Florida Department of Management Services - DMS



People First Customer Survey Results

2011

|Survey Facts |Top 3 Services |

| |Satisfaction |Dissatisfaction |

|March 7 – 18, 2011 |Leave Balance Overview (88%) |Hiring Center (61%) |

|Random Sample | | |

|25,000 Online Surveys |Personal Information (86%) |Job Site (65%) |

|5,500 Responses | | |

|7 Survey Questions |Biweekly Timesheets (83%) |Monthly Timesheet (68%) |

|2,200 Comments | | |

Overall People First Experience – Customer Satisfaction

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η% = Shows the percent increase of overall satisfaction from 2007 and 2010

Service Center and System – Customer Satisfaction

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Survey can be found at: .

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