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Standard IV: Support of the Student ExperienceStandard IV CriteriaNarrative of compliance with references to Document RoadmapClearly stated, ethical policies and processes to admit, retain, and facilitate the success of students whose interests, abilities, experiences, and goals provide a reasonable expectation for success and are compatible with institutional mission, including:accurate and comprehensive information regarding expenses, financial aid, scholarships, grants, loans, repayment, and refunds;BOT Policies4.1000 (Tuition and Fees) The purpose of this Board Policy is to authorize a tuition and fee structure in compliance with New Jersey Statutes 18A Chapter 3B (new) Higher Education Governance. The policy requires the President to propose a separate rates for in-county, out-of-county, out-of-state, and authorized other programs as part of the annual budget process, and to inform students and the general public in a timely fashion of this schedule.Requirements for refund of tuition and/or fees shall be provided by College regulations. Such regulations shall ensure that the College retains funds adequate to cover its direct and indirect costs for services rendered. Finally, the policy sets forth guiding principles for tuition differentiation. 4.1002 (Chargeback Eligibility) Board policy authorizes the College to offer chargeback to students whose local community or county-assisted college does not offer a particular program of study in order to complete the course work necessary to satisfy the requirements of the program of study even if any portion of the program is offered at the local college. Students who qualify for services through the Comprehensive Support Centers for Learning Disabled Students, New Jersey Centers for Collegiate Deaf Education, and College Resource Centers for Visually Impaired Students are also considered eligible for chargeback. Out-of-county students eligible for chargeback are charged the differential chargeback rates as recommended by the Council of County Colleges and determined by the State Treasurer. The policy also defines the documentation that Brookdale Community College will provide to the sending county college to certify the chargeback. 4.1004 (Grants and Loans for Student Aid) In compliance with federal, state and local law and related regulations and guidelines, this policy authorizes the College to pursue and administer grants and loans for eligible students. Private grants are processed through the Brookdale Community College Foundation and, to the extent feasible, in compliance with the grantor's terms and conditions. Awards are required to be applied to student accounts in a timely manner. Grants and loans are required to be audited by the College auditor, with copies of such audits provided to the Board of Trustees on an annual basis. 6.2000 (Financial Aid) HYPERLINK "" \t "_blank" policy authorizes the President to seek financial assistance funds from available sources, secure such funds, and implement a financial aid program which will maximize the opportunity for students to achieve their educational goals regardless of financial resources. Such sources of financial assistance may include grants, scholarships, loans, part-time employment both on and off the campus, and/or tuition waivers within budget limitations. With the exception of funds specifically earmarked or part-time students, priority consideration in the distribution of funds shall be given to full-time students. However, conviction for any criminal offense involving drugs results in loss of the student's eligibility for any financial aid. The President is directed to report to the Board of Trustees on the financial aid program once each summer. Regulations4.1002R (Refunds to Students through Veteran’s Administration) The purpose of this regulation is to comply with Federal law (Veterans’ Administration Regulations, Section 1776, C. 13, Chapter 36, Title 38, U.S. Code) which requires that the College maintain a separate refund regulation for veterans, eligible children, and wives and/or widows of deceased or disabled veterans. The regulation provides for the refund of the unused pro-rated portion of tuition and student activity fees and other applicable fees and charges in the event the eligible person fails to enter the course, withdraws, or the course is discontinued.4.1003R (Refunds of Tuition and Fees) regulation details the tuition refund schedules for all students who are totally withdrawing from the College or dropping one or more courses. Whenever a student or applicant believes that s/he is eligible to receive a refund outside of the normal refund schedule due to special circumstances, the student must submit a request for a refund form with rationale to the Registrar. For example, the regulation allows for full refund of tuition paid to students who officially withdraw from all classes due to a serious illness or medical condition, provided that the illness is certified in writing by a physician and the request is submitted to the Registrar prior to the last official day of the term during which the illness occurred. In addition, a full refund of tuition paid can be granted if a student enters US military service provided that a copy of enlistment papers is provided prior to the last day of classes of the term in which a student withdraws. While fees are not generally refunded unless the student qualifies for 100% refund, a full refund of tuition, laboratory fees, and student activity fees will be granted for courses cancelled by the College and students a refund of the application fee can be granted if the student can present documentation supporting her/his claim that the course which is now cancelled (or closed) was her/his sole reason for applying for admission.4.1005R (Annual Review of Laboratory Fees) HYPERLINK "" \t "_blank" As directed by Board Policy 4.1000, the purpose of this regulation is to articulate a clear process for the establishment of Laboratory Fees for certain courses. According to this regulation, Institute Deans recommend courses for which lab fees should be charged and the amount of the fee to the Vice President for Learning who makes recommendations to the President who then determines the courses and assesses the fees as indicated in Board Policy. The fees should be reviewed each year. This regulation also specifies what expenses cannot be offset by fees, when lab fees must be assessed, which office is responsible for collecting the fees, and the process for analyzing actual expenditures. 6.1505R (Student Indebtedness)HYPERLINK "" \t "_blank" the authority of Board Policy 6.2000, this regulation permits the College to take certain actions in order to avoid losing money or materials due the College. For example, tuition must be paid and Financial Aid promissory notes executed at or before the time of registration, or prior to the final date for payment of tuition and fees for those students who take advantage of early registration. Students who fail to pay their tuition or execute promissory notes are eliminated from the rosters of classes in which they are enrolled. This regulation also clarifies that students who owe the College money or property, as well as those that are in violation of any College policy or regulation, will be unable to register or access their transcripts until the debt is settled.6.2000R (Financial Aid Program) authorized by Board Policies 4.1004 and 6.2000, this regulation intends to maximize opportunities for students to achieve their educational goals regardless of financial resources and clarify the conditions under which financial aid can be awarded. The regulation details the responsible parties at the College, the need to to ensure that adequate funds are available for disbursement, that applicants demonstrate need for funding, and the conditions necessary for continuation of aid. 6.5000R (In-County Tuition Rate for Foreign Students) order to regulate the use of in-county tuition rates by foreign students, this regulation articulates the criteria for implementation of the Board Policy 6.5000 which grants residence tuition status to foreign nationals. For example, the student must possess a student visa, must satisfy all requirements of the U.S. Immigration and Naturalization Service, must be a regular (matriculated) full-time student, and must complete their program contract within four to six long terms and intervening short terms from initial enrollment. Net Price Calculator . The current Net Price Calculator provides students with the estimated cost of attendance including tuition, room and board, books, and other expenses including transportation. However, the estimate is based on the 2012-2013 academic year. Financial Aid . This website includes links to the FAFSA application, Webadvisor (to check status of application), Direct Loans, and electronic versions of all financial aid forms, as well as links to information about NJ STARS, Federal Work Study, scholarships, satisfactory academic progress, loan counseling, and information for veterans (this link needs to be fixed). Student Account Access to Financial Information (WebAdvisor) . This is the first link off of the main Financial Aid website, providing general information about eligibility, awarding, and refunds. NJSTARS . This is the link to the NJSTARS program, found on the Financial Aid website. Eligibility and restrictions are explained here and there is a link to the official State NJSTARS website. Loan Repayment . This is the link from the main Financial Aid website that explains how the student can learn more about their loans, when repayment can be expected to begin, and repayment options. SALT Money Management . This is a link from the main Financial Aid website. The College will be discontinuing this service and switching default management services in FY17. Foundation Office . This website provides general information about the Foundation Office, available scholarships (see link below), and opportunities to donate. . This is a link to available scholarships from the main Foundation Office website. Accounts Receivable . This website explains methods for paying tuition and fees, the cost of tuition by type of residency, general services fees, tuition for military personnel stationed in Monmouth County, and information about the 1098-T. On this page, links are provided to explain Monmouth County residency (), the tuition payment plan (), the refund policy schedule (), and tuition FAQs (). Payment Plan . This link from the main admissions/tuition and fees website provides a brief explanation of the payment plan and a link to our third party solution, Tuition Management Systems, at Student Services Generalists . This main page doesn't indicate information about financial aid assistance, though a link to services provided does mention financial aid (). The website of the Vice President for Student Success () provides links to EOF () and Cashier/Accounts Receivable (). EOF Office this link is listed under "Academics" then "VP for Student Success" or "Admissions and Aid." There is no identifying information. Students and families would have to have an idea of what EOF is. The EOF website contains a link to "Student Success Services," and one of the options is "Financial Literacy." The Financial Literacy page () contains links to a free online financial literacy course () and a article ( HYPERLINK "" \t "_blank" ). The Accounts Receivable link is very basic (). The description of service is very vague. Contact information of staff members is included, as well as information about the 1098-T. The cost of books can be found on the Scroll and Pen website () as well as through the course section information on Webadvisor. Student Handbook . The Handbook can be accessed from the College's website under the Academics menu button. Links in the Handbook explain financial aid and payment options. The Financial Aid section includes information about eligibility, as well as types of grants, work opportunities, and loans. The payment section includes information about tuition and fees, payment methods, payment plan, chargeback, and residency. College Catalog . This is the catalog page that explains financial aid eligibility, how to apply for financial aid, use of the Net Price Calculator to estimate cost of attendance, types of financial aid available, return to Title IV, loss of financial aid due to drug conviction, and financial aid available through EOF, ROTC, Service Members Opportunity College, tuition waivers (e.g., unemployment, volunteer first aid and firefighters, family members of victims of 9/11), Brookdale Foundation scholarships, and the tuition installment plan. Catalog, Consumer Information . The Consumer Information page of the catalog includes information about the availability of Institutional and Financial Aid, general college information, student financial assistance, student loan information, health and safety, and student outcomes. a process by which students who are not adequately prepared for the study at the level for which they have been admitted are identified, placed, and supported in attaining appropriate educational goals;College Regulation 5.0034R : Pre-Registration Testing/Basic Skills. This College Regulation identifies who will be tested (and who can be waived). The regulation specifies that counselors will help students plan course selections for each term until students have completed Foundational Studies requirements. The regulation identifies when students need to complete Foundational Studies coursework and specifies that students may not register for any course for which they have not met the pre or co-requisites. College Regulation 5.0028R: Academic Standing. This regulation specifies that once a student has attempted 11 credits, they must pass at least 50% of their Foundational Studies courses each semester to maintain satisfactory standing. This stipulation emphasizes the importance the College places on helping students become adequately prepared to meet their goals. College Regulation 5.0029R: Testing and Placement for Foundational Studies. This regulation recognizes that some students may be underprepared for college courses and states that all new degree-seeking students must take the Foundational Studies Placement Test or meet the criteria to be waived from testing and placement. The regulation specifies the schedule of required initial placement in Foundational Studies courses (e.g., Reading must be taken within the first 12 credits). Students who do not pass their required Foundational Studies courses are required to re-register for the course(s) in their next term. Basic Skills / Foundational Studies Committee – Permanent Governance Committee. This Committee advises, develops and recommends policies, procedures and regulations concerning Foundational Studies. This committee provides guidance for ongoing assessment of Foundational Studies and facilitates discussions regarding the mission, goals and objectives of Foundational Studies. In FY16, the Foundational Studies Committee was given three charges by the Governance Steering Committee: (1) Review and if necessary revise Regulation 5.0034R Basic Skills, (2) Review and if necessary revise 5.0029R Testing and Placement for Developmental Courses, and (3) Should factors besides Accuplacer Scores be considered for placement into courses? Make recommendations about multi-factor placement. Academic Affairs Council Charges 2016-2017.docx Testing Center / Web pages with Accuplacer / Foundational Skills Testing. webpage describes the Foundational Studies Placement Test (Accuplacer) in detail and provides sample questions and links to Accuplacer practice tests and a website. The site describes who needs to be evaluated, what students should bring to the test and how/when they can retest. As such, the site clearly states processes that facilitate the success of students. Pre-Registration Testing Web Page. web page identifies who needs to be tested and who can be waived from testing. The page notes the cut-off scores for receiving a partial or total waiver from placement testing. Students who wish to be waived from testing are directed to the One Stop Center for Student Success. This web page also explains that students will meet with an advisor to choose their courses. This particular page clearly illustrates that Brookdale has a process to identify, place and support students who are not adequately prepared to study at the level for which they have been admitted. Placement-Related Advising Resources for Students Web Page. This site contains several links to different types of support for students. Specifically, this page has links to resources about Accuplacer (e.g., Official Study App and practice tests), College-Level Math Test Preparation, Transfer Support, and Study and Test Taking learning strategies. ESL Testing Web Page. web page indicates who should take the ESL Placement test and provides step by step instructions for taking the test. This site also specifies where the test is offered. This page contains links to other helpful pages for potential ESL students, such as FAQs and ESL Tutoring and Resources. Foundational Studies Math Web Page: This website describes the Accuplacer placement tool and has links to Accuplacer Arithmetic and Algebra questions. The cut-scores and placement paths are described as well (e.g., an Algebra score above 76 allows the student to take college-level Math). The page describes the different options of delivery for Pre Algebra and Algebra. For example, Both Pre Algebra and Algebra have one or two-courses options, depending on the student’s placement score. Accelerated Learning Web Page. first link is a Brookdale Newsroom article describing the success of the pilot program and the “scaling up” of the Accelerated Learning Program (ALP). In this program, students enroll in both Foundational Studies Writing and college-level English 121 in the same term. The second link briefly describes ALP and provides the specific steps for how to register for ALP sections. Student Support in Math, Reading, Writing and More. Brookdale provides support for students at all levels through academic tutors, Math labs and Reading and Writing Centers. This link to the Math Lab page contains Math Lab hours, Guidelines for using the Math Lab, Contact Information for Math Lab Academic Tutors, and information on Learning Aids and Study Groups.The Reading Center page, is located at On this site, students can get an overview of the services provided by the Reading Lab, the lab’s location and hours of operation. The page contains a link to TutorTrac, which is how students can schedule an appointment with an Instructional Assistant.The Writing Center web page contains a brief description of the services provided by the Center and a link to TutorTrac. In addition, this page contains several useful links, such as Center location and hours, FAQs, and Writing resources for students.The Academic Tutoring web page has links to the Computer Science Lab, the Math Lab, the Reading and Writing Centers, STEM Peer Tutoring and the Tutoring Center in the Bankier Learning Commons.EOF College Preparatory Summer Institute Web Page This link describes a six-week mandatory college-prep course for EOF students. There are two variations of the course – an accelerated learning program for students who place into Foundational Studies courses and a web-based option that focuses on career development and financial literacy. College Readiness Now Article. The Brookdale newsroom article describes a grant-funded, statewide initiative to help high school students plan and develops college readiness skills. Juniors and seniors from area high schools participated in a 10-week foundational studies program in math, English and other disciplines. Students were then invited to an immersive college readiness camp on the Lincroft campus. Early Bird Program. Early Bird is an orientation and registration program designed to ensure high school students make a smooth transition to Brookdale. This website contains the steps that students need to take from Application through Early Bird Orientation. The page also has links to Accuplacer Testing, Important Dates for Early Bird, and what will happen at Early Bird sessions. Regular Assessment of the Early Bird program occurs through an Early Bird Survey. The results from the 2015 Early Bird Program Survey indicate that it provides an excellent first step toward helping students attain their educational goals. Specifically, most attendees felt welcomed at Early Bird, took their picture for their Student ID, met with an academic counselor and gained an understanding of their Foundational Studies test scores, how to register for the Fall semester and how to make an advising / counseling appointment.Data and Assessments Basic Skills Annual Profiles. Basic Skills Annual Profiles contain a wealth of information about new students who are evaluated for placement, students who need Foundational Studies, retest rates and success, Foundational Studies course completion rates, graduates who have come through Foundational Studies courses and retention tracking of entering cohorts based on Foundational Studies needs. The availability of more than 20 years of profile data makes it possible to identify trends or areas of consistency (or inconsistency) in the evaluation, placement and success of students in Foundational Studies. Section 1 of the Profiles (Percentage of New Students Evaluated for Placement) reveals that approximately 94% of all new full-time students are evaluated for placement. This demonstrates Brookdale’s effectiveness in identifying students who are not properly prepared for placement. Mission Based Indicators: Some of the Mission Based Indicators provide indirect evidence that students are being placed and supported appropriately - Successful Completion of Basic Skills and Gateway Courses and Basic Skills Progression Rates, in particular. Each indicator presents 5 years of data and illustrates performance in a dashboard format to reflect whether the indicator meets the benchmark. Student Success and Course Repetition in Foundational Studies Courses & 10 high-Enrolled College Level Courses These data tables display the success rates when students take a course for the first, second, third and fourth time. Success and completion rates generally decline with multiple attempts. This might indicate that students were placed inappropriately or do not have the support they need (from the College or elsewhere) to succeed upon repeated attempts. The College Governance Academic Standards Committee was recently charged with looking into course repetition and determining how many times a student could repeat a munity College Survey of Student Engagement (CCSSE). The CCSSE is a well-established tool that helps institutions focus on good educational practice and identify areas in which they can improve programs and services for students. Administered during the spring to mostly returning students, CCSSE asks about institutional practices and student behaviors that are highly correlated with student learning and retention. Brookdale has administered CCSSE in Spring 2010, 2013, and 2016. CCSSE has five Benchmarks: Active and Collaborative Learning, Student Effort, Academic Challenge, Student-Faculty Interaction and Support for Learners. The Fall 2016 administration revealed that Brookdale scored below the national cohort on all five Benchmark scales, with the lowest score occurring on Support for Learners. The Support for Learners Benchmark is comprised of 7 distinct items. On two of these, “Providing the support you need to help you succeed at this college” and “Providing the financial support you need to afford your education,” Brookdale scored significantly lower than the national cohort (p<.01). Survey of Entering Student Engagement (SENSE). The SENSE helps community colleges discover why some entering students persist and succeed and others do not. This survey asks students to reflect on their experiences “from the time of your decision to attend this college through the end of the first three weeks of your first semester.” Brookdale first administered SENSE in Fall 2013 and is currently administering it to Fall 2016 students. SENSE has six Benchmarks: Early Connections, High Expectations and Aspirations, Clear Academic Plan and Pathway, Effective Track to College Readiness, Engaged Learning, and Academic and Social Support Network. The Fall 2013 administration of SENSE indicated that Brookdale scored substantially higher than both the national and NJ cohorts on the “Effective Track to College Readiness” benchmark, which consists of 6 items. Three items relate to improving study and learning skills, strategies to improve test-taking, and understanding academic strength and weaknesses. The other three items pertained to placement testing and registering for those courses indicated by the placement test. Brookdale students were more likely than comparison cohort students to respond “Yes” to “Before I could register for classes, I was required to take a placement test to assess my skills in reading, writing, and/or math,” “I took a placement test,” and “This college required me to enroll in classes indicated by my placement test scores during my first semester.” Brookdale also obtained a higher benchmark mean on the “Academic and Social Support Network” scale in comparison to the NJ comparison cohort. Brookdale scored higher than the NJ cohort on all 7 items within this benchmark scale, and on one item, “All instructors clearly explained academic and student support services available at this college,” the mean difference was statistically significant (Effect size of -0.25, p<.01). Brookdale fell below the national cohort benchmarks on the “Early Connections” and “Clear Academic Plan and Pathway” scales. The Early Connections scale is comprised of 5 items; Brookdale scored below the national cohort on 4 items with the largest gap occurring on the item, “A college staff member helped me determine whether I qualified for financial assistance.” Additionally, only 15.3% of Brookdale entering students responded “Yes” to the item, “Was a specific person assigned to you so you could see him/her each time you needed information or assistance?” compared to 26.1% in the National comparison cohort. The “Clear Academic Plan and Pathway” benchmark is comprised of 5 items. The average scale scores for Brookdale students fell below the national cohort means on all five items. On one item, “I was able to meet with an academic advisor at times convenient to me,” the mean difference was statistically significant (Effect size of -0.21, p<.01). Noel-Levitz Student Satisfaction Inventory (SSI). htts://brookdalecc.edu/pie/bccais/student-satisfaction-surveys/ Brookdale has administered the SSI 10 times since 1996 and anticipates an 11th administration during FY17. The survey consists of 113 items, 10 of which are generated by the College. Click here for copy of survey. For items 1-86, students are asked how important the item is to them (e.g., Tutoring services are readily available) and how satisfied they are with the item. There are 12 summary scales. Several of the individual items and summary scales (e.g., Academic Services; Service Excellence, Student Centeredness) are relevant to gauging the effectiveness with which Brookdale supports students in attaining their educational goals. The data from the November 2014 administration of the SSI revealed that Brookdale student satisfaction means were significantly lower than the national sample of community college students on all 12 summary scales (all comparisons significant at the .001 level; see data). Correspondingly, Brookdale item satisfaction means were lower than the comparison group on 74 of 76 possible comparison items (most differences were statistically significant at the .001 level; see data). The biggest satisfaction gaps (between Brookdale and National sample) occurred on items pertaining to parking / safety (e.g., "The amount of student parking space on campus is adequate") and academic advising (e.g., "My academic advisor is concerned about my success as an individual"). National Community College Benchmark Project (NCCBP). The National Higher Education Benchmarking Institute at Johnson County Community College coordinates the collection of data from institutions nation-wide to create more than 150 benchmarks. These range from persistence rates to distance learning outcomes, from student engagement to institutional effectiveness measures. Brookdale participated for the first time in Spring/Summer 2016 and the reports with peer benchmarks are now available (on the NCCBP website for members only). Included among the many benchmarks are the average scores on the Noel-Levitz and CCSSE Benchmarks and Summary Scales.Out of approximately 100 comparisons schools who reported SSI and CCSSE Benchmark scores, Brookdale’s Student Satisfaction Scale scores rank below the 10th percentile for all 12 scales. As an example, Brookdale’s average satisfaction score on the Academic Services Scale is 5.29 out of 7.0. This places us in the 6th percentile out of NCCBP members. Brookdale’s NCCBP ranks are much better for our five CCSSE Benchmarks: Academic & Collaborative Learning (30th percentile); Student Effort (76th percentile); Academic Challenge (61st percentile); Student-Faculty Interaction (66th percentile); Support for Learners (65th percentile).orientation, advisement, and counseling programs to enhance retention and guide students throughout their educational experience; The College orients students through several programs. Between April and the end of June each year, groups of high school seniors are brought to the College to experience our Early Bird Orientation and Registration program. Early Bird is designed to ensure that graduating high school students make a smooth transition into Brookdale. Our Recruitment Services Office works closely with local high schools to make information, applications, and early placement testing available to students. During the program, students are oriented regarding programs and services available, as well as the rules, regulations, practices, and procedures that students need to know for their first semester. Students are grouped together by Academic Institute and academically advised in these groups. Those who participate in the program are guaranteed to get the required program courses they need for their first Fall semester and they receive their College IDs so that they are official Brookdale students when they leave the program. In the Spring of 2016, just over 1700 students participated in Early Bird, a 9% increase over the previous year. By far, this is our largest single recruitment, orientation, advising, and registration event. Recent high school graduates who do not participate in Early Bird register for group advising through our Jump Start program. Jump Start students are educated in how to use the Student Planning module for advising and registration purposes and they also receive their photo IDs, just like students who go through the Early Bird program. However, these new students are invited to one of several College Orientation days just prior to the beginning of the Fall semester. In the summer of 2016, more than 800 students registered through Jump Start, more than twice the number over the previous year.New students who are registered at our Branch Campus in Freehold or one of our regional Higher Education Centers in Hazlet, Long Branch, Neptune, or Wall are invited to attend New Student and Family nights where they can meet the staff and faculty, become acclimated to the location, and learn about programs and services available at those locations. FYE () is a comprehensive program that involves almost every single department at Brookdale. The purposes are to help students make the transition from high school to college; develop a sense of identity and future career path with Counseling & Advising; connect students with other students, faculty, and staff who share common educational goals and career interests; expand their horizons and enrich their college experience through lectures, concerts, plays, gallery talks and trips; learn the value of "giving back" with other students through events like Campus Clean-Up, Brookdale’s Day of Service, and projects with community partners like Habitat for Humanity, Clean Ocean Action and Holiday Express; and encourage them to join student clubs and meet new people with common interests. In the First Year Seminar (HUDV 107), students learn to identify and practice skills and behaviors that can foster success in college and work. Students explore their personal values and academic goals through individual projects, class exercises, and group interaction. This course is highly recommended for all first-time, full-time students in all program. This course should be taken in the student’s first semester at Brookdale. This class acts as an extended orientation and a support network for first year students. Those who participate are advised and registered together for the next semester prior to the end of the course. Re-organization of Advising and Counseling services began In July 2015 in order to provide a more understandable division of labor between the two positions. Academic Advisors were defined as the administrative professionals who approve courses and academic programs; provide information about credit programs; teach students how to use self-service tools (e.g., Degree Audit, Student Planning, and NJTransfer); monitor students’ progress toward completion of academic plans; conduct group advising sessions; and participate in mandatory orientations, First Year Seminar (HUDV 107) and First-Year Experience (FYE) programs. Except when serving specially identified segments of the student population (e.g., students with disabilities, athletes), academic advising services occur on a walk-in basis only, designed to reduce students’ dissatisfaction with needing to wait two or more weeks for an advising appointment. Counselors, on the other hand, were defined as faculty who are expected to hold certifications and licensure to provide professional counseling services. The Counselors teach HUDV classes, run prescribed FYE workshops, conduct interventions for students who are on probation and those who have received monitoring alerts, serve on the Behavioral Review Team, and meet individually with students to help them select a career, adjust to college life, prepare for careers or residential colleges after Brookdale, discuss difficulties they might be experiencing inside or outside of school, and respond to crisis situations. Workshops are delivered on topics related to depression, suicide, test anxiety, time management, addictions, and relationship issues. The Counselors conduct educational planning, a holistic form of academic counseling, taking into considering career and personality assessments, past academic performance, life experiences, and future goals to develop a comprehensive academic plan. Counselors still approve courses as part of this academic plan and they assist with advising during peak registration periods. Counseling services are delivered primarily by appointment except in the event of crisis and when the need to help with walk-in advising during peak registration periods. In the final phase of their reorganization, the Counselors were assigned to three departments effective on July 1, 2016. Two Counselors now report to the Director of EOF. In fact, the EOF grant expects the Counselors to be dedicated to this program. The vast majority of the salaries are paid by the grant, yet the EOF Counselors were previously put in a difficult position in which they could not dedicate their time to program responsibilities. Similarly, four Counselors were assigned to the Director of Enrollment Management to concentrate on academic counseling and educational planning functions. Finally, two Counselors report to the Director of Student Services in order to concentrate on crisis interventions, short-term personal counseling, intervention development, and student development workshop development. All Counselors are expected to perform their common functions when necessary, but this structure allows them to focus their energy, attention, and time within their specialty areas. A newly created position, Director of Student Engagement, was hired in March, 2016 in order to enhance student orientation, engagement, retention and completion. The Director is responsible for developing, coordinating, assessing, and revising required orientations, One Card operations, FYE and Second Year Experience (2YE) programs, and commencement activities. In Spring 2016, the Vice President for Student Success appointed Institute-based Student Success Teams. Each team consists of one representatives from Recruitment, Advising, Counseling, Career and Leadership Development, and Student Life and Activities. The purpose of the team is to meet with faculty/deans from each Institute in order to facilitate open dialogue between student services and academic affairs, enhance awareness of new academic programs and transfer issues, develop Institute-based interventions and student programs, develop promotional materials, troubleshoot problems, and serve as liaison to each respective department. Enhancing retention is one of the overarching goals of the Student Success Teams. processes designed to enhance the successful achievement of students’ educational goals including certificate and degree completion, transfer to other institutions, and post-completion placement.2. Policies and procedures regarding evaluation and acceptance of transfer credits, and credits awarded through experiential learning, prior non-academic learning, competency-based assessment, and other alternative learning approaches.Regulations5.0014R (Credit by Assessment) (Cooperative Education Program) (Transfer Credit) (Eligibility for Graduation) Resources website: . Brookdale has an officer of Articulation and Transfer Resources. Website regarding transferring credits into Brookdale: Website explaining credit by exam options (CLEP, AP, DSST): Advisement website: According to the above website, "Brookdale accepts credits from military training, area police academies, and several other nontraditional transfer options. However, credits from vocational, technical, and other schools which are not regionally accredited are typically not accepted, though they can be reviewed on a case-by-case basis." In these cases, potential credit equivalencies are reviewed by the academic department. Catalog statement on military personnel and their dependents: "All military members and their dependents are eligible for the SOCAD and SOCNAV programs." Catalog statement on Admissions and Registration, Transfer Students: Transfer Students: "Degree students transferring to Brookdale after gaining credits elsewhere are required to submit official transcripts from their other colleges or post-secondary schools. Non-remedial credits with grades of “C” (2.0) or above may be accepted toward Brookdale degrees, if applicable to the chosen program. In some instances, trade and technical schools and Armed Forces classes are accepted for Brookdale credit. Transcripts must be official and students wishing to have previous credits evaluated toward Brookdale degrees are responsible for having transcripts sent to the Office of Recruitment Services and informing their Counselor or Advisor that they would like their transcripts evaluated. Transfer credit will not be posted to the official college transcript until the student has successfully completed their current semester at Brookdale. For additional information go to the Transfer To Brookdale () page on the Recruitment Services website ()." Credit by Examination (CLEP and Dantes): "Testing Services offers CLEP and DSST assessments, which are credit-by-examination programs for students who have gained knowledge elsewhere - in school, on the job, in the military, through independent study, or through other learning experiences. Credit-by-examination testing may allow students to bypass subjects in which they already have college-level knowledge. The CLEP and DSST tests are given exclusively on computers, consisting of a variety of general education and subject examinations. Students may choose any one or a combination of tests, and if passed, students will receive credit at Brookdale. Please check the Testing Center () website for cut off scores and course equivalences. CLEP and DSST credits are accepted at over 2,000 colleges and universities throughout the country. Stop by the Office of Testing Services or consult with a counselor for additional information." Catalog explanation about Graduation Requirements: Explains 50% of degree rule, last 15 credits rule, SOCAD and SOCNAV programs. NOTE: Page needs to be updated. Technical Education AAS Program: Technical Studies, Business Management AAS Program: Need to include info about the Prior Learning Assessment MOU that we have with Thomas Edison State University. Program called NJ PLAN. MOU signed by Frank Rother in Summer 2015. 3. Policies and procedures for the safe and secure maintenance and appropriate release of student information and records.Regulations2.0011R (Confidentiality of Data Records) purpose of this regulation is to ensure that all data collected and retained by the Information Technology Department is classified as confidential material.2.0014R (Confidentiality of Library Circulation Records) purpose of this regulation is to protect the confidentiality of library circulation records. These and associated records which identify the names of Library users with specific materials are confidential in nature and are not to be made available to individuals or any agency except by authorized orders or subpoenas.2.3000R (Records Storage, Retention, and Disposal) purpose of this regulation is to establish standards, schedules and procedures governing the storage and disposal of records that insure compliance with applicable State, Federal and local laws, follow sound business practices, and serve the best interests of the College with an eye towards efficiency. 2.9000R (Computer Resources, Network & Facilities Use) purpose of this regulation is to establish appropriate conduct for all users and promote acceptable usage of College computer resources, networks and facilities. It discusses authorized and unauthorized uses, as well as penalties, in addition to discussing issues such as user privacy, intellectual property and copyright concerns and email policy.6.1504R (Release of Academic and Demographic Data About Students) purpose of this regulation is to guide the college in maintaining a comprehensive process that will protect the confidentiality of students’ educational records. Based on FERPA(Family Educational Privacy Rights Act of 1974), the regulation defines what educational records are, discusses students' access to them and how they can challenge information contained within them, what information can be released and to whom it can be released to, and also how students can wave their rights to accessing confidential materials in their records.4. If offered, athletic, student life, and other extracurricular activities that are regulated by the same academic, fiscal, and administrative principles and procedures that govern all other programs.Athletics: Fall Sports: Cross Country, Men's & Women's Soccer, Women's Tennis, and Women's Volleyball. Winter Sports: Men's & Women's Basketball and Cheerleading Spring Sports: Baseball, Men's Lacrosse, Softball, and Men's TennisThe Brookdale Intercollegiate Athletic Program was established with the founding of the College, and teams began play in 1970. Brookdale competes as a Division III team in all sports (mentioned above). Brookdale is a member of the Region XIX, which includes New Jersey, Delaware, and Eastern Pennsylvania. Each college, which is part of this Region, determine the sports that they will offer to students. Brookdale Athletics follows the NJCAA rules and regulations for student athletes. Students can get involved with athletics at Brookdale by participating in sport team try-outs or being recruited by a Brookdale team coach. Students are eligible to participate in athletic teams if they maintain a 2.0 GPA and successfully pass 12 credits per semester enrolled at Brookdale. Students must also be matriculated into an Associate degree program and pass a physical exam. Brookdale Community College does not offer athletic scholarships to students (Information garnered through in-person interview with the Director of Athletics, the NJCAA Manual, and the Brookdale Coaches Policy Manual). Students are also able to participate in intramural sports, where students can decide upon the sport and group of students invited to play. Intramural sports are non-competitive sports that allow students to participate in physical activity. Board Policy 6.9000 (Athletic Policy) The Athletic Department at Brookdale Community College follows the above college regulation, which was established to provide operating guidelines and a framework for the operation of athletic teams. This regulation provides information for the operation of the athletic program as well as limited information on student eligibility. The Athletic Department at Brookdale Community College also follows additional regulations and standards as developed by the NJCAA.Career & Leadership Development:Career & Leadership Development offers a variety of programs and services to complement a student's academic study, development as a leader, and to assist student's in reaching their career goals. Internships/Externships, service-learning/community service, on campus employment, field experience, and resume writing/interview skills/leadership development workshops are offered to currently enrolled students. Alumni are able to participate in utilizing our job/internship database, as well as resume writing/interview skill workshops, and one-on-one resume assistance. All services are available to students for free, there is never a charge for students to utilize services or attend Career & Leadership Development events.Board Policy 5.1009 (Cooperative Education Policy) above regulation provides guidance on the implementation of cooperative education and experiential learning programs (Including credit and non-credit internships/externships and field experience) at Brookdale Community College. Board Policy 6.2001 (Student Employment and Student Pay Rate Policies) above regulations provide guidance on the implementation of the student employment program at Brookdale Community College, currently managed by Career & Leadership Development as well as the Financial Aid and Payroll Departments. International Education Center: Our mission is to foster a learning community in which students, faculty, staff, and community members develop global literacy and cultivate cultural awareness and empathy. Our program offerings include services for international students, study-abroad programs for current Brookdale students, curriculum resources and professional development opportunities for faculty and staff, and multicultural campus events. Over 100 international students with F-1 student visas, representing 45 countries around the world. Several options for study abroad (short term and semester long). Board Policy 6.5000 (Tuition Rate for Foreign Students) above regulation states that International/Foreign students who attend Brookdale Community College are charged the in-county tuition rates if they meet specific criteria, which is identified in this regulation. Student Life & Activities: The office of Student Life & Activities is dedicated to enhancing the college experience through a comprehensive campus life program. We are an integral part of Brookdale Community College, working to complement the college’s mission through student centered programs and services. We encourage students to create and take responsibility for their campus community. Over 50 clubs and organizations for students to become part of. * Students can simply attend meetings to join clubs. Students can start a new club with ten signatures, approval from SLA, and a written constitution for the club's mission and goals. Board Policy 6.4000 (Student Activities) Life & Activities at Brookdale Community College follows the above college regulation for all student activities which are planned for students at the college. This regulation provides additional information and guidelines for the development and implementation of student activities.Board Policy 4.1001 (ASBCC Fund) Life & Activities at Brookdale Community College follows the above regulation to determine the purpose and utility of the student activities fee charged to our students as part of their tuition and fee payments to the college. Student Engagement:Part of Brookdale’s Division of Student Success, the Department of Student Engagement is responsible for the formation, delivery, and continuous improvement of programs that support students achieving their goals. We advocate for improving the student experience across all Brookdale locations; working from your first day on campus through commencement; to develop activities and positive interventions throughout your academic career. New Student Orientation Brookdale One Card First Year Experience and Passport program Graduation EOF Program: The mission of the Educational Opportunity Fund program at Brookdale Community College is to recruit, enroll, and promote the college readiness and success of low-income first generation students, representative of the demographic diversity of Monmouth County, and determined to be under-prepared for college study.The program, in partnership with the institution, is to provide a comprehensive array of student support services designed to foster student learning and development and minimize the financial burden of college attendance. One program, the Rising Leaders Academy, is focused on leadership skill development as well as community service initiatives. *HEC/Branch Campus Generalists: Generalists provide extracurricular programming in conjunction with Student Life & Activities, Career & Leadership Development, EOF, Student Engagement, and other departments mentioned above. At the Freehold Branch Campus, there is a student club for students to join and/or attend club meetings (FUN Club). Also, Student Life & Activities makes every effort to provide programming at all of the Higher Education Centers/Branch campus each semester. Career & Leadership Development, International Education Center, Student Engagement, and the EOF program provide workshops at each of the HEC/Branch Campus locations each semester for students to attend. Athletic teams are only available to join on the Lincroft campus, however intramural sports are open to students at any campus location.*Although not considered a program, this is mentioned to provide supplemental information regarding the activities made available to students at the Higher Education Centers and Branch Campus. 5. If applicable, adequate and appropriate institutional review and approval of student support services, designed, delivered, or assessed by third- party providers.The institutional review and approval of student services designed, delivered, or assessed by third-party providers is governed by the same College Regulations and Policies established for all purchases. While the Purchasing Department requires written quotations from at least three sources for purchases in excess of $5,000, some departments choose to review multiple product/companies to ensure their selection is the best fit, even if the product of interest is below $5,000. Other ways in which products are vetted include demonstrations (some viewed by multiple college constituencies), group/committee reviews, reference checking, and conversations with technology experts to ensure that products can integrate properly with the college’s existing technology.The Purchasing Department shall have administrative responsibility as contracting agent for purchasing equipment, materials, supplies, and services not exceeding $17,500; provided, however, that no contract in excess of $17,500 may be awarded by the Purchasing Department without prior approval of the Executive Committee or another committee of the Board, as designated by the Chairman, or a single member of the Board designated by said committee.The Purchasing Department requires written quotations from at least three sources for the purchase of any item(s) having an estimated net price in excess of $5,000 but under $17,500. If the estimated net price is less than $5,000, verbal quotations may be requested or the purchase may be made through pre-qualified vendor agreements with local suppliers from quotations or bids used to develop annual maintenance and supply contracts.All contracts under $17,500 may be awarded by the Purchasing Department directly.All purchases during a fiscal year shall be aggregated for purposes of calculating thresholds. If the aggregated purchases in a fiscal year would subject the goods or services to a particular threshold, the procedure applicable to that threshold shall be applied in the following year and subsequently until the amount of the contract in a fiscal year drops to a lower threshold amount, in which case the lower threshold procedure shall be applied in the following year. The Purchasing and Finance Departments shall assist departments in determining aggregate amounts. Purchases of a particular kind or with a particular vendor shall not be divided into smaller units for the purpose of avoiding thresholds applicable to higher amounts.All contracts in excess of $17,500 are subject to the New Jersey “Pay-to-Play” statute, N.J.S.A. 19:44A-20.4 et. seq. (P.L. 2005 c. 271) and related statutes, to the extent applicable. All contracts over the $17,500 threshold shall be procured in a fair and open manner as defined in said statutes, except in extraordinary circumstances.All contracts in excess of $17,500 are subject to approval by the Board of Trustees.All procurements in excess of $17,500 shall require formal public bidding unless exempted by N.J.S.A. 18A: 64A-25.5 or other applicable law. Procurements that are exempted by law from public bidding but exceed the bid threshold, will normally be conducted by requests for proposals (RFP) or similar appropriate competitive process. The rules applicable to such procurements shall be as stated in the request for proposals and shall be designed so as to maximize competition and transparency in the procurement process.Sealed bids, RFPs, and special quotations will be solicited for any item, group of items or other services that exceed $35,000 in accordance with the provisions of the College policy and in accordance with the provisions of the “County College Contracts Law” 18A:64A-25.1 et. seq.; however, College policy requires a formal process for purchases exceeding $17,500.College Regulation 4.000R “Delegation of Authority for Business and Finance”, states that while the President, as the Chief Executive Officer of the College, ensures the proper conduct of all business functions, the individual designated to supervise these functions is the Vice President for Business and Finance, who serves as the Chief Financial Officer. The functions of the college which fall under the purview of the CFO, includes General Purchasing. Procedures, standards, and guidelines have been developed to assist in the execution of these functions. College Policy 4.3000 “Expenditures & Payment of College Fund” outlines the guidelines for the expenditure of College fund. The Finance Committee of the Board of Trustees annually reviews threshold amounts, and while college regulations prescribe signers and approval amounts, amounts above threshold require two signatures, one of which is manual. Regulation 2.0004R “Action by the Board of Trustees” contains a list of exercises of the general powers of the Board of Trustees that require resolution. This list includes entering into contracts and agreements. According to College Regulation 1.3034 “Delegation of Signature Authority”, “individuals do not have the authority to enter into negotiations or approve or sign contracts with external entities that bind the college in any way”. There are several exceptions to this rule, including situations where a Board Bylaw or Board policy permits authority, the BOT sets a resolution to authorize, authority is designated by the President, EVP, VP or Dean, Signature Authority is granted by the President, and/or a purchase is made in following Brookdale’s Contracts Policy and the Reporting and Purchasing Thresholds procedure. In addition, this policy also states that while the President can designate employees (specific to a function and/or position, not an individual) to sign certain documents in their absence, standard consultations, reviews and approvals must occur prior to signing. This designee may not authorize an agreement that may benefit him or her personally, or in which they have a significant personal interest. Violations of this procedure are subject to disciplinary actions up to and including termination and/or criminal prosecution. Policy 4.2000 “Public Contracts” was put in place to ensure that the college adheres to legal requirements in the award of public contracts. Additionally, The General Public Contracts Policy of the College must adhere to the Code of Ethics of the New Jersey County College Purchasing Administration and the Code of Ethics for the Brookdale Community College Board of Trustees. This policy states that all contracts “shall be subject to bidding consistent with statutes issued by the State of New Jersey.” For those contracts exempt from bidding, a “Request for Proposals” or “Fair and Open” process is used according to established College regulations. College regulations have also established procedures in the event that two or more vendors submit identical low prices. Additionally, college regulation outlines procedures for providing quotations. The purchasing process is outlined in Policy 4.8000 “Contracts”. This policy states that “All College departments shall plan and conduct their activities so as to make purchases of goods and services in accordance with this policy.” Included in the list of purchase types governed by this policy is “Contracted Services of all Types” and “Professional and Consulting Services”. It names the Purchasing Department as the only department authorized to make and/or negotiate purchases on behalf of the College, and indicates that the college is not obligated to pay for any purchases made which do not adhere to this policy. In the event that the College is required to pay for a purchase made outside these parameters, disciplinary action may be taken against the responsible employee which can include a mandate of reimbursement to the College.6. Periodic assessment of the effectiveness of programs supporting the student experience.Regulations2.0024R (Evaluation of College Services) list of all programs in Student Services and how they assess the effectiveness of said programs. Samples In Documents Student Satisfaction Inventory (SSI) htts://brookdalecc.edu/pie/bccais/student-satisfaction-surveys/The purpose of this assessment is to see what items are of importance to students and how satisfied they ae with those items at Brookdale. Brookdale has administered the SSI 10 times since 1996 and anticipates an 11th administration during FY17. The survey consists of 113 items, 10 of which are generated by the College. Click here for copy of survey. There are 12 summary scales. The data from the November 2014 administration of the SSI revealed that Brookdale student satisfaction means were significantly lower than the national sample of community college students on all 12 summary scales (all comparisons significant at the .001 level; see data). Community College Survey on Student Engagement (CCSE) This survey is used to compare student engagement at Brookdale to other colleges. The CCSSE is a well-established tool that helps institutions focus on good educational practice and identify areas in which they can improve programs and services for students. Administered during the spring to mostly returning students, CCSSE asks about institutional practices and student behaviors that are highly correlated with student learning and retention. Brookdale has administered CCSSE in Spring 2010, 2013, and 2016. CCSSE has five Benchmarks: Active and Collaborative Learning, Student Effort, Academic Challenge, Student-Faculty Interaction and Support for Learners. The Fall 2016 administration revealed that Brookdale scored below the national cohort on all five Benchmark scales, with the lowest score occurring on Support for Learners. Survey of Entering Student Engagement (SENSE) The SENSE helps community colleges discover why some entering students persist and succeed and others do not. This survey asks students to reflect on their experiences “from the time of your decision to attend this college through the end of the first three weeks of your first semester.” Brookdale first administered SENSE in Fall 2013 and is currently administering it to Fall 2016 students. SENSE has six Benchmarks: Early Connections, High Expectations and Aspirations, Clear Academic Plan and Pathway, Effective Track to College Readiness, Engaged Learning, and Academic and Social Support Network. The Fall 2013 administration of SENSE indicated that Brookdale scored substantially higher than both the national and NJ cohorts on the “Effective Track to College Readiness” benchmark, which consists of 6 items. Brookdale scored higher than the NJ cohort on all 7 items within this benchmark scale.Library Service Survey This survey is done once a semester in Fall and Spring for the Help Desk, Circulation Desk and Information Desk. Early Bird assessment Completed by students after they have attend an Early Bird session. Registration Survey Registration bases their information on the Student Experience Survey and bases the rest of their information on daily data (enrollment reports and drop for non –payment). Testing Center Services Survey Student Success Center Survey International Education Center SurveysInternational Education Center Survey 2014 International Student Survey 2014 Study Abroad Student Survey 2014 International Education Center Department Plan 2014 International Education Center Department Plan 2015 International Education site visits Other Surveys Counselor Surveys HUDV SORs To assess satisfaction of students with course materials and instruction. Annual assessments for Career and Leadership Development Career & Leadership Development Disney visit Career & Leadership Development employer follow up evaluation Career & Leadership Development recent graduate survey Career & Leadership Development event surveys Student Life & Activities program assessmentsStudent Life & Activities assessment of club charter compliance Student Success Center workshop surveys Ambassador SALI Training Assessment Student Life and Activities evaluations are used for programs and Student Ambassadors. Some may look similar but have different questions depending on the event being evaluated. Academic program reviews: Questions on student services Others??? EOF bridge and workshop eval? Recommendation PIE coordinate surveys. PIE = repository for all survey data ................
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