Steven Lewis
Steven Lewis
Pigeon Cottage
Cotleigh
EX14 9LA
Mobile: +44(0)790 99 11 594 Email: steve@prosmartsolutions.co.uk Webpage:
PROFESSIONAL PROFILE
An ERP Professional experienced in business evaluation and actual proven delivery of business critical service capability from feasibility through to implementation and support. A Software Engineering Masters educated professional trained in team project leadership, communication, business transformation and analysis with effective senior stakeholder management skills. With over 15 years IS project delivery experience in driving both Traditional and Agile methods within an integrated business transformational change programme.
KEY ACHIEVEMENTS:
• In addition to contracted work I am also studying with the Open University a Masters degree in Computing which provides me with the current trending on topics such as SW Development, Network Security, Big Data Management, Quality and best practice guides to effective Project Management approaches.
• Also a member of the DSDM Agile Business Consortium and currently working towards the APMG Advanced Agile Practitioner certification.
• I have grown to become an effective implementer of e-Business Management Systems, improving cost capture through better task coding and accounting processes increasing transaction data transparency and BI management.
• Responsible for providing and delivering project management best practice to a range of multi-sector clients holding accountability for overall direction, execution and budget.
• I have successfully worked both onsite and remotely, managing off-shore development teams and project teams coordinating priority and work effort effectively.
• I have managed budgets and held monthly EVA (earned value) and FP (function point) analysis reviews with senior stakeholders.
• I have managed resources, approved hours and held personnel reviews.
• I have performed a full business evaluation appraisal into establishing the best fit ERP capability and presented reports to the senior business leadership team.
• I have communicated complex multiple organisation structures to both the business leadership and the technical service provider and agreed the direction.
• I have experience with SaaS and Web-Hosted Integrated Services and Mobile Device Management middleware and in-house application development.
• Managed the delivery of e-Business functionality and a number of Change customisations simultaneously.
• Performed Organisation analysis and Transformation change to business critical capabilities and core staff.
• I have implemented a mobile device market leading solution to over 60,000 end users.
• Migrated new service capabilities over legacy solutions, managed data migration and data cleansing over complex data models successfully.
• I have delivered to fixed price projects approved and monitored by customer CCB and T&M projects with contracted 3rd party suppliers.
• I have experience with ITiL and BAU Service Delivery.
• I became the lead ERP consultant to other interested Joint Ventures within Balfour Beattie in establishing effective business critical services.
• I have been given official merit time after time for my ability to rapidly understand the client business model and identify process improvements.
• I delivered critical business application modifications to aggressive time and cost constraints within the first six weeks of starting at BAE.
• I was the Application Business Analyst in a team that was awarded by EDS for delivering the world’s first remote desktop OS delivery to 170,000 users with over 200 business critical applications.
• I was financially rewarded for delivering additional application functional requirements on the EJ200 PI project to time and budget.
• I was asked by higher management to Project Manage the delivery of 2 additional projects that were behind schedule whilst continuing to manage my existing on-track projects.
• On my own initiative I designed and introduced new workflow to the knowledge content migration and publishing process, which became the standard operational practice.
• I have completed interpersonal courses in leadership and communications, conflict management and problem analysis & achieved certification in Transactional Analysis skills.
• Implemented a capability and new Support Strategy operational model for a Mobile Device Management (MDM) capability across a large corporate structure of 80,000 plus users utilising BYOD and corporate devices across multiple mobile OS platforms. Namely; Apple IOS6, Android and Blackberry.
• I have been asked to take up the Senior PM position and perform the customer face off role along with other senior responsibilities including mentoring and team leading.
• Without exception every contract position has asked me to remain and offered me a permanent role within the org.
EDUCATION, SKILLS & ADDITIONAL INFORMATION:
• Prince 2 Practitioner Certified with OGC, TSO, APM Group
• ITiL Service Management Foundation– Cnde Prometric
• B.A. (with Hons) Business & Systems Analysis 2.1 (1998-2002)
• Masters in Computing (Software Delivery) 2015-date
• Member of the DSDM Agile Framework
• Java 8 scripting
• UML modelling
• PL/SQL scripting
• Netbeans & IntelliJ IDE
• SOA architecture & WebLogic
• Agile methodology framework tools
• Oracle R12 eBusiness suite
• MOD previous Security Clearance
• Transactional Analysis – TA 101
• Leadership & Communication – Landmark Education
• A qualified Sky-Diver and Rock-Climber enthusiast.
WORK EXPERIENCE:
Dechra Pharmaceuticals
Senior ERP Project Manager (March 2016 – March 2017)
Oracle R12 green-build (Finance & Accounts, Supply Chain, Warehouse Management, GMP & GDP policies)
• Work alongside the business to define and mange key deliverables
• Work alongside the Principle Solution Architect to define key build issues and manage solution delivery
• Work alongside 3rd party consultants Version-1 in managing build designs and changes.
• Work alongside IT supporting teams to ensure key infrastructure, network and test environments are delivered.
• UML modelled test database and built using MYSQL
• Created & present high-level stakeholder timelines from a detailed MSP delivery plan.
• Manage Risks, Change Requests etc..
WORK EXPERIENCE
Balfour Beatty (Joint Venture – Area 10)
Senior ERP Strategist (March 2015 – Feb 2016)
Business evaluation to Joint Venture business area.
• Carried out business evaluation appraisal, presented Business case to board stakeholders and answered follow up questions.
• Evaluated alternative ERP platforms, COINS, Causeway, SAGE HR and Oracle R12.
• Prepared and finalised Project Status’ & Project Position Reports.
• Provided background data to stakeholders for key business decisions and direction.
• UML modelled business context and work-streams and presented discovered pinch points.
Balfour Beatty (Joint Venture- Area 10)
Senior ERP Project Implementation Manager (June 2014 – March 2015)
Oracle 11i to R12 upgrade
• Scoped the upgrade from 11i to R12 e-Business suite including business specific customisations; Financial, Procurement, Sub-Con, Inventory, OTL, Self-Service, Payroll & HR upgrades.
• Established governance and managed stakeholder reviews and prepared and lead Senior Leadership engagements.
• Mapped existing business OU to revised and improved Project &Accounting structure
• Managed key Super User engagement, SMEs, Architects and off shore development teams.
• Drove data mapping & migration activities.
• Prepared and presented stakeholder reports
BTLS c/o Lancashire County Council
Senior Oracle R12 Lead Implementation Project Manager (Jan 2013 – June 2014) CONTRACT
Oracle R12 e-Business Suite Implementation Programme.
• Delivered e-Business suite, customised modules, change requests and add-ons to Oracle R12.
• Experienced implementation Manager; full cycle needs from core functionality to customer driven customisations defined in requirements workshops through build, functional, integration, regression, performance penetration and UAT test phases into production and service delivery.
• Experience with Oracles HR&P and Finance business suite. Fixed Assets, iSupplier, Sourcing and Contracts.
• Management experience with add-on tools like Apex and OBI custom builds and ad-hoc Oracle Change Request implementations.
• Knowledge of and experience in driving process workflow improvement and enabling tools.
• Adhered to ITiL Service Delivery Framework.
• Stakeholder face off at CEO and Customer Director level.
• Hands on experience with Oracle support teams, change releases and in-house support resources.
HP c/o SHELL
Senior Implementation Project Manager (Feb 2012 – November 2012) CONTRACT
Consumerisation - Mobile Device Management (MDM & BYOD - bring your own device)
• Guided the development of the Service Support Model take-on
• Structured and led the process design team for all aspects of the support model namely:-
o Incident Management (Ticketed Service Desk calls, first, second and third lines of support including specialised mobility teams and third party device breadth testing)
o Proactive Service Governance (mobility & Consumerisation roadmap, Compliance configuration management, OS and device Beta Testing, EULA updates etc..)
o Community Support model (Peer Support, SME led discussions, User and technical authority postings, in an effort to drive down the FCR calls to the Service Desk and improve response times)
• Tracked Actual cost against Planned and processed resource costs.
• Produced Client Reports (Plan on a Page, Financial Status reports and tracked progress on priority tasks
• Managed and Coordinated urgent production issues and facilitated operational change requests
• Produced Project Proposals and priced effort according to defined roles and effort
• Managed 3rd party supplier/developers (AirWatch)
• Assigned and managed Test Manager and monitored advised on priority issues/defects
• Responsible for Client Stakeholder Face off
• Managed implementations of Service Pack Releases, HotFixes and patches from Supplier to offshore infrastructure teams managing the environments
• Assisted in the definition of and implementation of client specific requirements of Data, Application and Device Compliances.
• Delivered a client Application Store (Mobile Application Management – MAM) and its associated procedures for both internal and external App development, Testing and publication.
HP c/o SHELL Oil
ITiL Business Change Transformation – End User Computing (EUC)
IS Project Delivery Manager (Dec 2010 – Feb2012) CONTRACT
Service Desk Tooling Implementation
• Feasibility Study/Results
• Client Requirements Definition/Capturing
• Solution Design, iterative RAD model
• Infrastructure Delivery
• Content Management
• Client Stakeholder Facing (Workshops, Demos, Reporting)
• Governance Stage Gates process
• End User Ergonomic and accessibility Design requirements
• Google Search Application
• SQL reporting and commercial COTs packages
• Procurement process
• Shell Stakeholder Management
BAE SYSTEMS
Military Air Solutions – Typhoon Aircraft
ERP e-Business Project Manager (April 2008 – Dec 2010) CONTRACT
BaaN ERP Supply Chain Management Implementation
• Full Project Management responsibilities including Budget control and financial forecasting exceeding £500k
• Tracked Monthly Spend against targets & Verified and Approved Invoice values.
• Manage 3rd party developers and IT Service providers, facilitating communications and workshops.
• Scoped project activities and committed resource and priority levels.
• Consolidated plans and key deliverables from support groups and presented simplified views to Stakeholders.
• Headed the capture of client Requirements and negotiated Solution feasibility with suppliers.
• Coordinated & facilitated Application demonstrations with Business Stakeholders on SW Vendor sites.
• Negotiated SW acceptance between Business readiness and Vendor Supported Stack.
• Formally Presented and succeeded in gaining cost increases to Financial Board meetings
• Produced Test Strategy documentation and delivered Super User Confidence Testing & UAT
• Tracked & Managed Patch Fixes and Requirements Change Requests from Testing activities.
• Managed Assumptions, Risks and Issues routinely.
• Ensured Sign Off from key project Milestone tasks
• Presented at Project Control Gates to Board Members
• Successfully managed & delivered Data mining & Cleansing activities
• Verified the Solution deliverables against current Support Contracts
• Planned and coordinated business cut-over and data migration tasks
• Scope business process change & identified End User Training
• Manage End User Training, facilitating resources and establishing Training Matrix
• Secured Funding at Capital Review Board
• Investment Board Planning (IBP) submission and justification
GENUS BREEDING PLC
Oracle 11i e-Business Project Management Team (Nov 2007 – March 2008) CONTRACT
Oracle 11i Global & UK Implementation
• Worked with business to identify project critical-path items & drivers.
• Dynamically engaged with business groups in creating resource driven schedule around key deliverables.
• Reported to Project Board members on project status/progress and presented supporting MI data.
• Advised Project Board members in best practice for steering key project deliverables and mitigation measures.
• Created Test process model and developed monitoring tools in excel, implemented with Test Manager.
• Worked closely with 3rd party delivery groups in monitoring work item status and driving progress.
EDS - DWP Lytham St Anne’s (Aug 2003 – Sept 2007) CONTRACT
Change and Transformation Programme (TREDS) delivering an ITiL framework
IS Application Project Manager (Feb2007-Sept2007)
Delivery of a bespoke Web Portal SQL backend Capability
• Identified some quick wins to support commercials deliverables.
• Captured functional and non functional requirements aligned with contracted SLA’s
• Delivered Pilot releases and staged functionality.
• Built using Agile rapid build methods supporting tight commercial deadlines thus avoiding financial penalties.
• Drafted Strategic solutions and Tactical mitigations.
IS Application Project Manager (July2005-Feb2007)
• Managed 2 projects concurrently ensuring integrated functionality and process expectations were aligned.
1. Identity Management (Single Sign On) capability.
2. Self Help offering to 170,000 user community.
3. Knowledge Management System
• Managed Off Shoring groups in App build, unit and integration testing.
• Presented to Governance Controls & achieved delivery strategy for Live releases.
• Worked in a complex multi-supplier and 3rd party delivery project environment.
• Defined knowledge content management from delivery groups through security and governing standards.
• Worked to identify Operational Support, and managed assurances tests.
• Scoped, provisioned and deployed Disaster Recovery capability for business critical KMS architecture.
• Worked closely with other programme directives in ensuring tools are aligned to business process change.
• Budgeted and Tracked against Capital and Resource cost models.
SA Business Analyst – Process definition and improvement design (June2004-July2005)
• Modelled business activity using UML methods; Data Flow, Activity Diagrams and Use Cases.
• Created process improvement designs and workflows for internal business model.
• Defined process acceptance and exit criteria requirements and agreed with supporting groups.
• Drafted local work instructions.
• Defined functional specs with Usability/Human Computer Interaction principles.
SA Project Analyst – XP Rollout project (Aug 2003-June2004)
• Defined process model for facilitating large scale application testing cycle.
• Attended review meetings and performed as centre point contact for test cycle process
• Managed products through test cycles overcoming threats and resolving issues.
• Presented weekly status checks to stakeholders and get approval of mitigations.
• Created planning templates from MSProject and workflow for infrastructure implementation managers.
COOK FACILITIES, Lancashire (Jan 2003 – Aug 2003)
Project Implementation Lead (CONTRACT)
• Managed 3rd party installation teams on site
• Performed stock control and distributed parts to 3rd party members.
• Scheduled installation and commissioning works and monitored progress.
• Resolved site issues.
• Man Managed internal teams workload and set target completions.
• Reported directly to the company Director and other primary site stakeholders.
UWE, Undergraduate (Oct2001 – July 2002) Records System for a psychotherapist
Project Lead & Analyst Developer
• Defined project scope from course assignment.
• Scheduled workload and agreed responsibility with team members
• Tracked team member progress and communicated slippages and identified work-arounds.
EDS - Rolls-Royce, Filton Ave, Filton, Bristol (June 2000 - Oct 2001)
Project Coordinator Team Leader (Desktop Refresh – 4months)
• Organised and facilitated site enhancements.
• Prioritised Business critical applications and ensured delivery.
System Analyst & Oracle Developer (Ej200 PI Project – 1year)
• Developed Forms and Reports using Oracle developer
• Defined Client requirements
• Tested functional change requests.
CARADON GENT, Bristol (1989-1998)
Project Engineer/Lead (Multiple Client-based Projects)
• Client Training/Handover of addressable fire detection systems
• Site implementation management capturing client configuration requirements and overseeing installation and commissioning
PROFESSIONAL SKILLS
Communication
• Finalised system requirements with Stakeholders and Senior business leadership.
• Succeeded in promoting project deliverables assigned to offshore delivery groups by removing workload barriers and bandwidth issues through a series of scheduled teleconference invites with key management and technical personnel.
• Managed a number of successful Functional Testing and UAT phases, mitigating defects before agreeing final sign off with customer.
• Followed through with procurement of HW kit, negotiating on turn around times and delivery dates.
• Reviewed Vendor contracts, established SLAs and feedback on legal terms and conditions.
• Presented to both internal and external stakeholders and teams communicating project status, issues, achievements and next steps.
Inter –Personal
• Organised individual team members into areas of responsibility and accountability, providing clear expected results, time scales and project impacts in both succeeding and failing.
• Completed Transactional Analysis course on communications within organisations
• Applied Emotional intelligence in understanding professional relationship dynamics.
• Experienced in conflict resolution within demotivated/under resourced teams.
• Set realistic timelines and followed up commitments.
Analysis
• Drew up existing business processes and performed gap analysis.
• Modelled current business situation using ‘Use Case’ and ‘Activity Diagram’ methods highlighting constraints and conflicts.
• Compiled functional and non-functional business requirements and test specifications.
• Performed data mapping to DB schemas.
Project Management
• Familiarity with full lifecycle activities ensuring key milestones in build, implement, test and assurances are proactively set up.
• Managed slippage by prioritising through critical path analysis and key dependencies.
• Completed change control processes and prioritised scope change.
• Calculated Financial forecasts for programme periods including Capital and Resources.
• Authorised work codes, review booked times and raised Activity Requests.
• Gained Governance approval and progressed through delivery gates providing assurances in presentations and project documentation.
Planning
• Scoped project work and prioritised key milestone tasks and resourced point of contact for each.
• Identified project constraints and interpreted contingency times.
• Ascertained critical path and emphasised this in communicating planning activities.
• Created MS project schedule templates for internal delivery groups to adopt.
• Identified resource constraints and created a resource schedule for the business senior users to operate.
Risk Analysis and Management
• Accomplished Assumption, Risk & Issue analysis on problem areas and assigned level of project/programme impact/risk.
• Logged Risks and Issues on central register and presented business impact at review meetings for escalation purposes.
• Incorporated RAG status flags into MI reports for ease of use.
PERSONAL SKILLS
- Certified AFF (Accelerated Free Fall) Sky-Diver
- Competent Rock Climber/Mountaineer (indoor competitor/outdoor activist)
- Italian Language both written and verbal
REFERENCES
Available on request.
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