What Is Conversations Analyzer?



Conversations Analyzer for Microsoft Lync 2010Getting Started GuidePublished: June 2011This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it.Some examples depicted herein are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred.This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. This document is confidential and proprietary to Microsoft. It is disclosed and can be used only pursuant to a non-disclosure agreement.Copyright ? 2011 Microsoft Corporation. All rights reserved.Microsoft, Lync, Excel, and Outlook are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners.Contents TOC \o "1-3" \h \z \u What Is Conversations Analyzer? PAGEREF _Toc294880317 \h 4Install and Start Conversations Analyzer PAGEREF _Toc294880318 \h 4Configure Conversations Analyzer PAGEREF _Toc294880319 \h 4Run Conversations Analyzer PAGEREF _Toc294880320 \h 5Trust Rules and Aggregate Scores PAGEREF _Toc294880321 \h 5View or Modify the Trust Rules PAGEREF _Toc294880322 \h 6Create and Save a New Trust Rule PAGEREF _Toc294880323 \h 6Delete a Trust Rule PAGEREF _Toc294880324 \h 7Import a Trust Rule PAGEREF _Toc294880325 \h 7Count Your Thank Yous PAGEREF _Toc294880326 \h 8Open Your Report in Excel PAGEREF _Toc294880327 \h 8What Is Conversations Analyzer?Do you use positive or negative language when communicating to your direct reports? How about with your friends? Are you being transparent and honest? The language you use in your communications can produce anxiety and low morale, or it can help create a high-trust environment where people feel safe, hopeful, and energized. Conversations Analyzer for Microsoft? Lync? 2010 reviews your instant messaging (IM) conversation history and gives you scores for your use of trust-building language in day-to-day communications with business associates and friends. Conversations Analyzer for Lync 2010 applies trust rules to determine the occurrence of words and phrases that have a positive or negative effect on trust. Only your IM conversation history is reviewed. The results are not uploaded anywhere. The scores are meant to be used only by you.Install and Start Conversations AnalyzerBefore you can run Conversations Analyzer, you need to install it on your computer. If you don't have Conversations Analyzer installed, obtain the installation location from your support team or someone in your organization who is responsible for supporting Lync.After it is installed, start Conversations Analyzer by doing the following:On the taskbar, click Start, and then click All Programs.Click Microsoft Lync 2010 Conversations Analyzer.Configure Conversations AnalyzerIn the Conversations Analyzer main window, click Configure.Enter your credentials in the User Information area, or select Use Logged on Credentials to use your existing logon information.The URL in the Exchange Server URL box should point to the location of your Microsoft??Outlook? Conversation History file. Make sure that you have the correct URL in the box by doing the following:Press and hold Ctrl, and then right-click the Outlook icon in the notification area at the far right of the taskbar.Click Test E-mail AutoConfiguration, and then click Test. After the test results are displayed on the Results tab, find the Availability Service URL in the list of results. If the URL in the Exchange Server URL box is not identical to the Availability Service URL, delete it, and then type the Availability Service URL in the Exchange Server URL box.Close the Test E-mail AutoConfiguration dialog box.Click Save.Run Conversations AnalyzerIn the Conversations Analyzer main window, click the button to the right of the Date of the Oldest Item to Load box to set the date range for instant messages to be reviewed. Click Load Items to load the messages and start the review. When the review is complete, the complete report is displayed in the Conversations Analyzer main window, and an aggregate score for each trust rule is shown in the Summary box.To view the analysis of any message, double-click the message line in the report. Trust Rules and Aggregate ScoresThe trust rules define how the language in your instant messages is measured by Conversations Analyzer. A rule is defined by one or more terms, and each term checks for the presence of a particular word or phrase in the messages that it reviews. When the rule is satisfied (that is, logically true) for a message, each occurrence of any of the words or phrases generates a score equal to the Score Impact value. The sum of all the scores for that message is the rule score for the message.For example, the default Negative Influencers rule has three terms:Message contains can’t shareOR message contains hideOR message contains unableThese terms check for the phrase can’t share, and the words hide and unable in each message. If any of these are found in the message, each occurrence is assigned the Score Impact value (-1 is the default value for this rule), and the results are added to give the rule score for the message. For example, if a message contained one occurrence of hide and two occurrences of unable, the Negative Influencers rule score for the message would be -3. The sum of the rule scores is the Trust Index for the message, shown in the Trust Index column of the report.In the report, each rule has its own column for listing the rule scores for all the messages. The sum of the rule scores of all the messages is the aggregate rule score. All the aggregate rule scores are shown in the Summary dialog box that appears every time that Conversations Analyzer is run.View or Modify the Trust RulesYou can view or modify the trust rules that are used to analyze your messages.To view a trust ruleIn the Conversations Analyzer main window, click Trust Dictionary.In the Rules box, click a rule to view its definition in the lower box. For example, you can click Negative Keywords to view the words and phrases that are measured by this rule.To modify a trust ruleIn the Conversations Analyzer main window, click Trust Dictionary.In the Rules box, click the rule you want to modify.Click Edit.In the Rule Editor dialog box, modify any of the terms, or click the + button to add a term to the rule. You can click the – button to the left of a term to remove it. Click Save.Create and Save a New Trust RuleConversations Analyzer includes a set of trust rules, but you can easily create new trust rules to add to this set. For example, you could create a rule named “Encouragement” that measures language that is optimistic and heartening.In the Conversations Analyzer main window, click Trust Dictionary.Click Create to open the Rule Editor dialog box. Type a name and a description for your new rule.Type a value between -5 and 5 in the Score Impact box to weight the rule for scoring. Use a negative value for rules that measure language that has a negative effect on trust and a positive value for rules that measure trust-building language. Press the + button to add a term to the rule.In the first (leftmost) text box for the term, type “message.”If it is not already selected, select contains instead of equals.In the last (rightmost) text box, type the word or phrase you want to search for.Click the + button to add another term.When you have added as many terms as you want to your new rule, click Save to add the rule to the Trust Dictionary.Note In this version of Conversations Analyzer, the logical operator at the beginning of each term must be set to OR (the default value). Also, the only allowed text in the first (leftmost) text box is “message.” Delete a Trust RuleYou can delete a trust rule at any time.In the Conversations Analyzer main window, click Trust Dictionary.In the Rules box, click the trust rule you want to delete.Click Delete.Close the Trust Dictionary window.Import a Trust RuleConversations Analyzer saves the rules you create as .rules.xml files (for example, a rule named Encouragement is saved as Encouragement.rules.xml). If you delete a trust rule from the Trust Dictionary, it is not deleted from your hard disk, and you can import it to your Trust Dictionary later to use it again for message analysis.In the Conversations Analyzer main window, click Trust Dictionary.Click Import, and browse for the rule you want to import.Click the rule file, and then click Open.Count Your Thank YousYou can have Conversations Analyzer keep track of how many times that you write “thank you” or “thanks” in your instant messages. Conversations Analyzer will keep track of your score as long as it’s running. You can opt-out of the program at any time, and the points aren’t uploaded anywhere. In the Conversations Analyzer main window, click LangTrack.Select Keep Track of My “Thank Yous”, and then close the Language Service dialog box.To view your count while Conversations Analyzer is running, click LangTrack.Open Your Report in ExcelWhen you run Conversations Analyzer, it saves a comma-separated values (.csv) file named TrustData.csv that contains the report scores. This file can be opened as a workbook in Microsoft? Excel? spreadsheet software for further analysis and graphical presentations.In Excel, click File, and then click Open.Browse to C:\Users\username\AppData\Roaming\Microsoft\Lync Conversations Analyzer, and then click TrustData.csv.Click Open. ................
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