Professional Development Goals Team



Professional Development Goals Team

Summary of Skills by Position

Overall Departmental Skills

Professional Skills

Continuous Process Improvement

Project Management

- Managing Multiple Tasks

- Prioritizing Projects

- Time Management

Essential Skills

Finance for the Non-Financial Manager

- Tiered According to Position

Organization

Problem Solving

Customer Service

Technical Skills

Web Navigation

- Understanding Intra and Internets

Use of Multimedia

Basic Word

Basic Excel

Email Clients

Phone Systems

Effective Communication Skills

Dealing with Difficult People

Understanding Working/Personality Styles

Giving and Receiving Effective Feedback

Business Writing

- Email Etiquette

Basic Communication

Accountability

Team Building

Administration

Professional Skills

Training and Understanding of Administrative Areas

- Appropriate Industry Certifications

- Technical Skills

- Credentials/Education

- CPP: Program Planner, Staff Management, Executive Leadership

Project Management

- Role of Project Manager

Effective Supervisory/Management Skills

- Addressing Inappropriate Behavior

- Understanding Legal Responsibilities/Liabilities

- Establishing Goals and Motivating Teams

- Hiring/Firing Staff

- Performance Expectations/Evaluations

- Fundamentals of Managing People

- Writing and Executing

Business Plan

- Developing and Writing

Strategic Planning

- Assessment

- Evaluation of failures and successes

Boards/Advisory Group Management

Essential Skills

Leading Change

Team Building and Communication Skills

- Presentation Skills

- Public Speaking

- Media/Public Relations

- Understanding Working/Personality Styles

- Recognition

- Motivation

- Communication

Institutional Dynamics

- Positively relaying policy and procedures

- Understanding college handbook

- Understanding Institution’s Organizational Chart and Classification System

Administration

Continued

Cultivating Partnerships

- Internal and External

- Networking

- Negotiations

- Meetings and Events

Technical Skills

- Web Tools

- Intermediate PowerPoint

- Database Concepts

- Basic Colleague

Kirkwood Training and Outreach Services

Outreach Services

Professional Skills

Industry Knowledge and Awareness

- Investment in Association Conferences and Training

- Managing Partner Relationships

- Appropriate Industry Certifications

Grant Writing

Research Evaluation

Project Management

- Coordination of Sporadic Projects

Essential Skills

Presentation Skills

Meeting Facilitation Skills

Technical Skills

Basic PowerPoint

Kirkwood Training and Outreach Services

Program Director

Professional Skills

Project Management

- Multi-Tasking

- Prioritizing/Timelines

- Delegation

- Project Coordination

Business Writing

- Proposal Writing

Appropriate Technical/Professional Certifications

- CPP: Contract Trainer

Consultative Sales

- Counselor Sales Training

- Non-verbal Listening

- Cold Call Strategies

- Negotiation

- Needs Assessment

- Business Training Needs

Sales Planning

- Sales Forecasting

- Goals Settings and Development of Strategies for Achievement

- Networking

- Documentation

Iowa Jobs Training Program Administration (260E/F)(GIVF)

Product Development

- Market Research

- Cirriculum Development/Assessment

Essential Skills

Communication Skills

- Partnership Development

- Fundamentals of Managing People

- Proposal Writing

- Meeting Facilitation Skills

- Focus Groups

- Presentation Skills

KTOS Program Director

Continued

Technical Skills

Contract Management System

Basic PowerPoint

Open Enrollment

Program Developer

Professional Skills

Appropriate Technical/Professional Certifications

- CPP: Program Planner, Certificate Program, Staff Management

Compliance

- Accreditation

- State/Professional Program Requirements

- Reporting

Product/Program Development

- Market Research

- Trend Analysis

- Needs Assessment

- Cirriculum Development/Assessment

- Focus Groups

- Pricing

- Evaluating Risk

- Business Plan Development

- Networking

- Surveying

- Negotiation

Program Planning

- Budgeting

- Projections/Forecasting

- Financial Analysis

- Evaluating Risk

Resource Development

- Research

- Coordination

- Networking

Essential Skills

Communication Skills

- Fundamentals of Managing People

- Hiring, Firing, Negotiating

- Presentation Skills

- Partnership Development

Open Enrollment Program Developer

Continued

Project Management

- Multi-Tasking

- Delegation

- Prioritizing/Timelines

Meeting Facilitation Skills

Technical Skills

Basic Colleague

- Reporting Functions of Colleague

Intermediate Excel

Intermediate Word

Basic Access

Basic PowerPoint

Open Enrollment

Program Manager

Professional Skills

Project Management

- Multi-Tasking

- Prioritizing/Timelines

- Delegation

- Project Coordination

Appropriate Technical/Professional Certifications

CPP: Program Planner

Compliance

- Accreditation

- State/Professional Program Requirements

- Reporting

Program Operations

- Evaluation/Assessment

- Policies/Procedure Development

- Scheduling

- Diplomacy

- Negotiations

Essential Skills

Communication Skills

- Fundamentals of Managing People

- Presentation Skills

- Meeting Facilitation Skills

Technical Skills

Intermediate Colleague

- Reporting Functions of Colleague

Intermediate Excel

Intermediate Word

Intermediate Access

Operations or KTOS

Office Assistance

Professional Skills

Microsoft Office Certifications

Locating Information

- Data Mining

- Research

- Retrieval

- File Management: Paper and Electronic

Management of multiple simultaneous tasks

Thorough Knowledge of General Office Procedures

- Purchasing

- Continuous Improvement, Workplace Lean

- Technical Writing

Appropriate Professional/Industry Knowledge

- Medical Terminology

- State Mandated Program Requirements

Essential Skills

Front Line Customer Service

- Internal and External

- De-Escalation

- Dealing with Difficult People

- Phone Etiquette

- Up-Sell/Cross-Sell

Communication

- Effective Communication of Goals

- Problem Solving

Technical Skills

Advance Colleague

- Reporting Functions of Colleague

Advanced Word

Advanced Excel

Advanced Access

Office Assistance

Continued

Groupwise

- Advanced Functions

Document Design and Format

Web Development Skills

- Website Manager

-Web Forms

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