Factsheet - Maersk
Dear Valued CustomerWith the current lockdown in South Africa, we recently communicated to our customers on the work from home strategy which has been enforced. ?? After the first week of lockdown, we have further decided to reduce the National Release Counters operational hours; this decision has been taken due to less traffic at all our Release Counters and for the safety and wellbeing of our staff. We will monitor the situation closely and adapt, if the need arises.From Monday, 6th April 2020, our Release Counters will be operational from Monday to Friday, 08h00 to 13h00. We will also have our dedicated staff available via the Import After Hours number (083 786 7145) from 14h00 to 22h00 on Monday to Friday and from 08h00 to 22h00 on public holidays and weekends. Visits to the Release Counters remain restricted to instances where original documentation must be received or collected, and we do encourage the remote management of your releases via: ?? Use of our Self-Service Delivery Order (online tool) for Import Cargo Release Use of our Paperless Release offering by e-mailing your Import Release request to za.import@If possible, move to handling shipments via Sea WaybillUse of a Telex Release instead of printing Original bills (the telex fee has been waived until further notice)Scanned copies of Original bills will not be permitted in lieu of risks involved for all partiesBest Regards,Maersk?National Customer Service Contact Number: 021 408 6888Finance Collection Department: 021 408 6168??National After-Hours Contact Numbers:?? ??Imports After hours:??083 786 7145?Exports After hours:???083 796 6415?Reefers After hours:???076 333 0399National Customer Service Email address:?za.export@ for export queriesza.import@?for import queries*After Hours Operational: 17h00 – 22h00 week days & 08h00-22h00 public holidays/weekends? ................
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