Guidelines for Shareholders Attending A Special Virtual Meeting 2022

Guidelines for Shareholders Attending A Special Virtual Meeting 2022

Only shareholders of record as at September 7, 2022, will receive an email with the login link to attend the Special Virtual Meeting of the Shareholders of First Citizens Group Financial Holdings Limited 2022.

If you are not a shareholder of record as at September 7, 2022, you will not be contacted by First Citizens Bank Limited.

Veri cation may take between 1 to 2 business days, so please register early.

If you do not see the invitation email in your primary email inbox, please search the spam folder or other folders generated by your email provider. For example, the "Updates" folder in Gmail.

To join the meeting on the day of the event, simply click on the blue text Click Here to Join from your email invitation.

You do not need to create a Zoom account to login via the link, but you will need to download the Zoom app, as voting can only be done from the Zoom app.

Internet browsers do not support the voting feature being used in the meeting.

If a popup appears on your computer asking to open the link in the Zoom app, select "Allow"

Please be advised that the use of the Zoom app requires either a working smartphone/ tablet with enough space for installation or a working computer and an internet connection.

Update the Zoom app if previously downloaded.

We recommend the use of a high-speed internet connection and a fully charged mobile device. If on a wi network, limit the amount of video streaming from other devices.

First Citizens Bank Limited is NOT responsible for the reliability of Shareholders devices or internet connection speed.

Here is a link with an example of the login process: o

Shareholder Guide - A Special Shareholder Meeng 2022

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As an attendee to this meeting, you will NOT be able to unmute your microphone or camera. You will NOT be able to see or message other attendees. You will have the ability to see and hear the Chairman of the meeting, as well as any presentations made at the meeting. You will be able to vote on the resolutions put before the meeting, and you will be able to post your questions on the resolutions, for the Chairman's response.

For security reasons, you will NOT be able to view the meeting in more than one device at a time.

o If switching devices, you will need to log out of the current device rst.

o The invitation link you will receive, will only work on one device, so please do not share this link.

You will have an opportunity to ask questions when prompted by the Chair, by text only, via the Q&A section of your Zoom app.

To return to the meeting after asking a question press "Close".

Do not use the "Hands Up" feature for this meeting. It will not be acknowledged.

When it is time to vote on Resolutions, a popup screen will appear stating the resolution number e.g. Resolution 1. Simply click (press for touch screens) on the button next to the word "For" or "Against" depending on your vote.

Please select carefully as you cannot change your vote or vote more than once, when your vote is sent.

Shareholder Guide - A Special Shareholder Meeng 2022

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