CougarWeb Questions - Collin College



CougarWeb Questions (Cougarweb.collin.edu) 1. I can’t login to CougarWeba. Verify that student is using last 6 digits of CWID as password, Username (example JSmith1). clear Cache, and use Multiple Browser. If the student is new, please have him wait 24- 48 hours from Admissions email receipt. Transfer them to 972-377-1777 option #5. b. Have student employee contact Employee Helpdesk: 972-548-6555 option 52. My class is not listed under "My Class Schedule" within CougarWebIn CougarWeb, under Home tab> find the box titled "Student Quick Links" > click on "My Class Schedule" and then select your term. 3. I need my CougarWeb username and password and/or CWID**Only Admissions Office has this information. **Advise Student: 1) Search for an email from Admissions@Collin.edu, to find the original email. 2) Take a picture ID to the Admissions Office at a campus or e-mail?Admissions@collin.edu. The request must include the student's full legal name and date of birth.4. My Tab(s) are missing in CougarWeb.Send an email to?helpdesk@collin.edu. Subject: Missing CougarWeb tab. Within email: Provide username and CWID as well as what tabs are missing (Workplace, Faculty, Student, etc...)CougarMail Email Questions (Cougarweb.collin.edu)1. cannot login to CougarMail/My CougarMail isn't showing in the middle of CougarWeb, "Host not Found"CougarMail can also be accessed by clicking on the "EMAIL" text link on the top right corner of the CougarWeb homepage. For "Host Not Found" IT issue, have them use the earlier instructions to use CM. If “Account Disabled” or “User not authorized”, confirm that the student is Current, if he is Email, Helpdesk@collin.edu to request the students account be reactivated. Canvas Questions (Collin.)1. How do I use Canvas? Canvas--> online courses, Orientation for Online learningHave student visit:?. 2. Student able to log in to CougarWeb but not into Canvas/ can’t see course in CanvasTroubleshoot in the following order: 1) Have student check “My Class Schedule” link in CW. To confirm enrollment.2) Class will ONLY visible on first day of classes on Canvas. (Check start date)3) Confirm that class is online, if face-to-face, go to class for instructions. 4) Favorite a course, . If not published email professor. 5) If student is registered, class in online and has started and there is no link then email Webservices@collin.edu AND instructor with student name, CWID, course name, number/section/CRN. 3. Canvas Assignment/Test/Turnitin Submission error or issueUse Multiple Browsers (Chrome & Firefox highly recommended). Have Student contacts instructor to retake/ reset test. IMPORTANT: The eLC does not have access to exam settings, only the instructor does. Student must contact instructor directly. Recommend taking screenshot along with emailing submission (essay, etc.) to professor before due date in case of error, as proof of completion. To find professor email, go to My Class Schedule and click on envelope logo next to professor name. Other Questions1. How do I sign up for classes? How do I find Online Advising?Dates of registration and Advising help lines Video Guideline to register for classes Advising is available at the bottom of this page:. Writing Center: Username and Password Issue, contact writing center for issues.3. Admissions/ Registration - General questionsContact Admissions . I have a hold on my account. What do I do?CougarWeb Home tab, right column, “Registration Status”> "View Holds" at bottom. Find the department of issue to contact them to remove hold placed on your account. Advise this hold directory?. 5. Continuing Education/ Dual Credit studentThey should both be able to access canvas like regular students. For more CE info contact, . For more info on DC, . 6. Library/ Computer lab computers - can't log in/ PHAROS (Pharos is printing system on library PCs and in campus open labs)CAN ONLY LOG IN IF CREDIT STUDENT AND REGISTERED FOR THAT TERM Students must use last six of CWID as Pharos password, even if they changed their CougarWeb NOTE: if student has worked with librarian. Email?helpdesk@collin.edu?with student full name, CWID, CougarMail and description of problem. Additional info regarding Library Computer Use on?. Publisher content/ Access Code issueHave student contact their instructor. Direct student to publisher website. contact publisher’s customer service.8. Remote Proctored ExamHave Collin College students contact instructor and provide online resources:?. Transcripts and/or Degree Auditcollin.edu?>Resources>click on Resources>Academic support>Transcript request, ( their number is 847-716-3005.) CURRENT students may also run their own unofficial transcript by clicking on Student Tab>"Credit-view Unofficial Collin Transcript". 10. WIFI issues: Student is not able to connect to Wi-Fi on laptopMake sure caps lock are off, they have the right credentials, goto?.11. Library Laptops: problems with laptop checked out from LibrarySend student back to the library circulation desk in the library.12. TSI, Compass, CLEP, ESL assessment, and most any other tests.All testing questions go to the Testing Center?. Access to Free Microsoft Office 365 (Word, PPT, etc.)For Office 365, tell student to go to? they can use their CougarMail email to sign up for free.14. What courses at Collin will transfer to my University?Meet Advisor Transfer Guides & Course Equivalencies,?. 15. Smarter Measure: What is the user name and password? Smarter Measure: ................
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