Type of Services - Migration Policy Institute
Interpreter Services Proposal Evaluation
Agency:
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Interpreter services availability
(Write in days/ hours when interpreters are available to provide services)
|Weekday hours | |
| | |
|Weekend hours | |
| | |
Scoring
The table below is intended to be used as a guide for evaluating interpreter services proposals to Hennepin County. Some topics can best be scored with a simple True/False response, and others are better answered according to a scale. Provide a score for each topic and then add up the scores to arrive at an overall proposal score.
|Topic |Criteria |Scoring Guide |
|Geographic service area |Can serve all seven metro areas (Hennepin, Ramsey, Scott, |False = 0 or True = 5 |
| |Carver, Anoka, Dakota, & Washington). | |
|Request for extra compensation |Is willing to contract on a per hour basis (i.e. does not |False = 0 or True = 5 |
| |have two-hour minimum) | |
| |Does not request extra compensation for travel time, |False = 0 or True = 5 |
| |parking, & mileage. | |
| |Does not charge a referral fee. |False = 0 or True = 5 |
| |Does not charge extra fees for after-hours coverage. | |
| |Does not charge a legal interpreting fee for services | |
| |provided for Corrections, Probation, Jail, etc. |False = 0 or True = 5 |
|Rate Limits |Telephone rates do not exceed $1.25/min, on-site oral |False = 0 or True = 10 |
| |services do not exceed $42/hr, and ASL rates do not exceed| |
| |$55/hr. | |
|B. & C. Relevant current or past|Has been providing interpreter services for at least three| |
|experience |years |False = 0 or True = 5 |
| |Has had previous experience providing services for | |
| |Hennepin County or similar clients without major |False True |
| |problems/complaints |0 1 2 3 4 5 |
|D. Background and qualifications |Administrators/ service coordinators/ staff appear to be |False |
|of staff |well-qualified to perform duties required of them. |True |
| | |0 1 2 3 4 5 6 7 8 |
| | |9 10 |
|E. & F. Interpreter training and |Training offered and/or required by agency is |False True |
|competency verification |comprehensive and effective. |0 1 2 3 4 5 |
| |Outside training or certification has been completed by | |
| |the majority of staff (e.g. University of MN’s Community |False True |
| |Interpretation Program and/or certification in legal |0 1 2 3 4 5 |
| |interpreting MN Supreme Court Programs). | |
| |Agency will incorporate Countywide Interpreter Standards | |
| |into their training process. | |
| |A comprehensive process to verify interpreter competency | |
| |is utilized (e.g. interviews at initial hire, background | |
| |checks, performance reviews, etc.) |False = 0 or True = 5 |
| | | |
| | | |
| | |False True |
| | |0 1 2 3 4 5 |
| | | |
| | | |
|H., I., J., & K. |If on-site interpretation is provided, |On-site |
|Service provision |Services are guaranteed within one hour of initial request|False = 0 or True = 10 |
|* Scores should be added up and | | |
|then averaged. Do not score |If telephone interpretation is provided, |N/A |
|services that are not provided; |Services are available either immediately or within | |
|simply mark with N/A and omit |fifteen minutes of initial request. |Telephone |
|from average score calculations. | |False = 0 or True = 10 |
| |If sign language services are provided, | |
| |- Level 3 certification is required of general and |N/A |
| |medical interpreters | |
| |- Services are guaranteed to be provided within two hours|Sign language |
| |of the initial request. |False = 0 or True = 10 |
| | | |
| |If translation services are provided, | |
| |- The review/proofreading process is thorough (e.g. |False =0 or True = 10 |
| |include a community panel review and back translation) | |
| |- Turnaround times are generally three days or less |N/A |
| | | |
| | |Translation |
| | |False = 0 or True = 10 |
| | | |
| | | |
| | |False =0 or True = 10 |
| | |N/A |
| | | |
| | | |
| | |*AVERAGE SCORE ____ |
|L. Service request processing |Requests are handled by a live operator instead of an |False = 0 or True = 5 |
|procedure |answering service/voicemail | |
| |Calls are answered 24 hours/day. |False = 0 or True = 5 |
|M. Quality of service |A thorough effort is made to self-evaluate the quality and|False |
|self-evaluation |effectiveness of services provided, (e.g. regular staff |True |
| |performance evaluations, complaint investigations, etc.) |0 1 2 3 4 5 6 7 8 |
| | |9 10 |
|N. Invoices |Invoices are formatted to enable health care providers to |False = 0 or True = 5 |
| |bill in 15-minute units of services | |
|O. Statistical reports |Reports including costs, language usage, and general |False = 0 or True = 5 |
| |interpreter usage by Hennepin County departments and | |
| |subunits are available on a regular basis. | |
|P. Ability to adjust to changing |Is able to reasonably and effectively adjust to changes in|False True |
|needs and trends |Hennepin County needs or changes in emerging language |0 1 2 3 4 5 |
| |groups. | |
|Q. Confidentiality policies and |Ensures client confidentiality through policies and |False = 0 or True = 10 |
|procedures |procedures in compliance with MN Data Practices Act and | |
| |HIPAA. | |
|R. Meets insurance requirements |Can provide assurances or documentation that agency meets |False = 0 or True = 5 |
| |insurance requirements in Section 7b of Appendix C. | |
|S. Fair wages and benefits |Interpreter wages meet or exceed $18/hour. |False = 0 or True = 5 |
|U. Cancellation policy |Requires only one step to cancel interpreter requests (one|False = 0 or True = 5 |
| |phone call, e-mail, fax, etc.) | |
| |Requires one hour notice (or less) in order to cancel |False = 0 or True = 5 |
| |request | |
| |Does not charge for cancelled appointments |False = 0 or True = 5 |
|V. Failure to appear policy |Has a written policy on the failure of interpreters to |False True |
| |appear for scheduled appointments that includes a clause |0 1 2 3 4 5 |
|Bonus Section* |Requires interpreters to wear an identification badge at |False = 0 or True = 5 |
|*If these particular topics are |all times | |
|covered in the proposal, award |Has and enforces a dress code policy |False = 0 or True = 5 |
|bonus points accordingly. |Has and enforces a cell phone policy (e.g. cell phones | |
| |must be shut off while working in a medical setting) |False = 0 or True = 5 |
| | | |
| | |TOTAL SCORE |
| | | |
| | |(160 possible + 15 bonus ) |
-----------------------
Types of services provided
(Check all that apply)
|On-site face-to-face general interpreter services | |
|On-site face-to-face medical interpreter services | |
|On-site face-to-face legal interpreter services | |
|Telephone interpreter services | |
|Sign language services | |
|Document translation services | |
Languages offered
(Check all that apply)
|Amharic | |
|Arabic | |
|Bosnian/Serbo-Croatian | |
|Hmong | |
|Karin | |
|Khmer (Cambodian) | |
|Laotian | |
|Oromiffa | |
|Nuer | |
|Russian | |
|Somali | |
|Spanish | |
|Thai | |
|Vietnamese | |
| | |
| | |
| | |
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