O365 Exchange Online SOD - Wisconsin



INTRODUCTIONMicrosoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users access to email, calendar, contacts, and tasks from PCs, the web, and mobile devices.DET and participating agencies that subscribe to Exchange Online retain control over the messaging services they offer to users, but no longer have the operational burden of on-premises server software. Exchange Online is hosted on servers that support multiple customers simultaneously. These servers are housed in Microsoft data centers and are accessible to users on a wide range of devices from inside a corporate network or over the Internet.What is included Anti-spam and anti-virus protectionIntegrated fax capabilitiesHigh availability of e-mail through multiple database copies and multiple data centerEnterprise-wide electronic calendaring and resource scheduling with agencies in the SOW O365 tenantEnterprise-wide Global Address ListsUnlimited Archive MailboxesDelegated Administration for agency e-mail admins and security adminse-DiscoveryLegal HoldWhat is not includedAgency specific E-mail Administration. This role is provided by the agency E-mail Administrator roleAgency specific Security Administration. This role is provided by the agency E-mail Administrator roleOutlook Client support. This role is supported by the agency desktop support teams.End user training. Training materials are available free from Microsoft via online tutorials and webinars.Restoration of deleted e-mail items older than 30 days.Benefits50GB mailbox limitsUnlimited Archive Mailboxesservice descriptionThe Microsoft O365 Exchange Online service will enable the state of Wisconsin to reduce the overall cost of providing e-mail to the state Enterprise while also providing high-quality service to all customers, taking advantage of the economies of scale, streamlining processes, and providing services more efficiently.O365 Exchange Online offers a variety of benefits including 50 GB mailboxes and unlimited archive mailboxes. The goal is to support current e-mail and calendaring needs of the agencies, while considering cost, performance, and business requirements. Service offering ReviewThe SOD, RnR and Rate will be reviewed annually to determine if any modifications are required.ROLES and ResponsibilitiesRoles and Responsibilities for the Exchange Online service can be found on the Office 365 webpage.business continuityMailbox replication at multiple data centers in geographically diverse locationsDeleted mailbox recovery for up to 30 days after deletionDeleted item recovery for up to 30 days after deletionPerformance Metrics (monitoring/Alerting/reporting)MeasureService Level TargetsInfrastructure monitoring24 x 7Incident response24 x 7Infrastructure availability99%how services are chargedMicrosoft Exchange Online requires the purchase of an Office 365 license either specific to Exchange such as Exchange Plan 2 or as part of a license suite that includes Exchange Online. Licenses are purchased by each individual agency via their respective Enterprise Agreements with Microsoft.Please see the DOA IT Services Rate Sheet for rate information. Cost-saving tipsThis service offers unlimited archive mailboxes. As such, agencies could develop a policy that all Outlook .pst files be copied into their staff’s unlimited archive mailbox, thereby reducing the file storage footprint attributed to Outlook .pst files. In addition, agencies could then disallow the creation of Outlook .pst files via group policy so that all e-mail can be available for e-Discovery purposes.notes:Document Revision HistoryDateVersionCreatorNotes9/16/20161O365 Production Prep Project TeamInitial version ................
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