Texas WIC Program

WHO TO CONTACT

Texas WIC Program

Health and Developmental Services

Outside of Austin/Travis County

877-341-4491

follow the menu options Within Austin/Travis County

512-341-4400

press 1 followed by extension number Email is also available for anyone on this list:

firstname.lastname@hhs. This phone list, designed as a resource for WIC Local Agency Directors, includes contact information for questions or concerns in specific areas.

October 2022

Email address for anyone on this list: firstname.lastname@hhs.

Information Response Management (IRM) Group

IRM Policy Liaisons should be called first for most communication. They are the link between the Local Agencies and the State Agency and should be called for assistance in locating an appropriate person or topic.

Clinic/LA calls regarding screening for eligibility or policy /other inquiries: 1-877-341-4491 Select option 6, then option 4. After that, choose (1) client disputes/complaints (2) policy issues.

Client/participant calls for reporting lost or stolen card, or general public inquiries: 1-800-WIC-FORU (1-800-942-3678)

Annual Plan of Operations (APO) AnnualPlanforOPS@hhs.

A

Olga Mikheeva (cell)

512-632-6821

Olga.mikheeva@hhs.

Aquire WICAcquire@hhs.

Andrea Mitchell (cell)

512-299-4444

Andrea.mitchell@hhs.

Edith Way (cell) Edith.way@hhs.

469-859-8101

Approved Foods

Alyssa Rubin Alyssa.rubin@hhs.

512-341-4515

Approved Product List

Kimberly Minty

512-341-4508

Kimberly.minty@hhs.

B

Breast Pump Orders /Retrieval / Vendor Issues

Letty De La Rosa

512-341-4567

(cell)

512-552-1458

Leticia.delarosa@hhs.

Breast Pump Policy and Issuance

Ngoc Huynh (cell) Ngoc.huynh@hhs.

512-341-4584 737-977-2449

Breastfeeding

Breastfeeding Lactation Services Funding

Ngoc Huynh (cell) Ngoc.huynh@hhs.

512-341-4584 737-977-2449

Email address for anyone on this list: firstname.lastname@hhs.

Mother-Friendly Worksite & Breastfeeding In Public

Julie Stagg Julie.stagg@dshs.

512-776-6917

National Breastfeeding Month

Ngoc Huynh (cell) Ngoc.huynh@hhs.

512-341-4584 737-977-2449

Peer Counselor Program

Asia Sartor (cell) Asia.sartor@hhs.

512-341-4505 512-552-1601

Prenatal Breastfeeding Education Bags

Letty De La Rosa

512-341-4567

(cell)

512-552-1458

Leticia.delarosa@hhs.

Promotion, Education, Policy

Noemi Hernandez

512-341-4579

(cell)

512-517-6134

Noemi.hernandez2@hhs.texas. gov

Rights at Work

Department of Labor

866-487-8243

Texas Ten Step Program

Betzabel Botello

512-341-4592

(cell)

512-922-0746

Betzabel.botello@hhs.

Lactation Support Centers / Hotline Betzabel Botello

512-341-4592

(cell)

512-922-0746

Betzabel.botello@hhs.

C

Caseload Increases

Elsa Rodriguez

512-341-4573

(cell)

469-859-9005

Elsa.rodriguez2@hhs.

Child Abuse Reporting Requirements Carla Alaniz

QMB@hhs.

(cell)

Carla.alaniz@hhs.

512-341-4404 512-468-1319

Email address for anyone on this list: firstname.lastname@hhs.

Clinic ? Address/Hours of Operation WICClinics@hhs. Updates

Clinic ? Anthropometric Equipment

Leona Duong (cell) Leona.duong@hhs.

Contracts ? Local Agency

Melissa Martinez (cell)

D

Disaster ? After Hours Contacts

Edgar Curtis (cell) Edgar.curtis@hhs.

512-810-0726 512-341-4520 512-413-7356

512-380-4344

512-964-1127

Dietetic Internship

Amanda Hovis (cell)

512-623-0843

Amanda.hovis@hhs.

Melissa Mouton

512-341-4510

(cell)

512-466-8236

Melissa.mouton@hhs.

Electronic Benefits Transfer (EBT)

EBT Cards / Supply Issues WICEBTSupport@hhs.

E

Carlos Morgan (cell)

512-341-4461 512-917-8976

Carlos.morgan@hhs.

Duane Grabarschick

(cell)

Duane.grabarschick@hhs.texa

512-341-4547 512-810-1100

Stephanie Califf

512-341-4540

Stephanie.califf@hhs.

Farmers Market ? Reconciliation

F

Steven Schnurer

512-341-4487

Steven.schnurer@hhs.

Email address for anyone on this list: firstname.lastname@hhs.

Fiscal (LA) & Incentive Issues

Tammye Farmer-Holloman

512-341-4578

(cell)

512-243-4852

Tammye.farmerholloman@hhs.

Fiscal (State) Issues

Natalia Kobidze

512-341-4527

Natalia.kobidze1@hhs.

Food Packages

Alyssa Rubin Alyssa.rubin@hhs.

512-341-4515

Formula Drop Ship

Jessica Plank (cell) Jessica.plank@hhs.

512-547-8105

Formula Issues

Michelle Summerfield

512-341-4815

(cell)

512-243-4851

Michelle.summerfield@hhs.tex

Funding Formula

Elsa Rodriguez

512-341-4573

(cell)

469-859-9005

Elsa.rodriguez2@hhs.

Formula policy, procedures, approvals formulateam@hhs. or drop shipment questions:

L

Legislative Questions or Requests from Federal or State Legislators

Kristy Hansen (cell) Kristy.hansen@hhs.

512-341-4564 512-423-2949

M

Materials

Allison Mayer (cell) Allison.mayer@hhs.

512-341-4516 512-757-9894

(forms, brochures, posters, manuals, training / education / outreach materials, videos, DVDs, etc.)

O

Open Records / Public Information

Leona Duong (cell) Leona.duong@hhs.

512-341-4520 512-413-7356

Email address for anyone on this list: firstname.lastname@hhs.

On-site Vendor Evaluations Outreach

Performance Measures Policies

Breastfeeding Certification / Clinic Formula Local Agency Accounting Nutrition Education

Vendor

Victoria Pierce

512-341-4480

Victoria.pierce@hhs.

Jessica Leyendecker

512-341-4509

Jessica.leyendecker@hhs.texas .gov

P

Paula Kanter (cell) Paula.kanter@hhs.

512-341-4574 512-484-3743

Noemi Hernandez

512-341-4579

(cell)

512-517-6134

Noemi.hernandez2@hhs.texas. gov

Rachel Edwards

512-341-4763

(cell)

512-468-7317

Rachel.edwards@hhs.

Sandra Brown

512-341-4576

(cell)

512-423-9531

sandra.brown2@hhs.

Tammye Farmer-Holloman

(cell)

Tammye.farmerholloman@hh s.

512-341-4578 512-243-4852

Shirley Ellis (cell) Shirley.ellis@hhs.

512-341-4570 512-771-2338

Miranda Brown Miranda.brown1@hhs.

Email address for anyone on this list: firstname.lastname@hhs.

Quality Management Quality Improvement-Clinical Quality Improvement-Fiscal

Q

Carla Alaniz (cell) carla.alaniz@hhs.

512-341-4404 512-468-1319

Cynthia Gaxiola

512-341-4699

(cell)

512-940-4469

Cynthia.gaxiola@hhs.

Alaina D'Auria (cell) Alaina.dauria@hhs.

512-341-4721 512-436-2673

R

Records Retention Subpoenas for WIC Information

Olga Mikheeva (cell)

512-632-6821

Olga.mikheeva@hhs.

S

Kristy Hansen (cell) Kristy.hansen@hhs.

512-341-4564 512-423-2949

T

Texas Administrative Code WIC

Kristy Hansen (cell) Kristy.hansen@hhs.

512-341-4564 512-423-2949

Texas State Service Desk

800-650-1328

Training

Breastfeeding

Kristina Arrieta

512-341-4593

Kristina.arrieta@hhs.

Missy Hammer

512-341-4457

Missy.hammer@hhs.

Certification

Doreen LaDuca

512-341-4582

(cell)

512-468-8505

doreen.laduca@hhs.

Email address for anyone on this list: firstname.lastname@hhs.

Civil Rights Formula

Nutrition Texas Ten Step Program TXIN Training

Olga Mikheeva (cell)

512-632-6821

Olga.mikheeva@hhs.

Michelle Summerfield

512-341-4815

(cell)

512-243-4851

Michelle.summerfield@hhs.tex

Katie Oliver Katie.oliver@hhs.

512-341-4596

Betzabel Botello

512-341-4592

(cell)

512-922-0746

Betzabel.botello@hhs.

Sandra West Sandra.west@hhs.

512-341-4417

Debra White

512-341-4409

Debra.white1@hhs.

Vendor

Victoria Pierce

512-341-4480

Victoria.pierce@hhs.

WIC Certification Specialist (WCS) Robyn Majors (cell) Robyn.majors@hhs.

512-341-4560 512-550-6665

WIC Director's Orientation

Doreen LaDuca

512-341-4582

(cell)

512-468-8505

Doreen.laduca@hhs.

Transcript Review

Paula Kanter (cell) Paula.kanter@hhs.

512-341-4574 512-484-3743

Robyn Majors (cell) Robyn.majors@hhs.state.tx.us

512-341-4560 412-550-6665

Email address for anyone on this list: firstname.lastname@hhs.

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