MOMENTS OF TRUTH



MOMENTS OF TRUTH FOR A DIVISION

Division Quality Standards Evaluation

|( |( |

|Impressions |Division Team Orientation |

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|Toastmasters badges and/or pins are worn with pride |Formal induction of members including presentation of badges and leadership|

|Our communication is professional |manuals (if applicable) |

|Our Division, Area and Club officers understand the TM program |Make each induction ‘special’ |

|Our leaders follow up |Division Director trained for role using Toastmasters material |

|Leaders are seen to uphold the TI values of: |Area Directors trained for role using Toastmasters material |

|integrity |Each District Officer should have a Mentor |

|dedication to excellence |Report back on orientation so everyone is aware |

|service to the member |Support team members integrated into the Division team and feel valued |

|respect for the individual |Support team members trained and understand their individual role |

|personal presentation | |

|Banners should be proudly displayed at all Toastmasters functions | |

|We may be a volunteer organization but we are committed | |

|Protocol is understood and respected | |

|( |( |

|Communication |Planning and Organisation |

| | |

|Communication is a two-way process |The ‘Big Picture’ or structure of Toastmasters International to be |

|Email communication not to be the prime method i.e. for dissemination of |acknowledged and explained |

|information not ‘communicating’ |Division Calendar is available, accurate and utilised |

|Division Director telephones Area Directors monthly |District Officers use District Success Plan to set, monitor and evaluate |

|Area Directors telephone Club Presidents fortnightly |District Goals |

|Area Directors and Presidents plan carefully for club visits and |Area Directors use Distinguished Area Plan to set, monitor and evaluate |

|communicate adequately prior to visits |Area Goals |

|Division Director has personal and regular communication (including verbal)|Division Director uses Distinguished Division Plan to set, monitor and |

|with the District Director and/or Programme Quality and Club Growth |evaluate Area Goals |

|Directors |Club Officer Training is strongly encouraged |

|Reports for District Council meetings and District Executive meetings to be|Special Events e.g. Division meetings, Presidents’ meetings, Conferences, |

|submitted prior to deadline |training are to be promoted |

|Division and Area Directors to consider their own newsletter |Explain the meaning and function of special events |

|Communication “Chain of Command” established and adhered to |Training is to be regular, professional and serving members’ needs |

|Division Leaders encourage and act on communication from members |Invite awardees to attend e.g. conferences |

|Members understand the purpose of each communication |Invite Toastmasters to judge etc so they are honoured and choose to attend |

|Information is timely and appropriate |conferences |

|Remember to send thank you notes etc. |Support team members in planning, monitoring and evaluating their plans |

|Find out why people leave | |

|Website is a useful tool for members and club officers and the addition of | |

|a ‘forum’ will be beneficial | |

| | |

|( |( |

|Achieving Success |Developing Leaders |

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|Division Team members: |Division Team members: |

|recognize member, Club, Area and Division successes, acknowledge and |actively encourage and give constructive leadership feedback to Division |

|celebrate them |team members |

|recognize club membership retention & growth |practise Succession planning |

|promote interchange of ideas, achievements and successes |acknowledge that an Area or Division leadership role is something to which |

|support growth of new clubs |members aspire |

|recognize club DCP achievements, communication & leadership goals |actively promote and encourage leadership opportunities |

|acknowledge that some people ‘move on’ having achieved their goals |hold inter-club activities thus promoting identification of potential |

|acknowledge success in other fields |leaders |

|retain events that ‘work’ e.g. Presidents’ Weekend in Central |appoint Area and Division Directors as members to Area/Division support |

| |team roles |

| |act as mentors |

| |share involvement in jobs at conferences etc |

| |Area Directors actively encourage participation of members in leadership |

| |during club visits and follow up and share the benefits of those roles |

Evaluating the Standards

Directions: list below the standards belonging to your assigned Moments of Truth. Discuss with other group members how your club handles each of the quality standards, determine which of those standards are being met by circling “Yes” of “No” the write the total number of achieved standards in the space provided

1. Yes No

2. Yes No

3. Yes No

4. Yes No

5. Yes No

6. Yes No

Total Number of Yes answers

Recommendations

Directions: Now that you/your group has evaluated each of the assigned standards, discuss and record any recommendations for improvement or change

1. _______

2. _

3. _

4. _______

5. _

6. _

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