SINGLE FAMILY HOUSING GUARANTEED LOAN …

SINGLE FAMILY HOUSING GUARANTEED LOAN PROGRAM

LOSS MITIGATION SERVICER USER GUIDE INPUT OF LOSS MITIGATION PLANS

AND THE DOCUMENT UPLOAD PROCESS

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TABLE OF CONTENTS

System Requirements and Hours of Operation Getting Started Gaining Level 2 e-Auth Access for the USDA LINC Website Navigating to the Loss Claim Administration Page Add Loss Mitigation Add Loss Mitigation Special Forbearance Add Loss Mitigation Loan Modification with Trial Add Loss Mitigation Loan Modification without Trial Add Loss Mitigation Special Servicing Modification (SSMOD) Add Loss Mitigation Pre-Foreclosure Plan (Listing Property) Add Loss Mitigation Pre-Foreclosure Sale (Short Sale) Add Loss Mitigation Deed-in-Lieu Special Relief Measures/Natural Disaster Term Extension/ Capitalization Delinquency and Term Extension Special Relief Measures/Disaster Relief Mortgage Recover Advance General Information Loss Mitigation Submission Uploading Documents Loss Mitigation List View/Update Loss Mitigation Helpful Hints and Navigation Tips Compatibility Issues

3 4 5-8 9-10 11-13 14-15 16-24 25-27 28-30 31-33 34-36 37-38

39-41

42-44 45-46 47-48 49-56 57-59 60-61

62 63-70

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System Requirements and Hours of Operation System Requirements:

? Internet Explorer 11 or higher, Chrome, Microsoft Edge or Mozilla Firefox Hours of Operation for the Rural Development Guaranteed Loan System (GLS):

? Monday ? Saturday 6:00 am to 6:00pm CST/CDT ? Sunday 8:00am to 4:00pm CST/CDT System messages can be found by using the Message Board hyperlink on USDA LINC web page.

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Getting Started System Security Having a USDA eAuth account provides:

? Convenient access to information and applications ? Faster processing of applications ? Identity security throughout lending process All Lender Approved Loss Mitigation Plans must be submitted electronically through the USDA Lender Interactive Network Connection (LINC) system. In order to access this system Level 2 E-Authentication (eAuth) access is required. The following provides information on how set up Level 2 eAuth access, how to access the USDA LINC system and how to input the different Loss Mitigation Plans. Click on the following link to access the Training and Resource Library page:

Click on the hyperlink for training on creating an eAuth account.

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Gaining Level 2 e-Auth Access for the USDA LINC Website Select `Create an account'.

Select `Register for a Level 2 Account'.

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Follow the steps and fill in the required information. You will create your own login id, password and four-digit pin number at this time.

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Select `Continue'. Verify information on next page is correct and select `Submit'.

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You will receive a confirmation email; when you receive your confirmation email, make sure to click on the activation link to complete the registration.

Follow the steps for Level 2 activation.

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