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Mark ValeMark Vale Consulting Ltd · +441782 977 074mark@valeconsulting.co.uk · valeconsulting.co.uk · in/mark-valeI am an experienced Independent Microsoft Consultant specialising in Unified Communications and Collaboration technologies with a legacy of over 10 years multi vertical technical exposure over a wide range of Microsoft products.I am a Subject Matter Expert in Skype for Business and Microsoft Enterprise Voice with both complex technical delivery and consulting experience.My core skills are born from hands-on deployment, integration, migration and support of global scale Skype for Business on-premises, hybrid and cloud only solutions. I have experience in designing complex deployments, migrations and coexistence scenarios and delivering them upon approval.Over the past 5 years I have delivered over 200,000 enterprise voice seats and deployed over 30 on-premises / hybrid / cloud solutions for global enterprise scale customers ranging in size of 5,000 to 100,000 users.I have designed, deployed and executed complex migrations from legacy PBX platforms such as Avaya and Cisco to Skype for Business at global scale, discovering complexities and extension ties and designing migration personas to migrate against.I am passionate about Microsoft technology, proven by being awarded MVP in 2016 and committed to delivering expert and quality solutions to my customers that solve their business challenges. SkillsSkype for BusinessEnterprise VoiceSonus SBCs and SBAsSIP TroubleshootingBandwidth CalculationCall Admission ControlVideo InteroperabilityCall QueuesAuto AttendantSkype Meeting RoomsADFS with Single Sign OnOffice365FederationPSTN ConferencingAnywhere365SQL ServerWindows DFSPowerShell ScriptingExchange UM On-Premises and OnlineHybrid VoiceMicrosoft TeamsSkype for Business OnlineNetwork AssessmentEnhanced 911Location Based RoutingPolycom Phone ConfigurationAzure VoicemailActive DirectoryAzureADLoad Balancers (Kemp & )MobilityWeb ConferencingContact CenterAD Certificate ServicesMicrosoft Server 2003, 2008, 2012, 2016Azure IaaSrecent ProjectsAvaya to Skype for business migration, Swiss Bank (ongoing)Design migration process and setup requirements for 60,000 user / 150,000 DID migrations. Included full discovery of Avaya telephony using Unimax 2nd Nature. Discover and tranche users based on inter-dependencies such as team call, bridged appearance, group pickup, vectors and map them to applicable Skype for Business features. Create user personas and validate migration validity. Organise with several teams to execute pre-migration prerequisites, create migration runbooks, proof of concept and pilot stage execution. Lead migration team. Deploy Polycom VVX phones using Polycom RPRM, Implement global DID management and consolidate Active Directory dataskype for business contact center migration from cisco uccx, global ingredients manufacturerDesign and Implement Anywhere365 Skype for Business 500 agent contact center at global scale to migrate 29 contact center departments from AMER, EMEA and APAC from Cisco UCCX to Anywhere365. Project involved several design meetings with contact center managers, deployment and configuration of Anywhere365 with Skype for Business enterprise voice, end user acceptance testing, training for admins and agents and cutover migrations.skype for business hybrid, local authorityI was asked to deploy the Skype for Business Online proof of concept which also included the complete setup of an Office 365 tenant as previous to that they were cloud adverse. In order to ensure that the proof of concept was seamless to the CxOs I deployed Azure AD Sync, with ADFS and SSO so that they could use their existing credentials. After the proof of concept had been completed, the hardware was deployed and I was tasked with deploying Skype for Business on-premises with the unorthodox challenge of completing hybrid in reverse without impacting the CxOs.The final solution included IM, Presence, External Access, Federation, Mobility and PSTN Conferencing via direct SIP trunk to AvayaFor more projects please visit valeconsulting.co.uk/category/projects qualificationsmicrosoft certified solutions expert communicationsssca sip certifiedmicrosoft certified solutions expert messagingskype for business enterprise voiceskype for business deploy, manage, configurelync 2013 depth support engineermicrosoft certified solutions associate server 2012microsoft certified systems administratormicrosoft certified professionalvmware certified professional (expired)experienceConsultingExtensive experience in consulting customers on the benefits, value and ways Skype for Business and latter Microsoft Teams can transform business habits and processes into streamlined productive workloads. Executing methodologies and best practices to ensure customers experience the most value out of their investments and building trust relationships with key stakeholders to ensure that these are carried through every level of the business.Technical DeliveryExperience in delivering not only self architected, but other solutions. Working with and leading both the customer and delivery technical teams to ensure computing and application workloads are delivered on spec, on time and to best practices. Create detailed documentation on process and configuration to ensure that customer’s are ready to take on effective responsibility.Work with key decision makers on strategic approaches to adoption and design migration strategies that minimise business disruption during the transformational phase.Pre-SalesExperience in participating and leading large multi-million dollar new business opportunities for prestigious organisations. Developing architectural and technological solutions from limited information and presenting solutions with confidence and substance. Working directly with the customer stakeholders to agree scope and costs within budget that often require innovative and blue sky approaches to achieve goals.Develop relationships with customer and supporting vendors to create the best solution to a customer problem that achieves and exceeds all critical objectives.InnovationWork with customers to identify areas that can be automated and streamlined by leveraging mixture of cloud based process driven workflows and custom scripts / applications that achieve extensive business value by allowing users to focus on key objectives.Work historydell emc | may 2016 to dateRole: Microsoft Unified Communications ConsultantDesign and delivery of complex Skype for Business Enterprise Voice solutions for global enterprise scale customers between 20,000 and 100,000 users. Role includes, HLD, LLD and procedural documentation, leading customer design workshops, participating in Pre-Sales providing subject matter expertise, technical delivery of Skype for Business solutions including enterprise voice configurations such as dial plans, voice routing, conferencing and Session Border Controller configuration. Testing call delivery scenarios and migration planning and execution of users and services from legacy PBXs to Skype for Business. Contact center migrations from Cisco to Anywhere365 as well as hybrid voice, and Skype for Business Online Cloud PBX deployments and migrations.risual | march 2015 to may 2016Role: Microsoft Unified Communications ConsultantDesign and delivery of complex Skype for Business Enterprise Voice solutions for predominately public sector institutions 5,000 and 15,000 users. Role includes, HLD, LLD and procedural documentation, leading customer design workshops, technical delivery of Skype for Business solutions including enterprise voice configurations such as dial plans, voice routing, conferencing and Session Border Controller configuration. Testing call delivery scenarios and migration planning and execution of users and services from legacy PBXs to Skype for Business. Skype for Business Online hybrid deployments and ms-care | nov 2012 to march 2015Role: Microsoft 3rd Line Engineer & UC Deployment EngineerProvide 3rd Line support for all related incidents from wide range of Microsoft applications such as; Exchange, Lync, SCCM, Windows XP, 7 and 8.1, Active Directory, SQL Server, Remote Desktop Services and third-party applications. Troubleshoot technical problems through to resolution, update support ticket system, update technical documentation and provide feedback to the wider team. Train new starters and develop team skills based on experience. Proactive customer maintenance such as patching, health checks and housekeeping to limit risk of outages. Deployment resource for Lync solutions, deployed several Lync enterprise voice solutions for various customers around the globe from 500 – 10,000 users. Queens park high school | OCT 2008 to Nov 2012Role: ICT Network ManagerNetwork Manager providing support and strategic direction of all ICT services within the school from Admin and Curriculum sides. Responsible for the availability and integrity of the School’s ICT systems ensuring that they are resilient and fit for purpose. Deployment and maintenance of Windows Server 2003, 2008 Active Directory Domain, File Services, Exchange 2003 to Exchange 2010 migration and administration, VMWare administration, Backup solutions, security and firewall, desktop and laptop maintenance including SCCM image creation and deployment, end user profile management, user management, public services management, School Database management and a litany of other network tasks and responsibilities. ................
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