Crestron UC-ENGINE

Crestron UC-ENGINE

CCS-400_1.00.16.872

CCS-400-Zoom_1.00.16.872

Product or Content Description

The UC-ENGINE drives a Microsoft SRSV2 Conference Room System for Microsoft Teams, Skype for Business and Zoom Rooms. When paired with a Mercury or TSW and HD-CONV-USB-200 / 250, UC-ENGINE will drive all peripherals and control all firmware updates. This firmware release will get installed as part of a Windows update.

System Requirements and Dependencies

Requires an environment running Microsoft Exchange (2013 SP1 or later for On premises, M365 for cloud) for scheduling and/or Skype for Business 2015 for on premises or M365 for cloud CCS-UC-1-T-V or TSW-1060-B-S or CCS-UC-1 and UC-ENGINE should be connected to the same LAN switch for optimal performance

Operational Installation/Upgrade Instructions

These are images released to the factory to be installed on new shipments. UC-ENGINE upgrades will be handed via Windows Update. For more information, please refer to the Microsoft SRSV2 documentation . For Zoom installations please refer to Zoom documentation

Version History

Version 1.00.16.872

August 2020

Device Features Include

? This release introduces support for Logitech devices on XiO Cloud. In conjunction with the Logitech Sync software the Configuration and Status of the following Logitech devices is available on XIO o Logitech Meetup o Logitech Rally Kit o Logitech Rally Plus Kit

? The status and host of information related to the connected device is displayed on XIO ? XiO also enables the admin to carry out firmware update of the connected Logitech peripherals and

enable/disable RightSight. ? Added configuration to enable people counting on the Huddly camera and the option to do so in a

continuous mode or during the meeting.

Device Behavior

? Includes:

Component Versions:

MERCURY & MERCURY-X Firmware 1.4394.00073.001

TSW-XX60

Firmware 2.009.0073.001

HD-CONV-USB-200

Firmware 34

FPGA

9

HD-CONV-USB-250

Firmware 41

FPGA

9

Huddly IQ

Firmware 1.03.24.001

UC-SB-1

Firmware 1.001.0098.26

DFU

1.00.0000

? Recommended not to reinsert Logitech peripherals within 20 seconds of removing them. The "Connected state" on XiO maybe displayed as NA or offline

? XiO portal overrides "Genius Framing" set on the Crestron settings; disabling the enforcement from XiO will mitigate this issue

? A long duration presentation drops after 5hrs; stopping and starting presentation resolves the issue.

Version History

Version 1.00.16.816

July 2020

Fixed Issues

? Updated the Intel BIOS on Bean Canyon NUCs to address an issue that caused some units to lockup after a reboot

? Addressed an issue that caused Windows to lockup when reading the EDID information from certain HDMI virtual display dongles

Component Versions: MERCURY & MERCURY-X TSW-XX60 HD-CONV-USB-200

HD-CONV-USB-250

Huddly IQ UC-SB-1

Firmware Firmware Firmware FPGA Firmware FPGA Firmware Firmware DFU

1.4394.00073.001 2.007.0057.001 33 9 40 73 1.03.24.001 1.001.0098.26 1.00.0000

Version History

Version 1.00.16.814

May 2020

Device Features Include

? Windows update release for MX kits ? supporting both Mercury and Mercury X with a common build.

? Windows Update build including all peripherals and Direct Connect updates. Direct connect adapter support

? BYOD scenario supported only for Microsoft Teams in this release. ? Support for HD-CONV-250

Fixed Issues

? Exported UC-Engine log files now include compressed MS log files ? Modified compresslogs console command to exclude MS log files from RLComressedLogs.zip ? Fix for SSL Renegotiation security issue CVE-2009-3555 ? Added Ctrl-Alt-Shift-S keyboard shortcut to take a screenshot

Device Behavior

? Includes: o MERCURY and Mercury X Firmware 1.4394.00073.001 o TSW-XX60 Firmware 2.007.0057.001 o HD-CONV-USB-200 Firmware 33 FPGA 9 o HD-CONV-USB-250 Firmware 40 FPGA 73 o Huddly IQ Firmware 1.03.24.001 o UC-SB-1 Firmware 1.001.0098.26, DFU 1.00.0000

? It is recommended that the UC-Engine and the HD-250 be connected to the same power source

? If customers connect USB and HDMI of Mercury X to the same laptop AND do BYOD call along with local presentation, removing the USB from the laptop would stop the content audio from the Mercury X speaker as well. Recovery is to perform a stop/start presentation or HDMI Remove and Reinsert.

? Connect HDMI and USB to the same laptop - If customers connect USB and HDMI of Mercury X to two different laptops, audio from HDMI source will not be heard from Mercury X. Only the audio from USB laptop will be present.

? All audio settings in the SRS V2 software must be set to a Microsoft certified audio device (e.g. Crestron Mercury)

? To change languages on the UC-ENGINE for MTR, follow the instructions under "Selecting a Language" in the link below

? UC-ENGINE "Sleep" setting should ALWAYS be set to "Never".

? Wake/Sleep behavior will work as follows (please note, the UC-ENGINE setting referenced here is the "Screen" setting, not "Sleep"):

Mercury Setting

Based On Occupancy

UC-ENGINE Screen Setting (found in Admin mode in Windows)

Any time value

Result

After the specified UC-ENGINE timeout with no active meeting, the device will go to sleep only if the Mercury is NOT detecting occupancy. When the device is already asleep, the Mercury transitioning from no occupancy to occupancy will wake the Mercury and the UC-ENGINE.

Based On Occupancy

Always On

Never Any time value

Always On Never

The UC-ENGINE will never go to sleep. The Mercury will never go to sleep.

After the specified UC-ENGINE timeout with no active meeting, the device will go to sleep (all screens off). When asleep, a touch on the Mercury is required to wake up.

The UC-ENGINE will never go to sleep. The Mercury will never go to sleep.

? Microsoft SRS V2 does not support HDMI presentation content audio pass through to remote participants.

? HDMI input audio volume coming from connected device speakers gets reset to 50% upon accepting or making a Skype or Teams call

? In Skype for Business and Teams (Default) mode, dial pad fails to dial the International Prefix upon Long Press of 0

Issues (Rare, 1 occurrence per 1000+ tests)

? If the camera connection is lost due to any movement of the cable. Make sure the cable is seated correctly; if not reseat it.

? UC Engines might experience failures on the first overnight reboot post update. Power cycle to recover.

? Certain 4K displays are incompatible with the Microsoft Teams rooms; It is recommended that the customer reach out to support to understand if any of their displays fall into this category.

? Camera will sometimes need to be manually enabled when joining a meeting. ? Meeting mode `Skype for Business Only' fails to receive an incoming call from a UC-ENGINE in

meeting mode `Skype for Business (default) and Teams'. ? SRS V2 fails to add a telephone user using the Dial pad ? Sometimes when connected UI is asleep, an incoming call will wake the unit but will not show the

incoming call notification on the touchscreen. Incoming ring tone can be heard in this state. ? Observed SRS V2 app freeze which requires a UC-ENGINE reboot ? Sometimes keyboard fails to popup while the user tries to enter the administrator password to go

into the Settings page ? When adding UC-ENGINE to an existing meeting, volume control from the UC-ENGINE UI may be lost ? When resetting the UC-ENGINE from the connected touchscreen UI, a reboot of the connected

touchscreen may be needed to restore UC-ENGINE connection

Version History

Version 1.00.16.800

March 2020

Device Features Include

? Image version of the 801G release for the factory to build systems with the latest released software.

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