Microsoft Office 365 for professionals

Microsoft Office 365 for professionals and small businesses: Help and How To

Office 365 User Assistance Team

Summary: Your organization uses Microsoft Office 365 for professionals and small businesses to communicate and collaborate. Office 365 includes email, document sharing, Microsoft Office Web Apps and more. There are important tasks that you need to do to use all of the features of Office 365. This guide leads you through those steps. Category: Step-by-Step Applies to: Office 365 for professionals and small businesses Source: Microsoft Online Help (link to source content) E-book publication date: June 2012

Copyright ? 2012 by Microsoft Corporation All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

Microsoft and the trademarks listed at are trademarks of the Microsoft group of companies. All other marks are property of their respective owners.

The example companies, organizations, products, domain names, email addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, place, or event is intended or should be inferred.

This book expresses the author's views and opinions. The information contained in this book is provided without any express, statutory, or implied warranties. Neither the authors, Microsoft Corporation, nor its resellers, or distributors will be held liable for any damages caused or alleged to be caused either directly or indirectly by this book.

Contents

Getting started .........................................................................................................................7 Accessibility in Office 365 .....................................................................................................7 Use email in Office 365.........................................................................................................8 Connect Office 365 to your Outlook desktop application........................................................9 Use email on your mobile phone .........................................................................................11 Software requirements for Office 365 ..................................................................................11 Change your display language............................................................................................14 Change your contact preferences .......................................................................................15 Add or change your profile photo ........................................................................................16 Set up and manage users' mobile phones...........................................................................17 Set up Office 365 ................................................................................................................17 Office 365 for professionals and small businesses: a tour for administrators........................25 Office 365: a tour for users..................................................................................................27 Get started with Office 365..................................................................................................32 Set up Office 365 ................................................................................................................35

Service settings......................................................................................................................43 Turn on calendar publishing so people can share calendar information ...............................44 Manage how users use email and IM on their phones .........................................................45

Sign-in and passwords ...........................................................................................................46 Sign in to Office 365............................................................................................................47 What is my user ID and why do I need it?............................................................................48 Change your password .......................................................................................................48 Reset a user's password .....................................................................................................50 Change how often passwords expire...................................................................................51 Sign up for Office 365 .........................................................................................................51 Reset your administrator password .....................................................................................53

User accounts and permissions..............................................................................................55 About administering your account .......................................................................................55 Assigning administrator permissions ...................................................................................56 Create or edit users ............................................................................................................58 Create, edit, or delete a user view.......................................................................................61 Add multiple users with bulk import .....................................................................................63 View or edit company information .......................................................................................66 Add, change, or remove a subscription advisor partner .......................................................67 Add or remove a delegated administrator............................................................................69 Manage licenses.................................................................................................................70 Delete or restore users .......................................................................................................73

Update and configure desktops ..............................................................................................75 Set up your Mac for Office 365............................................................................................75 Set up your desktop for Office 365 ......................................................................................80 Troubleshoot update and configuration issues for Office 365...............................................82 Manually update and configure desktops for Office 365.......................................................85

Install Office Professional Plus with Office 365 ....................................................................87 Set up Lync for Mac 2011 for Office 365 .............................................................................89 Domains ................................................................................................................................90 Guide for the Domains Quickstart step-by-step ...................................................................91 Compare domain management in different Office 365 subscriptions....................................99 Work with domain names and DNS records in Office 365..................................................103 Add your domain to Office 365..........................................................................................106 Add a new domain to Office 365 .......................................................................................107 Move your email to Office 365 and keep your current public-facing website.......................109 Add your domain to Office 365 without redirecting your name server records to Office 365112 DNS basics.......................................................................................................................116 Locate your domain services or buy a new domain ...........................................................118 Troubleshoot issues after changing your domain name .....................................................119 Use a custom domain name for your SharePoint Online public-facing website address .....122 Update DNS records to keep your website with your current hosting provider....................123 Add or edit custom DNS records in Office 365...................................................................124 Verify a domain.................................................................................................................125

Verify a domain at a domain name registrar...................................................................125 Verify a domain at eNom Central ...................................................................................129 Verify a domain at Go Daddy .........................................................................................132 Verify a domain at Melbourne IT ....................................................................................137 Verify a domain at Network Solutions.............................................................................142 Verify a domain at ....................................................................................146 Verify a domain at Hover ...............................................................................................149 Verify a domain at 1&1 Internet......................................................................................152 Verify your domain by using a TXT record or an MX record?..........................................155 Change name server records............................................................................................156 Change name server records at a domain registrar........................................................156 Change name server records at eNom Central ..............................................................157 Change name server records at Go Daddy ....................................................................158 Change name server records at Melbourne IT ...............................................................160 Change name server records at Network Solutions........................................................161 Change name server records at 1&1 Internet.................................................................163 Change name server records at ...............................................................164 Change name server records at Hover ..........................................................................165 Subscriptions and billing.......................................................................................................166 View your bill ....................................................................................................................167 Pay by invoice ..................................................................................................................168 Change licenses or storage space for your subscription ....................................................168 Update your credit card information...................................................................................169 Try additional offers ..........................................................................................................169 Buy additional subscriptions..............................................................................................170 Buy a subscription after trying Office 365 ..........................................................................170 Buy subscriptions for your company..................................................................................171 License restrictions for Office 365 .....................................................................................173 Cancel my subscription.....................................................................................................173

About expired subscriptions ..............................................................................................175 Support ................................................................................................................................175

Get help with Office 365....................................................................................................176 Get support for Office 365.................................................................................................176 Contact Support for a billing or subscription issue .............................................................177 Translate a Service Health explanation into my language..................................................178 View the status of your services........................................................................................179 Prepare for a change to your time zone.............................................................................181 Lync Online administration ...................................................................................................183 What's new in this release.................................................................................................183 Set up Microsoft Lync Online ............................................................................................184 Lync Online settings summary ..........................................................................................186 View current Lync Online settings .....................................................................................186 Set up Lync for mobile devices..........................................................................................187 Configure external communications ..................................................................................187 Configure file transfer, audio-video, and recording.............................................................188 Configure presence privacy mode.....................................................................................188 Configure mobile phone notifications.................................................................................189 Configure dial-in conferencing...........................................................................................189 Test your Lync Online installation......................................................................................193 Set up dial-in conferencing so people can join meetings by phone ....................................195 Configure online presence ................................................................................................196 Let Lync Online users communicate outside your organization..........................................197

This page intentionally left blank

Getting started

Accessibility in Office 365

Microsoft Office 365 for professionals and small businesses provides features that are accessible and usable for people who have special needs or disabilities. These features don't require additional accessibility aids. To print this topic, at the top of the page, click Print.

Note: By default, the Mozilla Firefox browser doesn't support the use of the TAB key for keyboard shortcuts. For information about turning on support for the TAB key, see Firefox Help.

What do you want to do?

View pages in high-contrast mode Use Alt tags Get more information

View pages in high-contrast mode

If you use Windows Internet Explorer, you can view Office 365 pages in high-contrast mode to make them easier to read. To view pages in high-contrast mode, follow these steps. 1. In Internet Explorer, on the Tools menu, click Internet Options. 2. On the General tab, click Accessibility. 3. Select the Ignore colors specified on webpages check box, the Ignore font styles

specified on webpages check box, and the Ignore font sizes specified on webpages check box, and then click OK. For information about viewing pages in high-contrast mode when you're using another web browser, consult that browser's Help. Most operating systems, including those made by Microsoft, include settings for high-contrast mode as well; for more information, consult the help documentation for the operating system that you use.

Use Alt tags

Images that appear on Office 365 pages contain Alt tags. When you place your cursor over the image, a text description of the image appears for use with screen readers or other assistive technologies. Alt tags might not be used if they provide no additional information or are redundant with other text.

7

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download