Local Service Index FAQs
2010-12-16 · Frequently Asked Questions. What is the Net Promoter Score (NPS)? Your Net Promoter score indicates how satisfied clients are with the level of service provided by SCORE counselors. It is often expressed as a percentage. Fred Reichheld introduced the concept in the Harvard Business Review in 2003 and followed up with the book The Ultimate Question: Driving Good Profits and True Growth. … ................
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