Management Quiz



Class A Operator Management Quiz Jan. 2017When taking disciplinary action, you shouldArgue with the employeeAllow employee to speak for the others involvedMake the disciplinary process as formal as possibleEnforce policies and rules with consistencyWhich of the following three factors affects an employee’s motivation?Attitude, interests and needsAttitude, interests and salaryAttitude, interests and working conditionsAttitude, needs and salaryManagers are judged by:What they get others to doTheir personalityWhat they doHow fast they workThe process or activity of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible is:DirectingControllingPlanningOrganizingAs a manager, you cannot evaluate:The performance of the employeeThe behavior of the employeeThe risk taking characteristics of the employeeThe attitude of the employeeWhich of the following will help motivate employees?Compromise on poor performanceAsk for performance and set standardsUse positive reinforcement, and generalize itUse the same methods of reinforcement for everyoneWhich statement about power is true?Authority gives powerPower can be delegatedPower must be earnedPower is given through the legitimacy of the positionWhich style of leadership asks for subordinates input, using them to reinforce their position on how the task should be done, and the methods to be used?AutocraticDelegatingRelationshipTaskWhich style of management would be most effective in an emergency situation?AutocraticConsultativeDelegatingParticipatingWhich theory of management describes the boss who believes people are lazy, and need constant supervision?Theory xTheory yTheory zDemocratic theoryQuality circles and quality of life management styles are often referred to as:Japanese styleGerman styleAutocratic style Theory X styleThe freedom to act, make decisions and challenge one’s self to be more creative fits which of Maslow’s hierarchy of needs?Social needsSecurity needsBasic needsSelf-fulfillment needsWhich of the following is a function of management?DoingStaffingSamplingMaintainingReaching toward an objective or striving to meet a mission statement would fall into what part of management?PlanningDirectingControllingStaffingThe theory of Unity of Command is:Where each working unit has one person in charge with authority to make decisions up to a certain levelWhere each working unit has multiple people in charge and a vote is taken when decisions must be madeWhere each working unit has many departments, and no one person is in chargeNone of the aboveThe upper limit of employees or subordinates a supervisor can effectively manage is called:Span of controlSpan of manpowerSpan of organizationSpan of functionsSupervisors have the tendency to spend most of their time on this function:Directing ControllingPlanningStaffing Which managerial function clarifies the boundaries of authority and responsibility within a department?PlanningOrganizingDirectingControlling When solving a group conflict, you should:Establish a winner and loser groupResolve it in such a way that there is no apparent winner or loserSmooth over the problem, hope it will go away with timeSupport the position with the most people involvedWhich statement is true?A managers status within the organization does not influence communication with subordinatesIn a well operated organization, communication always flows upwardThe manager/subordinate status does not have any influence on communications between the two partiesPeople prefer, most of the time, to communicate with the higher status level positionsWhich of the following is NOT a rule for effective listening?Do not anticipate what the employee will sayDo not fake attentionTry to retain everything the employee is saying Listen without evaluatingWhen resolving problems between two employees, the manager should:Base all decisions on the employees attitudes Remember that differences exist between employees personalitiesMake your decision based on the employees behaviorStall for time, because time fixes everythingThe right or privilege to direct or request a behavior or action, along with the right to discipline is:ControlPowerAuthorityLeadership24.In any useful description of management you will find two premises, which statement contains one of those premises:Develop people and direction of things.Develop people and not the direction of things.Direction of things and not the development of people.Management performs task rather than corrects workers mistakes.25.Managers should know and use the three types of planning. These are:Emergency, Task, & Contingency.Goal, Long range, & Contingency.Short range, Long range, & Contingency.Task, Long range, & Emergency.26.To be able to formulate a workable plan you must first:Have knowledge of utilities’ policies & rules.Know of available resources.State the objective to be achieved.Understand the utilities’ methods & procedures.27 When preparing a budget you should:Add a per cent increase to last year’s budget values.Ask more than you need so you can cover contingencies.Do not budget for any contingencies.Be realistic in projecting needs.28A job description should contain which of the following?Benefits.Duties.Number of positions required.Salary.29.Which is not a characteristic of a good directive?Open time element Appropriate patibility with objectives..Reasonableness.30.Things such as, titles, promotions, and a private office would be placed into which level of “Maslow’s Hierarchy of Needs”?Belongingness.Physiological.Security.Self-esteem/Ego.31.Which of the following is an advantage of group decisions?Compromise & bargaining.Majority decision making.Time.Variety of approaches.32.What is the most common type of employee training?On the job training.Seminars.Trade schools.Work delegation programs.33.When open-ended time assignments are given, which of the following is true:Accountability is non-existent.All tasks are completed when manager expected.Employee procrastination level is low.Projects are worked on at a consistent pace.34.Managers who direct the work of the rank and file employees are known as:Top Managers.First Line Managers.Middle Managers.Operative.35.Which statement on authority is true?Authority & power are the same.Authority cannot be delegated.Authority and responsibility must be considered together.Authority comes with power.36.In McGregor’s X and Y Theory of leadership, the “Y” manager would:Allow employees to become part of the decision making process.Issues direct, clears orders and expects them to be accepted & carried out.Leave little doubt who is boss and who the subordinate is. Does not allow employees to become part of decision making process.37.Autocratic leadership style may be useful when:Experienced crew members with high skill levels will perform the task.Hazardous working conditions exist.Non-emergency conditions exist. Leader does not have expertise required to do the task.38.One of the abilities a manager needs to be successful is the ability to match leadership style to the work situation, which is necessary because of three concerns. These are:Interpersonal relationships, worker/task maturity, orders & directives.Manager accessibility, training, task.Task, interpersonal relationships, worker/task maturity.Workers, communication style, social activities.39.Managers cannot evaluate:Attitude of employee.Behavior of employee.Performance of employee.Risk taking characteristics of employee.40.Listening is the key to knowledge and understanding. Which item listed below will not aid effective listening: Anticipate what will be said next.Ask questions.Focus on speaker.Paraphrase message.41.Open-end time assignments can produce:Completed projects on time.Employee accountability.Procrastination.Project work schedule improvements.42.Before you can solve a problem you must:Define the problemDecide to use group or individual decision Establish objectivesReview need for decision43.The process of setting goals and establishing guidelines for meeting them is called:Planning.Supervising.Evaluating.Managing.44.Which of these statements best describes the concept of reinforcement?Rewards are negative reinforcements.Punishment and reward are both reinforcements.Punishment cannot be a reinforcements.Punishment can never be fair.Answer key to Management Quiz Jan. 2017DA24460201016041.C42.A43.A44.B400002000041.C42.A43.A44.BADDBCDAAADBAAACBBDCBCBCCDBADDAABCABCAA ................
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