Category Report NU546MBER OF REVIEWS Enterprise …

Category Report

Enterprise Resource Planning

NUMBER OF REVIEWS

546

NUMBER OF VENDORS EVALUATED

11

REPORT GENERATED

April 2018

Microsoft Dynamics ERP Workday Financial Management NetSuite ERP Deltek ERP SAP Business ByDesign Epicor ERP Oracle E-Business Suite SAP S/4HANA Oracle JD Edwards EnterpriseOne ERP Infor ERP Solutions Oracle PeopleSoft Financial Management

Enterprise Resource Planning Category Report

Table of

Contents

Data Quadrant.................................................................................................................. 6 Category Overview .......................................................................................................7 Vendor Capability Summary................................................................................ 9 Vendor Capabilities......................................................................................................11 Product Feature Summary...................................................................................17 Product Features......................................................................................................... 19 Emotional Footprint Summary.......................................................................25 Emotional Footprint..................................................................................................27

How to Use the Report

Info-Tech's Category Reports provide a comprehensive evaluation of popular products in the Enterprise Resource Planning market. This buyer's guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously verified for veracity, exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product is compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech's Product Scorecard.

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Enterprise Resource Planning Category Report

SOFTWARE REVIEWS

Data Quadrant

Assess vendor and product performance at a glance and use the Software Reviews Data Quadrant to identify which products and vendors are leadings the pack and which are trailing.

7.9 PRODUCT INNOVATOR

SAP S/4HANA

LEADER

Workday Financial Management

SAP Business ByDesign

Deltek ERP

Oracle PeopleSoft Financial Management

Enterprise Resource Planning

The Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

The Complete Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

PRODUCT FEATURES AND SATISFACTION

Epicor ERP Infor ERP Solutions

6.5 FOLLOWER

6.0

Oracle E-Business Suite

NetSuite ERP

Microsoft Dynamics ERP

Oracle JD Edwards EnterpriseOne ERP

VENDOR EXPERIENCE AND CAPABILITIES

SERVICE STAR

8.7

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Note: The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset.

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Enterprise Resource Planning Category Report

Category Overview

This page provides a high level summary of product performance within the Enterprise Resource Planning category. Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the field, and to see how the products you're considering stack up.

RANK

VENDOR

2018

Deltek ERP

2018

Workday Financial Management

3

Microsoft Dynamics ERP

4

SAP Business ByDesign

5

Oracle E-Business Suite

6

Oracle Financial Mgmt

7

NetSuite ERP

8

SAP S/4HANA

8

Oracle JD Edwards ERP

10

Infor ERP Solutions

AVERAGE SCORES

COMPOSITE SCORE

NET EMOTIONAL FOOTPRINT

8.0/10

+70

8.3/10

+63

7.4/10

+52

7.7/10

+49

7.3/10

+44

7.4/10

+40

6.8/10

+39

7.2/10

+38

6.6/10

+38

6.4/10

+33

7.2/10

+45

NET EMOTIONAL FOOTPRINT DISTRIBUTION

7% NEGATIVE 8% NEGATIVE 10% NEGATIVE 14% NEGATIVE 18% NEGATIVE 21% NEGATIVE 23% NEGATIVE 17% NEGATIVE 18% NEGATIVE 21% NEGATIVE 16% NEGATIVE

VENDOR CAPABILITIES

70%

77% POSITIVE

78%

71% POSITIVE

67%

62% POSITIVE

70%

63% POSITIVE

68%

62% POSITIVE

71%

61% POSITIVE

68%

62% POSITIVE

67%

55% POSITIVE

64%

56% POSITIVE

63%

54% POSITIVE

68%

61% POSITIVE

PRODUCT FEATURES

71% 78% 65% 70% 68% 72% 65% 70% 62% 64% 68%

LIKELINESS TO RECOMMEND

78% 80% 73% 81% 76% 77% 67% 83% 69% 68% 75%

NUMBER OF REVIEWS

77 20 51 30 71 27 30 78 25 57 47

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Enterprise Resource Planning Category Report

Category Overview

This page provides a high level summary of product performance within the Enterprise Resource Planning category. Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the field, and to see how the products you're considering stack up.

RANK

VENDOR

11

Epicor ERP

AVERAGE SCORES

COMPOSITE SCORE

NET EMOTIONAL FOOTPRINT

6.4/10

+26

7.2/10

+45

VENDORS WITH INSUFFICIENT DATA

--

SAP Business One

--

--

Aptean ERP

--

--

Unit4 Business World

--

--

CGI ERP Solutions

--

--

Microsoft Dynamics 365 for Finance and Operations --

--

SAP Business All-In-One

--

--

abasERP Core Package

--

--

Tyler Technologies Munis ERP

--

--

DeFacto ERP

--

+86 -2 -42 +100 -35 +83 +59 +73 +23

NET EMOTIONAL FOOTPRINT DISTRIBUTION

24% NEGATIVE 16% NEGATIVE

3% NEGATIVE 37% NEGATIVE 56% NEGATIVE -- NEGATIVE 52% NEGATIVE 4% NEGATIVE 4% NEGATIVE 4% NEGATIVE 12% NEGATIVE

VENDOR CAPABILITIES

65%

50% POSITIVE

68%

61% POSITIVE

PRODUCT FEATURES

62% 68%

LIKELINESS TO RECOMMEND

74% 75%

NUMBER OF REVIEWS

49 47

--

--

90%

8

89% POSITIVE

--

--

63%

4

35% POSITIVE

--

--

37%

3

14% POSITIVE

--

--

85%

2

100% POSITIVE

--

--

70%

2

17% POSITIVE

--

--

90%

2

87% POSITIVE

--

--

90%

2

63% POSITIVE

--

--

85%

2

77% POSITIVE

--

--

80%

1

35% POSITIVE

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