................................................................................................................................................... 29 Languages ..................................................................................................................................................................................... 29 Localization ................................................................................................................................................................................... 30 Microsoft Dynamics 365 Supply Chain Management ....................................................................................................... 31 Overview......................................................................................................................................................................................... 31 Where your Microsoft Dynamics 365 Supply Chain Management data is stored ............................................. 31 Regions where Dynamics 365 Supply Chain Management can be deployed ..................................................... 31 Storing customer data ? customer data at rest in geo................................................................................................. 31 Availability ..................................................................................................................................................................................... 32 Languages ..................................................................................................................................................................................... 33 Localization ................................................................................................................................................................................... 33 Microsoft Dynamics 365 Intelligent Order Management................................................................................................. 34 Overview......................................................................................................................................................................................... 34 Where your Microsoft Dynamics 365 Intelligent Order Management data is stored ...................................... 34 Regions where Dynamics 365 Intelligent Order Management can be deployed............................................... 34 Storing customer data - customer data at rest in geo ................................................................................................. 34 Languages ..................................................................................................................................................................................... 35 Microsoft Dynamics 365 Commerce ........................................................................................................................................ 36 Overview......................................................................................................................................................................................... 36 Where your Microsoft Dynamics 365 Commerce is stored ........................................................................................ 36 Regions where Dynamics 365 Commerce can be deployed ...................................................................................... 36 Storing customer data ? customer data at rest in geo................................................................................................. 36 Availability ..................................................................................................................................................................................... 38

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Languages ..................................................................................................................................................................................... 38 Localization ................................................................................................................................................................................... 38 Microsoft Dynamics 365 Business Central ............................................................................................................................. 39 Overview......................................................................................................................................................................................... 39 Where your Microsoft Dynamics 365 Business Central data is stored ................................................................... 39 Regions where Dynamics 365 Business Central can be deployed ........................................................................... 39 Storing customer data ? customer data at rest in geo................................................................................................. 39 Availability ..................................................................................................................................................................................... 40 Languages ..................................................................................................................................................................................... 40 Additional Resources................................................................................................................................................................. 41 Microsoft Dynamics 365 Project Service Automation ....................................................................................................... 41 Microsoft Dynamics 365 Project Service Automation ....................................................................................................... 41 Overview......................................................................................................................................................................................... 41 Where your Microsoft Dynamics 365 Project Service Automation data is stored ............................................. 41 Regions where Dynamics 365 Project Service Automation can be deployed ..................................................... 41 Storing customer data ? customer data at rest in geo................................................................................................. 41 Availability ..................................................................................................................................................................................... 42 Languages ..................................................................................................................................................................................... 42 Microsoft Dynamics 365 Project Operations ........................................................................................................................ 43 Overview......................................................................................................................................................................................... 43 Where your Microsoft Dynamics 365 Project Operations data is stored .............................................................. 43 Regions where Dynamics 365 Project Operations can be deployed ...................................................................... 43 Storing customer data ? customer data at rest in geo................................................................................................. 43 Availability ..................................................................................................................................................................................... 44 Languages ..................................................................................................................................................................................... 44 Microsoft Dynamics 365 Human Resources.......................................................................................................................... 45 Overview......................................................................................................................................................................................... 45 Where your Microsoft Dynamics 365 Human Resources data is stored ............................................................... 45 Regions where Dynamics 365 Human Resources can be deployed........................................................................ 45 Storing customer data ? customer data at rest in geo................................................................................................. 45 Availability ..................................................................................................................................................................................... 46 Languages ..................................................................................................................................................................................... 46 Artificial intelligence applications .................................................................................................................................................. 47 Microsoft Dynamics 365 Customer Service Insights .......................................................................................................... 47 Overview......................................................................................................................................................................................... 47 Availability ..................................................................................................................................................................................... 47 Languages ..................................................................................................................................................................................... 47 Microsoft Dynamics 365 Customer Insights ? Audience insights ................................................................................. 48

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Overview......................................................................................................................................................................................... 48 Where your Microsoft Dynamics 365 Customer Insights data is stored ............................................................... 48 Regions where Dynamics 365 Customer Insights ? Audience insights can be deployed ............................... 48 Storing customer data ? customer data at rest in geo................................................................................................. 48 Availability ..................................................................................................................................................................................... 49 Languages ..................................................................................................................................................................................... 49 Microsoft Dynamics 365 Sales Insights ................................................................................................................................... 50 Overview......................................................................................................................................................................................... 50 Availability ..................................................................................................................................................................................... 50 Languages ..................................................................................................................................................................................... 50 Microsoft Dynamics 365 Customer Insights - Engagement Insights (Preview) ....................................................... 51 Overview......................................................................................................................................................................................... 51 Where your Microsoft Dynamics 365 Customer Insights - Engagement insights data stored ..................... 51 Regions where Dynamics 365 Customer Insight can be deployed.......................................................................... 51 Storing customer data ? customer data at rest in geo................................................................................................. 51 Availability ..................................................................................................................................................................................... 52 Languages ..................................................................................................................................................................................... 52 Microsoft Dynamics 365 Market Insights ? public preview............................................................................................. 53 Overview......................................................................................................................................................................................... 53 Availability ..................................................................................................................................................................................... 53 Languages ..................................................................................................................................................................................... 53 Microsoft Dynamics 365 Product Insights ? public preview ........................................................................................... 54 Overview......................................................................................................................................................................................... 54 Languages ..................................................................................................................................................................................... 54 Microsoft Dynamics 365 Fraud Protection............................................................................................................................. 55 Overview......................................................................................................................................................................................... 55 Availability ..................................................................................................................................................................................... 55 Language ....................................................................................................................................................................................... 55 Data locations .............................................................................................................................................................................. 55 Power Platform ..................................................................................................................................................................................... 56 Power BI .............................................................................................................................................................................................. 56 Overview......................................................................................................................................................................................... 56 Certification and attestations ................................................................................................................................................. 56 Privacy ............................................................................................................................................................................................. 56 Security ........................................................................................................................................................................................... 57 Storing customer data .............................................................................................................................................................. 58 Data protection and infrastructure security...................................................................................................................... 59 Data locations .............................................................................................................................................................................. 60

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Availability ..................................................................................................................................................................................... 60 Languages ..................................................................................................................................................................................... 60 Additional resources.................................................................................................................................................................. 60 Power Apps ........................................................................................................................................................................................ 61 Overview......................................................................................................................................................................................... 61 Certification and attestations ................................................................................................................................................. 61 Privacy ............................................................................................................................................................................................. 61 Security ........................................................................................................................................................................................... 61 Storing customer data .............................................................................................................................................................. 63 Data protection and infrastructure security...................................................................................................................... 64 Data locations .............................................................................................................................................................................. 65 Availability ..................................................................................................................................................................................... 65 Languages ..................................................................................................................................................................................... 65 Additional resources.................................................................................................................................................................. 65 Power Automate .............................................................................................................................................................................. 66 Overview......................................................................................................................................................................................... 66 Certification and attestations ................................................................................................................................................. 66 Privacy ............................................................................................................................................................................................. 66 Security ........................................................................................................................................................................................... 66 Storing customer data .............................................................................................................................................................. 68 Data protection and infrastructure security...................................................................................................................... 69 Data locations .............................................................................................................................................................................. 70 Availability ..................................................................................................................................................................................... 70 Languages ..................................................................................................................................................................................... 70 Additional resources.................................................................................................................................................................. 70 Power Pages ...................................................................................................................................................................................... 71 Availability ..................................................................................................................................................................................... 74 Languages ..................................................................................................................................................................................... 74 Power Virtual Agents...................................................................................................................................................................... 75 Overview......................................................................................................................................................................................... 75 Data location of an organization using Power Virtual Agents .................................................................................. 75 Customer data ............................................................................................................................................................................. 75 Availability ..................................................................................................................................................................................... 76 Languages ..................................................................................................................................................................................... 76 Additional resources.................................................................................................................................................................. 76 Dynamics 365 Remote Assist ...................................................................................................................................................... 77 Overview......................................................................................................................................................................................... 77 Availability ..................................................................................................................................................................................... 77

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Languages ..................................................................................................................................................................................... 77 Storing customer data ? customer data at rest in geo................................................................................................. 77 Additional resources.................................................................................................................................................................. 78 Dynamics 365 Guides..................................................................................................................................................................... 79 Overview......................................................................................................................................................................................... 79 Dynamics 365 Guides. ............................................................................................................................................................... 79 Availability ..................................................................................................................................................................................... 79 Languages ..................................................................................................................................................................................... 79 Data locations .............................................................................................................................................................................. 79 Storing customer data ? customer data at rest in geo................................................................................................. 79 Additional resources.................................................................................................................................................................. 80 Dynamics 365 Customer Voice................................................................................................................................................... 81 Overview......................................................................................................................................................................................... 81 Dynamics 365 Customer Voice.............................................................................................................................................. 81 Data locations .............................................................................................................................................................................. 81 Storing customer data ? customer data at rest in geo................................................................................................. 81 Microsoft Viva Sales........................................................................................................................................................................ 83 Overview......................................................................................................................................................................................... 83 Microsoft Viva Sales................................................................................................................................................................... 83 Data locations .............................................................................................................................................................................. 83 Storing customer data ? customer data at rest in geo................................................................................................. 83

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Products

Customer engagement

Enterprise resource planning

Artificial intelligence

Power Platform

Dynamics 365 and Power Platform Data Centers

Overview

We own and offer an unmatched breadth and depth of cloud capabilities and services supported by one of the world's largest developer and partner ecosystems. When subscribing to our services, a customer has three options to choose from.

Global

Local

Sovereign

A public internet cloud deployment option that lets customers access hyper-scale; globally connected cloud services deployed from regional Microsoft datacenters.

A cloud option that addresses local data residency requirements by

letting all public cloud users within a country keep their data in the

country. The datacenters are part of the globally connected cloud services offered by Microsoft.

A cloud option that adheres to the strictest standards of operation.

Data remains inside the country of residence at all times. Customers who select this option can access hyper-scale cloud services isolated from global cloud services and deployed from local datacenters

to meet specific and unique requirements.

? Global cloud: United States, Europe, Asia Pacific ? Local cloud: Australia, Brazil, Canada, France, Germany, India, Japan, Norway, Republic of South Africa,

Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, ? Sovereign cloud: US Government, China (services operated by 21Vianet)

This overall level of agility gives customers more freedom of choice in finding the option that best fits their specific requirements.

Learn more about privacy and compliance at the Microsoft Trust Center.

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