Fife Council E-Learning Site
Solving problems with completing eLearning at HomeNow that most of us are working at home it is a great opportunity to get that your eLearning off your “to do” list. However, there are some things that are useful to know and will reduce the frustration when things don’t work as you think they should.Accessing the SystemYour eLearning login should be the first 6 digits of your payroll number and the password that you have set after the account was set up. If you have forgotten your password and you are not getting an email reply when you use the forgot password link, it probably means You haven’t an account set upYour email address in the system is different from the one you are using.Please use First Contact to log a call (to amend or create an account) if you have access to this. However if you cannot access First Contact please email it.skills@.uk with the details of your payroll number and your email address and they will be able to check for you and create an account if you don’t have one already. left21209000Accessing eLearning on Mobile Phones and TabletsMobile devices use different browsers altogether. Drag and drop questions do not always work on an Android device and definitely do not work on iphone or Ipad. If you are trying to complete a course with drag and drop questions you will need to use a pc with FLASH installed. Courses without drag and drop questions, except those on the list at the end of this document, should work fine on a mobile devices.Use the Recommended Browser where possible3990975334645Note: Courses built in FLASH will not work on any browser if it is not installed on the device. See the end of this document for the list of courses affected by FLASH00Note: Courses built in FLASH will not work on any browser if it is not installed on the device. See the end of this document for the list of courses affected by FLASHUsing the recommended Internet Browser is really important. Here are the most used icons below for reference.069850Internet Explorer(Recommended)Internet Explorer(Recommended)275272563500Google ChromeGoogle Chrome145732592075Microsoft EdgeMicrosoft Edge If you are working from home on a council laptop there should be a shortcut to the eLearning system on the desktop that will open the system in Internet Explorer. If you do not have the shortcut on the council laptop or are using your own pc at home, open Internet Explorer and paste this link into the browser If you cannot use Internet Explorer and need to use Chrome or another browser, then you will not be able to complete courses where there are drag and drop questions. These do not work on Microsoft Edge or ChromePLEASE DO NOT USE INTERNET EXPLORER when using OFFICE 365 – only use for eLearningWindows 10 and Apple Desktops and Laptops - ISSUE With FLASHA few courses on the eLearning system are built in something called FLASH. FLASH is not installed on Windows 10 by default and simply does not work on Apple devices. Note: You may have FLASH installed in which case they will work fine as long as you are using Internet Explorer. Windows 10 default browser is Microsoft Edge.Even if you are using Internet Explorer as your browser, if you do not have FLASH installed these courses will not open at all and you may get a message to say “Thank you for completing the course”, even when you haven’t even got in. These courses are:Fife Council Category BlockFife Council: Protective Marking 2019Fife Council: Email Phone and Internet Guidelines 2019Fife Council: Information Security 2019Fife Council: Environmental Information (Scotland) Regulations 2004 EI(s)R 2019Childsmile National Toothbrushing Programme (Update to be released soon)Gender Based ViolenceInternal Customer ServiceHealth and Safety Category BlockRoSPA: Display Screen Equipment and Workstation Safety 2019Work to recreate these in a format that will work will be done as soon as possible. ................
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