Chapter 1: Myths Chapter 2: Relentless Pressure Chapter 3 ...

18 Chapter 2 • Management process, roles, behaviour and skills 4. Managerial work is constantly being negotiated and renegotiated as circumstances change. Two managers with the same job title may be performing very different kinds of work. Heller (1985, 1995), who has written so much that is pithy and memorable about ................
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