Crisis Line Statistics

Number of Calls by Line Crisis/Suicide Line (800.833.2900) National Lifeline (800.273.TALK) Child Abuse Line (877.881.1116) Elder Abuse Line (877.839.4347) Grief Line (800.837.1818) Crisis Text Total

Average Speed to Answer (seconds) Crisis & Grief Line National Lifeline (800.273.TALK) Child Abuse Line Elder Abuse Line Total

Abandonment Rate Crisis & Grief Line National Lifeline (800.273.TALK) Child Abuse Line Elder Abuse Line Total

Client's Location East: Antioch East: Bay Point East: Bethel Island / Byron East: Brentwood East: Discovery Bay East: Oakley/Knightsen East: Pittsburg Total: East County Central: Concord/Clayton/Clyde Central: Lafayette Central: Martinez/Pacheco Central: Moraga/Canyon Central: Orinda Central: Pleasant Hill Central: Walnut Creek Total: Central County South: Alamo South: Blackhawk/Danville/Diablo South: San Ramon Total: South County West: Crockett West: El Cerrito/Kensington West: El Sobrante / Hercules West: Pinole/Port Costa West: Richmond West: Rodeo West: San Pablo Total: West County Other/Unknown Total: Other/Unknown

Caller's Mood at End of Call Mood Improved Mood Unchanged Mood Worsened

Other Actions Initiated CPS Emergency Response Initiated APS Emergency Response

Month 1,453 527 491 109 129 120 2,829

Month 46.0 13.0 31.0 31.0 30.3

FYTD 5,728 1,974 1,779

553 404 470 10,908

FYTD 39.0 13.0 31.0 29.0 28.0

Month 13.0% 26.8% 4.4% 4.7% 12.2%

FYTD 13.1% 26.0%

4.9% 4.5% 12.1%

Month 209 11 31 42 3 25 177 18% 207 10 35 4 7 14 56 12% 22 16 20 2% 1 13 76 29 192 13 54 13%

1,562 55%

Month 93% 7% 0%

Month 354 59

FYTD 798 18 87 100 3 71 419 14% 709 23 126 9 14 88 180 11% 53 30 61 1% 3 37 231 135 283 48 280 9%

7,102 65%

FYTD 93% 7% 0%

FYTD 1,206

342

Crisis Line Statistics

Month: October 2021

Client's Age Youths (0-18) Adults (19-60) Seniors (61+)

Client's Gender Male Female Transgender

Client's Ethnicity African-American/Black Asian Caucasian/White Hawaiian/Pacific Islander Hispanic/Latino Native American Mixed/Other

Client's Language English Spanish Other

Client's Issues Abuse: Child Abuse: Domestic Violence Abuse: Rape/Sexual Assault Abuse: Seniors/Dependent Adults Basic Needs: Financial Assistance Basic Needs: Food Basic Needs: Homeless Services Basic Needs: Housing Basic Needs: Jobs/Employment Covid-19 Related Health Care: Eating Disorder Health Care: Insurance Coverage Health Care: Substance Abuse Mental Health: Anxiety/Stress Mental Health: Bereavement/Grief Mental Health: Depression Mental Health: Psychiatric Services Mental Health: Relationship Issues Mental Health: Self-injury/Cutting Mental Health: Trauma/PTSD Other: Suicide Intervention Issues Other: Legal Services Other: LGBTQ Services Other: Special Needs/Disability Other: Veterans Services Other: Youth Runaway

OUTCOMES Suicide Assessment Low Lethality Medium Risk High Risk

Suicide Intervention Talked Caller Down Contracted with Caller Initiated Rescue (5150) Safety Plan Created

Follow-Up Action Suicide Follow-up (# People) Suicide Follow-up (# Calls)

Month 19% 53% 28%

Month 34% 66% 0%

Month 20% 6% 61% 2% 10% 1% 0%

Month 99% 1% 0%

Month 485 42 14 121 21 19 99 96 10 136 3 0 64

1,617 121 635 368

1,813 16 24 252 15 65 16 5 1

FYTD 17% 54% 29%

35% 65% 0%

FYTD 18% 7% 64% 1% 9% 0% 1%

FYTD 99% 1% 0%

FYTD 1,734

157 68

568 177

44 462 382

45 506

8 24 264 5,256 403 1,944 1,388 4,958 55 66 1,151 101 87 41 13 8

Month 143 28 2

Month 48 43 5 3

Month 22 32

FYTD 585 111 16

267 226

26 27

59 97

Number of Calls by Line 211 211 Text Total

Average Speed to Answer (seconds) 211 Total

Abandonment Rate 211 Total

Client's Location East: Antioch East: Bay Point East: Bethel Island East: Brentwood East: Byron East: Discovery Bay East: Oakley/Knightsen East: Pittsburg Total: East County Central: Concord/Clayton/Clyde Central: Lafayette Central: Martinez/Pacheco Central: Moraga/Canyon Central: Orinda Central: Pleasant Hill Central: Walnut Creek Total: Central County South: Alamo South: Blackhawk/Danville/Diablo South: San Ramon Total: South County West: Crockett West: El Cerrito/Kensington West: El Sobrante West: Hercules West: Pinole/Port Costa West: Richmond West: Rodeo West: San Pablo Total: West County Other/Unknown Total: Other/Unknown

Client's Gender Male Female Transgender

Client's Age Youths (0-18) Adults (19-60) Seniors (61+)

Client's Language English Spanish Other

Month 3,113 112 3,225

Month 20.0 20.0

Month 11.2% 11.2%

Month 421 16 5 74 0 5 71 318

28% 416 9 14 5 3 41 95

18% 3 7

44 2%

5 20 31 22 42 497 22 170 25% 869 27%

Month 22% 78% 0%

Month 1%

75% 24%

Month 87% 12% 1%

FYTD 13,079

403 13,482

FYTD 20.5 20.5

FYTD 10.4% 10.4%

FYTD 1,820

86 20 308

9 15 343 1,411 30% 1,658 28 330 34 16 157 380 19%

7 46 151 2%

7 118 148

85 143 2,032

65 740 25% 3,325 25%

FYTD 24% 76% 0%

FYTD 1%

76% 23%

FYTD 87% 12% 1%

211 Statistics

Month: October 2021

Client's Ethnicity African-American/Black Asian Caucasian/White Hawaiian/Pacific Islander Hispanic/Latino Native American Mixed/Other

Client's Issues Basic Needs: Clothing/Household Basic Needs: Financial Assistance Basic Needs: Food Basic Needs: Homeless Services Basic Needs: Housing/Eviction Basic Needs: Housing/Foreclosure Basic Needs: Housing/Rent Assistance Basic Needs: Housing/Seniors Basic Needs; Housing/Subsidized Basic Needs: Jobs/Employment Covid-19 Related Health Care: Dental Health Care: Insurance Coverage Health Care: Health Services Health Care: Mental Health Health Care: Substance Abuse Other: Disaster Services Other: Education/Literacy Other: Emergency Services Other: Immigration Services Other: Legal Services Other: Parent Services Other: Physical/Sexual Abuse Other: Senior Services Other: Special Needs/Disability Other: Transportation

Outcomes Referrals Provided Homeless: Provided Motel Voucher Voucher Bednights/Adults Voucher Bednights/Youths

Caller's Mood at End of Call Mood Improved Mood Unchanged Mood Worsened

211 Database Agencies in Database Programs in Database Records Updated Visitors to Site Agencies/Sites/Services Searched Parenting Resources/English Parenting Resources/Spanish

Month 29% 4% 37% 1% 27% 0% 2%

Month 53

401 184 820

16 3

235 56

101 17

146 13 26

134 625

91 16 12 26 10 162 134 67 78 66 25

Month 5,866 3 13 12

Month 93% 7% 0%

Month 670

1,760 195

5,788 17,447

27 8

FYTD 29% 4% 38% 1% 27% 0% 1%

FYTD 174

1787 509

3,279 87 10

918 191 439

84 809

51 108 497 1951 375

27 53 65 27 590 687 308 337 226 147

FYTD 24,208

9 28 21

FYTD 94% 6% 0%

FYTD N/A N/A 354

19,861 59,947

112 41

Footnote: Homeless & HMG included in 211 Call Count

Other Statistics

Month: October 2021

Grief Counseling Active Grief Clients Group Counseling Sessions Mobile Grief Response Mobile Grief Response, People Impacted

Volunteer Hours Crisis Lines and 211 Grief Counseling Outreach & Training Community Projects Board/Office/Other Total

Month 33 8 0 0

FYTD N/A 52 2 69

Month 687 30 0 3 15 735

FYTD 2,536

195 8.5 10 61 2,810

Three Year Call History Trendline

Presentations and Trainings Agency Trainings Attended Trainings Presentations and Events Attended Presentations Materials Distributed

Website & Social Media Visitors to Site (unduplicated) Web Pageviews Social Media Views Social Media Followers

HMG/ACEs ACEs Active Clients HMG Active Clients

Month 2

54 2 0

30

Month 2,193 5,891 2,183 13

Month 59

429

FYTD 13

257 20

705 6,110

FYTD 8,726 22,839 16,693 2,196

FYTD N/A N/A

22,384

-1,255

October FYTD All Calls

21,129

3,261

24,390

FY 19/20

FY 20/21

FY 21/22

CRISIS CENTER STAFF

Administration

Executive Director

Tom Tamura, LMFT

Director of Operations and Finance

Walt Middleton, MBA

Finance Manager

Rocio Polanco

Office Manager

Elizabeth Valadez

Crisis / 211 Hot Lines

Director of Programs

Lesley Garcia, MS, PPS

Call Center Manager

Justin Jarratt

Call Center Shift Lead

Rico Millan

Call Center Shift Lead

Sharon Schutjer

Crisis / 211 Call Specialist

Isabel Paez

Crisis / 211 Call Specialist

Javonne Walker

Crisis / 211 Call Specialist

Joanna Siefert, MSW

Crisis / 211 Call Specialist

Valerie Purdey, MS

211 Database Administrator

Blanca Gutierrez

On-Call Staff

Anna Garron-Torres Belkis Beltran Benjamin Andersen Christine Seagren Ganna Kornfeld

Madelyn Ramsey Marcus Ferdinand Maribel Rubalcaba Natalie Jauregui

Grief Counseling Grief Counseling Coordination

Valerie Purdey, MS

Social Media & Website Social Media & Website

Elizabeth Valadez

Outreach & Training Outreach & Training Coordinator

Scott Chavez, MDIV

Help Me Grow/ACE's Help Me Grow Coordinator ACE's Coordinator ACE's Coordinator

Wendy Diaz, MS Lissa Maciel Ruby Leanos

Officers President Vice President Treasurer Secretary At Large At Large At Large At Large At Large At Large At Large At Large At Large Affiliates

CRISIS CENTER BOARD

Mark Dossa Nadesdye Valdes-Wong Linda Del Matto Robert Park

Chris Shackelford Concepcion James David Newhouse Guita Bahramipour Lizzie Vinluan Robin Raff Smaranika Mohapatra Tamara Mourton Michael Rekasis

24-HOUR CONTACT NUMBERS

211 / Crisis Hot Lines

Crisis/Suicide Hot Line

211

National Suicide Prevention Lifeline 800.273.TALK

Information and Referral

211

Grief Counseling

211

Homeless Hotline

211

Text HOPE to

20121

Websites

crisis-



CONTACT US

Business Office

admin@crisis-

925.939.1916

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