List of Services

List of Services

Renew Training License Add Training Activity

New Training License Cancel Training License

Change of Academic Director Remove Training Activity

Issue NOC to Deliver National Qualification

Change of Owner / Partner

Change Training Center Name

Change Training Center Location

Advertisement Approval

Approval for TP to Conduct Training in a Hotel

Appointing Trainer / Lecturer

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Service Card

Service Code Service Name

ACTVET-LIC-NL-01 New Training License

Service Description

This service is designed to allow a Customer to Obtain New Training License after it meets all the requirements.

Service Category Customer Category Communication Channel Duration

Main Individual Smart Service 14 Working Days

Sub Business Face to Face

Email

Required Documents

Business Plan, Partnership Contract (if applicable), Lease Contract or Title Deed, Trade License / Initial Approval, Registered Logo attested by the Ministry of Economy, Course Completion Certificate for the Training Center, List of Training Courses Details. Owner and Academic Director Requirements: Identification Document Application with a Scanned Photo, Colored copy of full family book, Passport with unified number, Visa for Non-Local, Emirates ID, Attested Qualification(s), Valid Certificate of Good Conduct, CV, Experience Certificate(s) (3 years for Academic Director), Employment Contract or Salary Certificate (for Academic Director)

Fees

Connection Service

Service Condition Major Output from the Service Service Performance Indicators

5500 AED (The payment through online system of DED / ACTVET or pay cash in the ACTVET office)

Connected

None Connected

Completing all the criteria according to Regulation for licensing training centers in the Emirate of Abu Dhabi No. (152) for the year 2015

Valid ACTVET Training License

Performance Indicators

Percentage of Services delivered on time Percentage of Customer Satisfaction

Target 80% 75%

Calculation

Service delivered on time/ Total number of Services*100 The percentage of positive replies / Total number of all replies

Frequency of Measurement Monthly Monthly

Measurement Unit

%

%

Service Card? New Training License

Main Page

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Service Card

Service Code

ACTVET-REG-NRTP-01

Service Name

Issue NOC to Deliver National Qualification

Service Description

This service is designed to allow a licensed training provider to receive an NOC to Deliver National Qualification after it meets all the requirements.

Service Category

Main

Customer Category

Individual

Communication Channel Face to Face

Sub Business Email

Duration

17 Working Days

Required Documents

Initial registration application with the National Qualification Authority (NQA), all documents mentioned in the initial assessment list and all documents required as per NQA standards to be submitted before the final inspection day.

Fees

Connection Service

Service Condition

Major Output from the Service Service Performance Indicators

5000 AED (The payment through online system of ACTVET or pay cash in the ACTVET office)

Connected

None Connected

Valid trade license and training license from relevant government authority based on location of operation or establishment decree for public institution

Issue NOC to deliver National Qualification

Performance Indicators

Target

Calculation

Frequency of Measurement

Measurement Unit

Percentage of Services delivered on time

80%

Service delivered on time/ Total number of Services*100

Monthly

%

Percentage of Customer Satisfaction

75%

The percentage of positive replies / Total number of all replies

Monthly

%

Service Card ? Issue NOC to Deliver National Qualification

* The training license must be issued from ACTVET if they are operating in Abu Dhabi and from the Ministry of Education in case the business is located in the North Emirates

Main Page

3

Service Card

Service Code Service Name

ACTVET-LIC-RL-002 Renew Training License

Service Description

This main service is designed to allow a Customer to Renew Training License after it meets all the requirements.

Service Category Customer Category Communication Channel Duration

Main Individual Smart Service 8 Working Days

Sub Business Face to Face

Email

Required Documents

Certificate of Good Conduct for Owner/Partner, Academic Director and Trainers, List of Staff issued by the Ministry of Labor, Registered Logo attested by the Ministry of Economy.

Fees

Connection Service

Service Condition Major Output from the Service Service Performance Indicators

One Activity - 3000 AED, Two Activities - 4000 AED, more than Three Activities - 5000 AED (The payment through online system of the DED / ACTVET or pay cash in the ACTVET office)

Connected

None Connected

Fulfilling all the criteria according to Regulation for licensing training centers in the Emirate of Abu Dhabi No. (152) for the year 2015

Valid Training License

Performance Indicators

Percentage of Services delivered on time

Target 80%

Calculation

Service delivered on time/ Total number of Services*100

Frequency of Measurement Monthly

Measurement Unit %

Percentage of Customer Satisfaction

75%

The percentage of positive replies / Total number of all replies

Monthly

%

Service Card ? Renew Training License

Main Page

4

Service Card

Service Code Service Name

ACTVET-LIC-CL-003 Cancel Training License

Service Description

This service is designed to allow a Customer to Cancel Training License after it meets all the requirements.

Service Category Customer Category

Main Individual

Communication Channel Smart Service

Duration

4 Working Days

Sub Business Face to Face

Email

Required Documents

Centre closure letter from the owner, liquidation report / final account from the certified auditor, undertaking not to conduct any training activities in case the commercial license is not cancelled (applicable only when cancelling training activities in the DED)

Fees

Connection Service

Service Condition

Major Output from the service

Service Performance Indicators

2000 AED (The payment through online system of DED / ACTVET or pay cash in the ACTVET office)

Connected

None Connected

Payment of all current / outstanding fees submitted before the date of cancellation request

Cancelled Training License

Performance Indicators

Percentage of Services delivered on time Percentage of Customer Satisfaction

Target 80% 75%

Calculation

Frequency of Measurement

Service delivered on time/ Total number of Services*100

The percentage of positive replies / Total number of all replies

Monthly Monthly

Measurement Unit % %

Service Card ? Cancel Training License

Main Page

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