Outcome Statement



Outcome StatementJob Title: General Manager Services DeliveryLevel: Negotiable Reports To: CEOPrepared Date: 6th November, 2020PURPOSE OF THE ROLELead the effective delivery of Lifeline WA’s services, and drive strategic initiatives aimed at achieving Lifeline WA’s vision, mission and strategic objectives.KEY OUTCOMES:Provide the strategic management to ensure that Lifeline WA’s services achieve the organisation’s mission and objectives.Ensure service delivery is effective, efficient and safe for both clients and staff.Drive a positive, client focused culture committed to quality and continuous improvement.Ensure positive and effective relationship management with funders and key stakeholders, including Lifeline Australia.Work collaboratively with the CEO and Executive Team to identify and develop opportunities to further expand Lifeline WA service portfolio.POSITION AUTHORITIES:Implement strategic and business plan within scope of accountabilityOperational decisions within approved budget and delegationsSUPERVISORY RESPONSIBILITIES Prevention Services ManagerTraining ManagerCommunity Visitors Scheme CoordinatorCrisis Support Services ManagerOperational Data AnalystREQUIRED STANDARDS (applicable to all positions)All actions, interactions, and decisions will be in accordance with Lifeline WA’s valuesAll actions, interactions, and decisions will uphold and promote Lifeline WA’s Code of ConductAll actions, interactions, and decisions will be consistent with Lifeline WA’s policies and standard operating proceduresValueSBuild Relationships based on mutual respect and expertiseDevelop others through sharing knowledge and experienceExercise empathy, wisdom and restraintCelebrate our achievements and acknowledge contributionsBe open to new ideas and embrace changeKnow why we do what we do and what outcomes we are trying to achieveDeliver exceptional results through commitment and accountabilityHonour the trust given to usPERSON PROFILE FOR THIS ROLESpecific Job Skills: Demonstrated operational general management skills.Proven planning, budgeting and strategy execution skills.Ability to apply commercial acumen in a for-purpose context.Proven budgetary and resources management abilities.Strong analytical skills to support decision making and drive performance improvement.Demonstrated experience in positive and effective contract negotiations and management including contract acquittal.Highly developed written and communication skills, including ability to prepare high level reports.Qualifications and/ or experience: MBA or equivalent qualification.Previous experience in a similar senior operational management role. Experience in working effectively at senior/executive level.Experience in stakeholder and government relationsExperience in working in the WA mental health sector (desirable)Computer skills: Competent and experienced with MS Office softwareLeadership Ability and Attributes for Success in the role Strong leadership and emotional intelligence skills with demonstrated ability to inspire, engage and collaborate with others.Proven ability to manage a multitude of complex tasks and projects simultaneously.Bias toward action and decision making, while effectively calculating and managing risksSelf-motivated and performance driven.A person of integrity, with an understanding of the ethical responsibilities of the position.POLICE CLEARANCE IS REQUIRED FOR THIS ROLE ................
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