Network Support Specialist - Children's Aid Society

Network Support Specialist

Family & Children's Services of the Waterloo Region currently has a full-time (36.5 hours), permanent Network Support Specialist position available within the Technical Services team.

The Network Support Specialist is responsible to ensure highly reliable connectivity, security, availability and functionality for the Agency's data and telecommunications infrastructure and systems. This includes, but is not limited to, routing and switching, servers, storage, network appliances, backup, and access security.

This position requires an ability to work after-hours on projects and maintenance tasks and participate in an oncall rotation.

The role has a particular focus on the following areas: -Process Automation ? scripting, GPO policy development, software delivery and management, security patch management -Manage and continuously audit processes and documentation to seek out new ways to improve efficiency -IT Security, including perimeter security, endpoint security, networking, email filtering, VPN's, access controls, authentication mechanisms, Cloud services, etc. -Manage security events, investigate issues or incidents, ensure vulnerabilities are mitigated -Cloud service deployment and management such as O365 and other suites -Monitoring, maintaining, and troubleshooting routing and switching equipment -Monitoring and maintaining SQL servers -Implementing, maintaining, and troubleshooting Windows and Linux servers and other network appliances -Maintaining a VMware virtualization infrastructure -Participating in developing, maintaining and monitoring the organizations' Disaster Recovery/Business Continuity Plan, Procedures and Systems -Act as a technical resource for all level 2 and above tickets and issues

Qualifications: University Degree or College Diploma in Information Technology, Computer Science or related field Minimum three (3) years progressively responsible experience in a mid-size technical services department Strong understanding of the Microsoft Office 365 cloud environment including Azure Hands-on experience with network hardware and software from vendors such as Juniper, HP, Palo Alto Strong understanding of network technology and protocols: routing, firewall rules and ACL's, VLAN's, VPN's, WIFI, etc. Demonstrated competence in setup and maintenance of virtual environments required Strong understanding of network technology, protocols and tools Above average communication and negotiation skills Demonstrated knowledge of Linux is required Ability to work flexible hours as required

Compensation: $ 68,856.21 to $ 83,603.10 per annum (Office and Clerical 8) Agency paid health and dental benefits, including LTD, AD&D, and Life coverage Employee and Family Assistance Plan Generous vacation and sick time policies Banked overtime Paid on-call

Family & Children's Services of the Waterloo Region is committed to diversity in the workplace and strongly encourages applications from qualified individuals with varied backgrounds.

Articles 15 and 16 apply to internal applicants

Application Process Interested internal applicants are invited to submit a resume to internal.resume@, no later than 4:00 pm on July 2, 2021 quoting posting #020-2021.

Interested external applicants are invited to submit a resume to resume@, no later than 4:00 pm on July 2, 2021 quoting posting #020-2021.

Resumes will only be accepted electronically.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Accommodation at Family & Children's Services of the Waterloo Region We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 519-576-1329. Human Resources will work with the applicant and the interview committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

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