Getting Help in MySelf Service

[Pages:4]MySelf Service

Getting Help in MySelf Service using the User Productivity Kit (UPK) online tutorials

The City has an online training tool called UPK (User Productivity Kit) which provides online tutorials and documentation (JOBAIDs). Several tutorials are available to help users understand how to complete their tasks in MySelf Service. This document explains how to access UPK and how to use UPK.

I. Accessing the Online Tutorials (UPK)

A. Pop-up Blocker In order to access the UPK application, ensure your Pop-up Blocker is turned off. Go to Tools > Pop-up Blocker. A.

B. Getting to the Lessons Once logged in to MySelf Service, you can access the online tutorials through Help on the menu in the upper right-hand corner or through the link on the My Assistance Tab.

B.

Click on Help.

Click on the Online tutorials (UPK) link.

Documents/UPK and Training Related Docs/Getting Help 9.1 MSS_UPK.doc September 2013

Click on the plus sign to expand the menu, and then click on the desired topic.

You can use the search field to search for a specific topic. Enter the topic you want help with in the search field and hit enter or click on the magnifying glass.

Documents/UPK and Training Related Docs/Getting Help 9.1 MSS_UPK.doc September 2013

Using UPK (User Productivity Kit) 1. Click on the topic you want help with; and 2. Click which Playback Mode you prefer to use.

3.

4.

2.

Playback Modes

1.

3. You can share a lesson with a coworker by clicking Share and sending the link to the lesson. 4. You can get more UPK instructions, but clicking the question mark. Some lessons have jump-in points that will take you to a specific section of a topic. To see if "jump-in" points are available, click on the small arrow next to the Playback Mode. The available jump-in points will display.

Jump-in point

Documents/UPK and Training Related Docs/Getting Help 9.1 MSS_UPK.doc September 2013

Besides general information, UPK bubbles hold user options. If you click on Actions at the top of the bubble, you will get a submenu. The submenu differs depending on the mode you are in. There are also links for actions at the bottom of the bubbles.

Link Next Step Previous Step Restart Playback Show next Alternative action

Display Concept Print It!

Attachments

Preferences

Help Close Topic

Description

Advance to the next step.

Return to the previous step.

Return to the first step in the topic and restart the task.

Display other ways to perform the current step. This link only appears when other ways to perform the current step are defined in the authoring process.

Display the conceptual information for the task. This link only appears if conceptual task information exists.

Displays a document that was provided for the topic by your content provider. This link only appears if a document was provided for Print It! mode.

Display individual links that launch additional information related to the current screen. This link only appears if additional information exists for the current screen.

Display the current preference settings for the Player. If this link does not appear, your administrator has preset all of the preferences and has prevented them from being changed.

Display the Player help system.

Close the topic in current playback mode and return to the topic launch point.

Documents/UPK and Training Related Docs/Getting Help 9.1 MSS_UPK.doc September 2013

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