Florida Department of Management Services - DMS
People First Customer Survey Results
2011
|Survey Facts |Top 3 Services |
| |Satisfaction |Dissatisfaction |
|March 7 – 18, 2011 |Leave Balance Overview (88%) |Hiring Center (61%) |
|Random Sample | | |
|25,000 Online Surveys |Personal Information (86%) |Job Site (65%) |
|5,500 Responses | | |
|7 Survey Questions |Biweekly Timesheets (83%) |Monthly Timesheet (68%) |
|2,200 Comments | | |
Overall People First Experience – Customer Satisfaction
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η% = Shows the percent increase of overall satisfaction from 2007 and 2010
Service Center and System – Customer Satisfaction
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Survey can be found at: .
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