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Coronavirus (COVID-19) Updates

COVID-19 Policy and Procedure FAQs COVID-19 Borrower Certification COVID-19 Employment Letter COVID-19 Self-Employed Borrower Analysis Questionnaire COVID-19 Self Employed Business Analysis Instructions COVID-19 Self Employed Worksheet Job Aid for Processors and Loan Officers

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Product Profiles

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Appraisal Forms PRMG Policies, Procedures and Information Training/Instructional Material General Forms Retail Branch Specific Checklists FHA Forms Renovation (203K and HomeStyle) Forms And Information FT360 and Other Technology Release Notes VA Forms USDA Forms and Links Jumbo Product Forms And Information Bond/Housing Authority/DPA Products State Specific Information Compliance Information Quality Control Information Alternative Funding Solutions AFS Brokered Out

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APPRAISAL FORMS Appraisal Fee Schedule Appraisal Team Training Branch P&L Form PRMG Appraisal Guidelines PRMG Appraisal Transfer Policy Reggora - Appraisal Payment Reggora - Canceling an Order Reggora - Changing Notifications Reggora - Checking Order Status Reggora - FAQ and Process Reggora - Ordering an Appraisal Reggora - Ordering a Final or Follow Up Reggora - Ordering VA Appraisals Reggora - Retrieving Completed Documents Reggora - ROV (Reconsideration of Value) VA Appraisal Fee Schedule VA Appraisal Transfer Requirements VA Case Number and Appraisal Request Form New Construction VA Case Number and Appraisal Request

PRMG POLICIES, PROCEDURES AND INFORMATION 4506-C - Instructions for Completing 4506-T - Instructions for Completing Accessing AllRegs Online Affinity Program Affinity Program Brokerage Affinity Program Employer ARM Product Data (Adjustments, Caps, Floor and Margins) Automated Underwriting System (AUS) Tolerance Requirements Branch Source Credit (i.e. First Responder Credit) Community Property States Condo Review FAQs Condo-PUD Project Review Manual Credit Refresh/Lookback Report Instructions Credit Refresh/Lookback Report Policy Credit Standards Policy Day 1 Certainty ? AccountChek Borrower Overview Day 1 Certainty ? AccountChek Encompass Training Day 1 Certainty ? AccountChek VOA Sample Report Day 1 Certainty ? DU Validation Reference Guide Day 1 Certainty ? Equifax's The Work Number and Rapid Reporting Day 1 Certainty ? Fannie Mae Site Day 1 Certainty ? Introducing AccountChek Script Day 1 Certainty ? The Work Number Instructions Deal Desk, Loan Scenario and Underwriting Escalation Contact Information

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Determining Liquidity Disaster Policy Disaster Policy Underwriter Quick Reference Sheet Standalone DPA Approval List Standalone DPA- Non-Housing Finance Authority First Lien with DPA Grant Job Aid Standalone DPA- Non-Housing Finance Authority First Lien with DPA Subordinate Lien Job Aid Employment Authorization Document (EAD) Codes Electronic (ESign) Signature Requirements Endorsed Platform Links E-Mail Template for Valuations E-Sign Consent Form E-Signing with Adobe Reader Extended Lock Option FHA (HUD) FAQ Link FHA MIP Matrix FHA Streamline Minimum Requirements for Submission FT360 Investor Overlay Screen- FastTrac Loan Notes Requirements FT360 Milestone Key HOA Condo/PUD Best Information/Best Practices HOA Conventional Full Lender Condo Approval List Homebuyer (Borrower) Discounts and Privileges (sponsored by Genworth MI) Homebuyer Education Courses HUD Repair Escrows Important Operation & Underwriting Tips Archive In-House Lead Certification Instructions Instructions for Lock Verification PRMG Input Form Instructions for Running GSA from Website Instructions for Underwriters for Completing Dates on the 92900-LT, 92900-A and 92800 5B Investor Watchlist Verification Information - DataVerify LDP-GSA Instructions Loan Officer In-House Lead Form LoanBeam Information Sheet Lock Policies Navigating PRMG Contacts New Construction - HUD Form 92541 Job Aid Non-U.S. Citizen Documentation Guide Mortgage Credit Certificate (MCC) Information Mortgage Insurance Contacts Mortgage Insurance (MI) Quotes from MI Website Tip Sheet OB Expanded Guidelines Instructions OFAC Sanctioned Countries Ordering Business Credit Reports through Acranet Phoenix Fulfillment Center Resources - Retail (Center 117) Plantation Fulfillment Center Resources - Retail (Center 127) Principal Reduction Policy PRMG Insurance Requirements, Loss Payee and Additional Information PRMG Eligible MCC List PRMG Product Menu PRMG Product Seasoning Matrix (Informational Only)

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PRMG Product and Specialty Offerings PRMG Retail Branch Prevention Plan PRMG TRID Resource Center Page PRMG Web Link List Processing Quick Reference Links Property Tax Rate Table National Loan Escalation Policy Retail ReDisclosure FAQ Requirements to Correctly Order Tax Transcripts SAFE Act Temporary Authority FAQs State Marital Rights and Signature Requirements State Tax Impound Schedule Tax Transcript and Tax Return Requirements TBD Workflow Retail Texas Flow Chart 50.a.6 Texas Amendment 50.a.6 Transfer Taxes Workflow Chart Underwriter Credit Authority Levels Underwriter Second Level Review (SLR) Turn Times Underwriting Exception Policy Unison Program Information UW Submission Step by Step Western Region Fulfillment Center Resources - Retail (Center 106/111) Why PRMG PowerPoint

TRAINING/INSTRUCTIONAL MATERIAL 2020 URLA Training Material and Job Aids 2020 URLA Training Part 1: Alternate Names 2020 URLA Training Part 1: Foreign Address 2020 URLA Training Part 1: Current Address 2020 URLA Training Part 1: Marital Status 2020 URLA Training Part 1: Military Service 2020 URLA Training Part 2: Self-Employed Income 8x8 Phone System Training Information 8x8 Phone System Training Information (with Videos) 8x8 Phone System Resource Sheet AccountChek Training Support Material Links Appraisal Logging Underwriter Requirements in FT360 Automated Underwriting DU and LPA Builder Funding Solutions (BFS) Loan Process Builder Funding Solutions (BFS) Service Level Agreement (SLA) CD Request Checklist Instructions CD Request Training Support Material Links Closing Training Support Material Links Completing a COC CD Completing the 4506-C Tab Completing the 4506-T Tab

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Completing the Request for Transcript of Tax Form Creating 2nd and 3rd Liens In FT360 Data Entry for New Subordination (Second Lien) Data Entry for Resubordination (Second Lien) Day 1 Certainty AccountChek - Borrower Day 1 Certainty AccountChek ? Lender Day 1 Certainty ? PRMG Operations Disclosure Tracking DocuSign Training Videos DocuSign Quick Start Training Page DocuSign User Guide DocVelocity Training Support Material Links FHA Mortgagee ID Lookup Table User Instructions FHA Refi Credit Query FHLMC System to System FT360 Integration FNMA DU Export Instructions First Time Home Buyer Workshop Presentation from Genworth Florida Conflict of Interest Training FT360 Demo Supporting Materials Links FT360 Pipeline Customization Instructions FT360 Video Tutorials from LOS Vendor Government Streamlines HECM 101 HECM for Purchase: a Realtor's Guide HECM Reverses Made Easy HECM Reverse Mortgage - Financial Advisor Referral Partners HECM Reverse Mortgage Introduction HOA Limited Condo Review Questionnaire Guide How to Complete VA Form 26-1880 Requesting a Certificate of Eligibility Instructions for Accessing PRMG's LMS Instructions for Validating Locks Inter Vivos Revocable Trust LoanBeam OnDemand Training Matic Insurance ? Company Information and FT360 Guide Manufactured Housing Underwriter Overview Okta ? Bookmarking Links Okta - Setting Up Security Profile and MFA Opener Training Additional Materials Links PALS App Instructions (Formerly NRPS) PRMG Loan Officer Submission Guidance PRMG University YouTube Channel Processing Training Support Material Links Retail Case Number Assignment Requests Instructions Retail Disclosure Power Retail Supplemental Classes For 30-60 Days Of Hire Retail TBD Workflow (for Loan Officer not Loan Processors) Reviewing Estimated HUD-1 (Retail) Self-Study Loan Officer Training- Genworth Self-Study Loan Processor Training- Genworth

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