Lender Retention

[Pages:3]Lender Retention

Lender Accord Mortgages Aldermore Axis Bank Barclays

Bank of Ireland BM Solutions

Product Description Product Transfers

Gross fee offered 0.300%

Residential and Buy to Let- Retention

Product Transfers Residential: EMC* Reward rates Buy-to-Let - BTL EMC* Reward rates *existing mortgage customer

Retention - Buy to Let Residential - Retention & BTL Buy to Let - Retention

0.350% 0.350%

0.200%

0.250% 0.250%

Product Transfers

Same as Acquisitions

Buckinghamshire BS

Product Transfers

0.200%

Cambridge BS

Retention - Residential and Buy to Let

0.200%

Clydesdale

Product Transfers

0.200%

Coventry BS

BTL/Resi Product Transfer

0.300%

What supporting documents required No supporting documents required

A signed product transfer declaration form. Complete Online Rate Switch form

Broker submits online product transfer form Broker completes online Product Transfer Application

Signed product switch form Customer Information Request Form, Product Switch Acceptance Form, KFI

Broker Completes the Online Product Transfer form

Confirm customer authority and/or request account information

When can a customer move product?

The customer can choose the product up to 90 days before but can only switch on the 1st of the

month in which the product matures

Customers can transfer their mortgage up to 3 months prior to the end of their Early Repayment Charge period.

Lender contacts customer & when?

90 days ahead of maturity

3 months prior to the end of their current fixed rate product

Process for Further Borrowing

A new Reward rate can be pre-booked up to 90 days in advance of maturity

All customers are contacted 90 days ahead of maturity. Call to action includes option to contact

their intermediary for advice.

Online application. Choose from EMC (Existing mortgage customers) rates Only. 0.30% Proc fee. Applications will be subject to full underwriting/ policy

at time of submition. Max 85% LTV , if debt consolidation, max 80% LTV

Prebook a new rate up to 3 months in advance

30 days ahead of maturity

60 days prior to maturity any Early Repayment Charge applicable to existing product is waived

Typically not more than 1 month before their contracted monthly payment is due

Available online, select additional borrowing & check borrowing amount using: omecalculator/

The customer can choose the product before but can only switch on date of maturity. (excludes self

build and custom build products via Build loan)

2-3 months prior to maturity

The customer can choose the product up to 3 months in advance but can only switch on the 1st

of the month in which the product matures (waiving any applicable ERC's). We need all signed documentation to be with us by the 10th of the month prior to the month which the switch

takes place.

90 days ahead of maturity

Customers are allowed to switch to another CB mortgage. They can apply 180 days in advance and complete within 90 days of current expiry

date with no ERC's

They can apply 180 days in advance and complete within 90 days of current expiry date

with no ERC's

Contact BD Team on 03456012744

Customers can apply to switch to a new product 4 months prior to maturity, but not until the existing product expires.

Typically 10 weeks before maturity

Further Advance applications are paperbased and we require authority to be logged in favour of the broker acting on the customers behalfl This can be done by either contacting us on 0800 121 7788, selecting option

5 and registering your authority over the phone or alternatively you can complete the authority form (coventrybuildingsociety.co.uk/intermediaries/exi sting-borrowers/customer-authority) and send this to us by email to intermediaries@thecoventry.co.uk. The form to request the further advance can also be found here. NB. please ensure it is the correct form that is completed, i.e. residential further advance or a BTL further advance. On page 2 of this form you will find details of sections required to be completed for a further advance once these have been completed please send the form to intermediaries@thecoventry.co.uk .Please ensure the current account number is in the subject line. Upon receipt of this form we will produce the illustration and send via secure mail outlining next steps. If the current product is an offset or a flex for

term product please refer to lender for further guidance. No proc fee payable.

Danske Bank Family Building Society

Existing Customer Product Change Product Switches Further Advance

Furness BS

Product Transfers

Halifax

Product Transfers

Hodge Lifetime

Over 55 Retention

0.400% 0.220% 0.270% 0.300%

Same as Acquisitions

0.250%

Customer Authority Form & Broker Submission Form

3 months in advance

Application form, broker submission form, income documents, bank statements

N/A

Broker Completes the Online Product Transfer with the Mortgage A/C number and unique broker switch number

3 months in advance

Broker completes online Product Transfer Application

3 months prior to maturity, no Early Repayment Charge payable if less than 3 months left on

existing product. On any PT keyed within the last three months of an existing product there is an option to choose that the new product starts after the current product has expired i.e. Forward

date

3 months in advance N/A

3 months in advance

Typically not more than 1 month before their contracted monthly payment is due

N/A Full underwriting (and possibly revaluation) required. In

house Legal Services team handle legal aspects post offer

Allowable online. Visit website for further details including criteria. nces/default.aspx

Broker completes transfer form and signed by both.

Customer can apply 4 months and product is switched at maturity.

4 months

Further advance application submitted for a DIP assesment. ?250 FA fee payable to cover legal fees and

Val up to 1m. Product fee payable if applicable.

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HSBC Kensington

Kent Reliance

Leeds BS Melton BS Metro Bank

Product Transfers Retention

Product Transfers

Product Transfers Product Transfers Rate Switch - Residential Rate Switch - Buy to Let

Lender Retention

0.200% 0.500%

0.300%

0.200% 0.250% 0.300% 0.300%

Prouct Switch form

They can book a rate up to 90 days ahead - but only move on or after maturity

90 days ahead of maturity via letter

Broker authorisation form if broker submitting request.

Customers can apply to switch to a new product prior to maturity, but new rate will only

commence once the existing deal expires if the account is on a fixed rate, else we will revert the

product depending on type of request

Online broker tool for transfers, no supporting documentation is required. Offer sent to customer for signature and return.

90 days in advance of maturity but can only switch on date of maturity

Product transfer declaration form & Application form. Product Transfer step by step guide on our website

4 months ahead of maturity

None

3 months ahead of maturity

3 months ahead of maturity

Broker to fill out further advance AIP application form, email to furtheradvance@ for a decision. Once

AIP agreed,pay ?130 admin fee and valuation fee.

3 months ahead of maturity

Contact made at 12 months, 6 months & 3 months

1 month ahead of maturity

Further borrowing can be applied for direct with our mortgage advisors only

Download guide

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Lender Retention

NatWest Intermediary Solutions

Product Transfers

Nationwide B.S.

Rate Switch - Retention

Newcastle BS Newbury BS Paragon Platform Post Office Precise Principality Progressive

Santander

Scottish Widows

Residential and BTL Retention

Product Transfer

Product Transfer Mainstream Retention Buy to Let Retention Premier Buy to Let/Let to Buy Retention Residential & BTL - Retention Buy to Let - Retention

Product Retention

Product Retention Product Switch

Residential & BTL Retention

Buy to Let Retention

Product Transfer

Skipton B/S TSB

Product Transfer - Residential Product Transfer - buy to let Product Transfer

The Mortgage Works

Switcher Product Advance

Virgin Money

Product Transfer

West Bromwich BS

Product Transfer

0.200%

0.200% 0.200% 0.200% 0.250% 0.300% 0.300% 0.300% 0.250% 0.250% 0.300% 0.200% 0.200% (Min ?200) 0.200% 0.200% Same as Acquisitions

0.300%

0.350%

0.300%

0.200%

0.380%

0.200%

Online Transfer Facility available click on Product Switch. None. The product switch can be applied for online where there are no paper forms to complete.

Exclusive pilot with L&G until Dec18 Information release form from customer and ESIS request form

The roll-off period commences 110 days before The roll-off period commences 110 days before

the end date

the end date

Only available Direct at present

Access is available within five months of the product expiring. You'll be offered a maximum of

three start dates, the earliest being the first month of the 3-month ERC free waiver period.

16 weeks ahead of maturity

Client contacts lender directly

Exclusive pilot with L&G until Dec18

When their ERC ends but can apply 3 months before

Exclusive pilot with L&G until Dec18 Yes we write to the customer 3 months before

Information release form needed so affordability can be discussed and FA ESIS can be sent. Further advance form required with supporting income docs/bank statements.

Non required if Like for Like and the on line application form can be used. If the term is amended and payments increase by more than ?5 the latest 1 month's pay slip and personal bank statement for the latest full month or latest SA302 with the tax overview and latest personal bank statement if self employed

but the paper based and postal application form must be used in this scenario.

A product switch can be applied for up to 120 days before product maturity but will not switch

until the day after the maturity date.

120 days ahead of maturity

Only available Direct at present

Broker submits online product transfer form

Prebook a new rate up to 3 months in advance

30 days ahead of maturity

Completed Switch Form Broker signs declaration confirming advice and recommendation

No supporting docs required

Invitation only at end of ERC period

Invitation only around 3 months before end of ERC period. Includes reminder of option to return to intermediary for advice.

Customer can select product up to 60 days ahead Lender writes to the customer 30 days ahead of

of maturity but can only switch on expiry of

maturity to give notification of existing product

existing product

ending

Not available although could offer a second charge Not available through Intermediaries

4 months ahead of maturity If new rate selected lower we will switch now, if

new rate higher we will switch on maturity.

4 months ahead of maturity

Customer to contact direct for further advance. Cannot be done via Intermediaries.

Broker completes online Product Transfer Application The customers just need to sign the MIL and return it within 7 working days

The customers just need to sign the MIL and return it within 7 working days We require signed declaration form

3 months prior to maturity, no Early Repayment Charge payable if less than 3 months left on existing product

Customer is eligible when mortgage account is due to mature within 14 weeks or account is

currently on variable rate with no ERC

Customer is eligible when mortgage account is due to mature within 14 weeks or account is

currently on variable rate with no ERC

Typically 60 days prior to maturity

We will e-mail broker and confirm receipt illustration to customer. Customer will also

receive a letter two weeks before implementation confirming the new mortgage

payment We will e-mail broker and confirm receipt illustration to customer. Customer will also

receive a letter two weeks before implementation confirming the new mortgage

payment

Allowable please refer to this guide: ocs/55863.pdf

Customer can switch 3 months before maturity We contact 3 months before maturity by letter.

Not available through intermediary channel

None. The product switch can be applied for online where there are no paper forms to complete.

You can apply on your clients' behalf for a product switch up to 6 weeks before the current

product end date.

Your clients will be sent a 'Product Maturity' letter in the month prior to maturity and they'll be given at least 10 days' notice of future rate

and payment change.

Apply online. If your client is also looking to switch their mortgage deal, completing a further advance first might mean that any subsequent rate switch may be charged at a higher

rate due to the increased LTV. If a rate switch is completed first, TMW is unable to guarantee that a

further advance application will be accepted subsequently.

Depends on the circumstances of the individual case. Straight swap will be qualifying questions around change in circumstances and then they may not require documentation, do require acceptance form to be

signed and returned before the 18th of the month before deal is due to end

120 days

120 days out from the end of the product term

can only be completed by broker as part of product transfer otherwise customer has to come direct to VM.

If it's being done as part of the PT we would require standard packaging.

None. The product switch can be applied for by the broker from our website wbfi.co.uk

120 days in advance of maturity but can only switch on date of maturity

120 days out from the end of the product term

We can help an existing West Brom borrower borrow additional funds, however they currently need to contact us direct to complete this.

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