Professional Development Goals Team
Professional Development Goals Team
Summary of Skills by Position
Overall Departmental Skills
Professional Skills
Continuous Process Improvement
Project Management
- Managing Multiple Tasks
- Prioritizing Projects
- Time Management
Essential Skills
Finance for the Non-Financial Manager
- Tiered According to Position
Organization
Problem Solving
Customer Service
Technical Skills
Web Navigation
- Understanding Intra and Internets
Use of Multimedia
Basic Word
Basic Excel
Email Clients
Phone Systems
Effective Communication Skills
Dealing with Difficult People
Understanding Working/Personality Styles
Giving and Receiving Effective Feedback
Business Writing
- Email Etiquette
Basic Communication
Accountability
Team Building
Administration
Professional Skills
Training and Understanding of Administrative Areas
- Appropriate Industry Certifications
- Technical Skills
- Credentials/Education
- CPP: Program Planner, Staff Management, Executive Leadership
Project Management
- Role of Project Manager
Effective Supervisory/Management Skills
- Addressing Inappropriate Behavior
- Understanding Legal Responsibilities/Liabilities
- Establishing Goals and Motivating Teams
- Hiring/Firing Staff
- Performance Expectations/Evaluations
- Fundamentals of Managing People
- Writing and Executing
Business Plan
- Developing and Writing
Strategic Planning
- Assessment
- Evaluation of failures and successes
Boards/Advisory Group Management
Essential Skills
Leading Change
Team Building and Communication Skills
- Presentation Skills
- Public Speaking
- Media/Public Relations
- Understanding Working/Personality Styles
- Recognition
- Motivation
- Communication
Institutional Dynamics
- Positively relaying policy and procedures
- Understanding college handbook
- Understanding Institution’s Organizational Chart and Classification System
Administration
Continued
Cultivating Partnerships
- Internal and External
- Networking
- Negotiations
- Meetings and Events
Technical Skills
- Web Tools
- Intermediate PowerPoint
- Database Concepts
- Basic Colleague
Kirkwood Training and Outreach Services
Outreach Services
Professional Skills
Industry Knowledge and Awareness
- Investment in Association Conferences and Training
- Managing Partner Relationships
- Appropriate Industry Certifications
Grant Writing
Research Evaluation
Project Management
- Coordination of Sporadic Projects
Essential Skills
Presentation Skills
Meeting Facilitation Skills
Technical Skills
Basic PowerPoint
Kirkwood Training and Outreach Services
Program Director
Professional Skills
Project Management
- Multi-Tasking
- Prioritizing/Timelines
- Delegation
- Project Coordination
Business Writing
- Proposal Writing
Appropriate Technical/Professional Certifications
- CPP: Contract Trainer
Consultative Sales
- Counselor Sales Training
- Non-verbal Listening
- Cold Call Strategies
- Negotiation
- Needs Assessment
- Business Training Needs
Sales Planning
- Sales Forecasting
- Goals Settings and Development of Strategies for Achievement
- Networking
- Documentation
Iowa Jobs Training Program Administration (260E/F)(GIVF)
Product Development
- Market Research
- Cirriculum Development/Assessment
Essential Skills
Communication Skills
- Partnership Development
- Fundamentals of Managing People
- Proposal Writing
- Meeting Facilitation Skills
- Focus Groups
- Presentation Skills
KTOS Program Director
Continued
Technical Skills
Contract Management System
Basic PowerPoint
Open Enrollment
Program Developer
Professional Skills
Appropriate Technical/Professional Certifications
- CPP: Program Planner, Certificate Program, Staff Management
Compliance
- Accreditation
- State/Professional Program Requirements
- Reporting
Product/Program Development
- Market Research
- Trend Analysis
- Needs Assessment
- Cirriculum Development/Assessment
- Focus Groups
- Pricing
- Evaluating Risk
- Business Plan Development
- Networking
- Surveying
- Negotiation
Program Planning
- Budgeting
- Projections/Forecasting
- Financial Analysis
- Evaluating Risk
Resource Development
- Research
- Coordination
- Networking
Essential Skills
Communication Skills
- Fundamentals of Managing People
- Hiring, Firing, Negotiating
- Presentation Skills
- Partnership Development
Open Enrollment Program Developer
Continued
Project Management
- Multi-Tasking
- Delegation
- Prioritizing/Timelines
Meeting Facilitation Skills
Technical Skills
Basic Colleague
- Reporting Functions of Colleague
Intermediate Excel
Intermediate Word
Basic Access
Basic PowerPoint
Open Enrollment
Program Manager
Professional Skills
Project Management
- Multi-Tasking
- Prioritizing/Timelines
- Delegation
- Project Coordination
Appropriate Technical/Professional Certifications
CPP: Program Planner
Compliance
- Accreditation
- State/Professional Program Requirements
- Reporting
Program Operations
- Evaluation/Assessment
- Policies/Procedure Development
- Scheduling
- Diplomacy
- Negotiations
Essential Skills
Communication Skills
- Fundamentals of Managing People
- Presentation Skills
- Meeting Facilitation Skills
Technical Skills
Intermediate Colleague
- Reporting Functions of Colleague
Intermediate Excel
Intermediate Word
Intermediate Access
Operations or KTOS
Office Assistance
Professional Skills
Microsoft Office Certifications
Locating Information
- Data Mining
- Research
- Retrieval
- File Management: Paper and Electronic
Management of multiple simultaneous tasks
Thorough Knowledge of General Office Procedures
- Purchasing
- Continuous Improvement, Workplace Lean
- Technical Writing
Appropriate Professional/Industry Knowledge
- Medical Terminology
- State Mandated Program Requirements
Essential Skills
Front Line Customer Service
- Internal and External
- De-Escalation
- Dealing with Difficult People
- Phone Etiquette
- Up-Sell/Cross-Sell
Communication
- Effective Communication of Goals
- Problem Solving
Technical Skills
Advance Colleague
- Reporting Functions of Colleague
Advanced Word
Advanced Excel
Advanced Access
Office Assistance
Continued
Groupwise
- Advanced Functions
Document Design and Format
Web Development Skills
- Website Manager
-Web Forms
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