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Demo Resume ??0000 Sample Avenue,demo,MD,0000 | (000-000-000) |?sample@Summary Of Qualifications Success-driven, results-focused, and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.CORE STRENGTHSCustomer serviceTier 1 level troubleshootingHelp desk ticketing systemsActive Directory user managementOffice 365 managementManage virtual machinestechnology proficiencies Operating systemsWindows 10, (32-bit /64-bit), Windows 7/8 (32-bit/64-bit), ServersNetworkingLAN, WAN, WI-FI, TCP/IP, DHCP, DNSPatch ManagementDesktop Central, SCCMSecurity & vulnerability Windows Firewall, Antivirus Remote/ShadowingZoom, VPN, Microsoft TeamsTicketing SystemsSpiceworks, Service-NowDesktop AppMicrosoft Word, Excel, Outlook, PowerPoint Software ManagementSpiceworks, Desktop Central, Office 365, PDQProfessional Experience DMV IT SolutionsFall 2020 - PresentDC, Washington DCIT Support Technician (Intern)Initiate incident tickets, follow escalation protocol, and work issues to resolveConducting initial support, classification, and prioritization activities.Test company products for errors and bugs.Monitor all systems for any Tier 1 related problems.Monitor the status and progress toward a resolution of all open incidents.Keeping IT Director informed of progress in solving problems when appropriateACADEMIC QUALIFICATIONSUMUC, Philadelphia, PA Spring 2019 - Present Bachelor’s Degree in Information Technology IT Training & SKILLS DevelopmentHelp Desk Ticketing Systems V1.0 Certificate Code: 147250-2469-395s82Help Desk Support Technical Skills V1.0 Certificate Code: 147250-155304-395s82 Office 365 AdministrationCertificate Code: 147250-2473-3s9582antiCIPAted IT CertificationsCompTIA A+ | In Progress ................
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