Keystone Academy for Learning Course Catalog



Course CatalogKeystone Academy for Learning | Spring Term | February - May 2021Studies show that ongoing employee development improves job performance and satisfaction. The Office of Administration’s Keystone Academy for Learning (KAL) offers a variety of courses to help you expand current skills and develop new ones.All live courses for this term are being offered virtually via Skype for Business, Skype Broadcast, Microsoft Teams, or Microsoft Live Events at no charge. Review the course catalog and discuss interesting opportunities with your supervisor. You may attend courses, with your supervisor’s approval, in any Learning Series, provided you will benefit from the course objectives and meet the appropriate pre-requisites for the session. KAL Booking and Cancellation policies can be found on the next page. Keystone Academy for Learning (KAL) Coaching Cohort – The Office of Administration’s Bureau of Talent Development is pleased to offer a new service. A KAL Coaching Cohort session is an individually designed virtual presentation for intact teams on a wide variety of topics including, but not limited to, leadership, supervision, productivity, morale, conflict management and team communication. Typically, the virtual presentation will be a two-hour instructor-led module based on the outcome of a learning needs assessment intake interview conducted by a Bureau of Talent Development consultant, beforehand. A minimum of 12-15 attendees is required to be considered for a coaching cohort with a maximum of 30 participants. If your work unit, team, or organization is looking for a session tailored to specific topics or to meet targeted educational or behavioral goals, contact us at 717.787.3813 or via email at RA-KAL@. Requests for a KAL Coaching Cohort presentation must be submitted by a member of the organization’s supervisory or leadership team.If you are unable to register/cancel KAL courses through LSO, contact the program office at RA-KAL@ or 717.787.3813. For agency specific courses, please contact your training officer.Booking Policy: Bookings received prior to the earliest possible booking date (registration begin date) will be cancelled. Course attendance must be approved by the latest possible booking date which is typically 1 week prior to the session unless it’s a paid course. The latest possible booking date for paid courses is typically 3 weeks prior to the session.If the course is not approved by 10 pm on the latest possible booking date, the training request will be rejected, and the employees’ name will be removed from the roster. A notification will be sent to the employee and the employees’ supervisor with the subject “WF LSO BOOKING REJ” and rejection reason code “008 - No approval action taken.”Non-Supervisors are not eligible for “Supervisor Only” courses. Registrations by non-supervisors will be canceled. They will receive a notification from LSO that they have not met the pre-requisites for the course.Contractors are not eligible for live instructor-led training within the Keystone Academy of Learning ‘Professional Development’ or ‘Supervisor’ Series. Registrations by contractors will be canceled. They will receive a notification from LSO that they have not met the pre-requisites for the course.Cancellation Policy: Paid Courses: Please be aware that agencies will still be charged for the cost of paid courses if the employee fails to attend or cancel participation within 15 business days prior to the course start date. In some instances, agencies may choose to send a replacement if an employee is unable to attend on the scheduled date. If agencies choose to send a replacement, the Keystone Academy for Learning must be notified via e-mail at ra-kal@. This notification must occur no later than two days before the course is presented to allow for the adjustment of the course roster and the agency billing. Please call 717.787.3813 with questions.No-Cost Courses: Learners may choose to cancel their attendance in a session up to 1 week prior to the session. Cancellation requests received after that date should be sent to ra-kal@. KAL Questions: Any questions related to KAL policy may be directed to ra-kal@HOW TO BOOK A VIRTUAL OR CLASSROOM COURSE IN LSOGo to ESS () Click the “My Training” tile located under COPA Home.“My Training” homepage appears.Click the “Keystone Academy for Learning” link in the Course Catalog section on the lower left.Click the Learning Series links in the Assigned Subject Areas section to view available courses.Click the Course Title link for the course you would like to attend.The Course Description page appears.Scroll to the bottom of the Course Description page. Details for the scheduled sessions appear.Click the “To Registration” link associated with the date and time you would like to attend.Details for the date and time you selected appear.Scroll to the bottom of the page and click the “Request participation in this course” button.The “Do you want to request participation in this course?” pop up window appears. Helpful hint: For courses that have reached maximum capacity, you can click the “Waitlist Booking” link to join the waitlist, which works on a first come, first served basis. If you are at the top of the waitlist, you will be automatically booked when a place in the course opens due to cancellation. Please note: Being placed on a waitlist does not guarantee you a seat in the session.Click “OK.”“The participation request was submitted” message appears at the top of the page.Helpful hints: The course will appear in your “My Training Activities” section. “Partic. Requested” will appear in parentheses under the course title until your attendance is approved by your supervisor. Courses must be approved by the latest possible booking date, which is one week prior to the course date for free courses, three weeks prior for cost courses.DateCourse TitleLearning SeriesPresented ByTimeLocationCostLooking for LEAN or Finance course offerings? Visit the Enterprise Training for All Agencies folder in ESS – My Training.Feb 01Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 02Business Writing BasicsProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Feb 03Choice Architecture Professional DevelopmentNick Klimowicz09:00-11:00YOUR DESK – Virtual Session$ 0Feb 03SharePoint Doc Libraries and Meta DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 03DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentSara McFadden01:00-3:00YOUR DESK – Virtual Session$ 0Feb 04Leadership Basics for SupervisorsSupervisors OnlySupervisorMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Feb 08Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 08SharePoint Web Parts and Displaying DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch01:00-02:00YOUR DESK – Virtual Session$ 0Feb 09Appreciating Differences at WorkProfessional DevelopmentJeffrey Kreider09:00-11:00YOUR DESK – Virtual Session$ 0Feb 09Employee Performance ReviewSupervisors OnlySupervisorNick Klimowicz9:00-12:00YOUR DESK – Virtual Session$ 0Feb 10SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 10Teleworking with OneDriveNEW COURSE OFFERING!Microsoft SkillRobert Hemsch11:15-12:15YOUR DESK – Virtual Session$ 0Feb 10Productive Virtual MeetingsNEW COURSE OFFERING!Professional DevelopmentAndy Kuebler02:00-03:30YOUR DESK – Virtual Session$ 0Feb 11Overcoming Unconscious BiasProfessional DevelopmentNicole Tyler09:00-11:00YOUR DESK – Virtual Session$ 0Feb 11Navigating Emotional IntelligenceProfessional DevelopmentSue Zehner10:00-12:00YOUR DESK – Virtual Session$ 0Feb 16Sexual Harassment A&P for Supervisors Supervisors & Managers OnlySupervisorEileen Hower10:00-12:00YOUR DESK – Virtual Session$ 0Feb 17Customer Service EssentialsNEW COURSE OFFERING!Professional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0Feb 17Microsoft Teams BasicsNEW COURSE OFFERING!Microsoft SkillJarad Cambria10:00-11:00YOUR DESK – Virtual Session$ 0Feb 17SharePoint PermissionsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 17Disability-Related Trng for Supervisors Supervisors & Managers OnlySupervisorMartin Kearney10:00-12:00YOUR DESK – Virtual Session$ 0Feb 17Understanding Your PersonalityNEW COURSE OFFERING!Professional DevelopmentConner Newkam-UlrichMandy Schwemm01:00-3:00YOUR DESK – Virtual Session$ 0Feb 18Essentials of Supervision - (Part 1 of 2)Supervisors OnlyNEW COURSE OFFERING!SupervisorAmy Butler09:00-11:00YOUR DESK – Virtual Session$ 0Feb 18Problem SolvingProfessional DevelopmentNicholas Klimowicz09:00-11:00YOUR DESK – Virtual Session$ 0Feb 18Professional PresenceProfessional DevelopmentMary Lane09:00-11:00YOUR DESK – Virtual Session$ 0Feb 18Leading with InfluenceProfessional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0Feb 18Motivation Through GamificationProfessional DevelopmentMarie McGuire01:00-03:00YOUR DESK – Virtual Session$ 0Feb 22Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 23Staying Connected in a Virtual AgeNEW COURSE OFFERING!Professional DevelopmentMary Lane09:00-09:45YOUR DESK – Virtual Session$ 0Feb 23Diversity & Inclusion for Supervisors Supervisors OnlySupervisorNicole Tyler09:00-11:30YOUR DESK– Virtual Session$ 0Feb 23Defeating Employee StagnationNEW COURSE OFFERING!Professional DevelopmentEileen Forney09:00-11:00YOUR DESK – Virtual Session$ 0Feb 24Managing Your StressProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Feb 24Navigating ChangeNEW COURSE OFFERING!Professional DevelopmentMandy Schwemm Angel Bradford09:00-11:00YOUR DESK – Virtual Session$ 0Feb 24SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Feb 24DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentTarita Kauffman10:00-12:00YOUR DESK – Virtual Session$ 0Feb 24Managing Your PeersSupervisors OnlySupervisorJoe Orndorff01:00-2:30YOUR DESK – Virtual Session$ 0Feb 25PositivityProfessional DevelopmentNicole Tyler9:00-11:00YOUR DESK – Virtual Session$ 0Feb 25Delegation for SupervisorsSupervisors OnlySupervisorKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0Feb 25Empathy and Active ListeningNEW COURSE OFFERING!Professional DevelopmentNick Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0Mar 02Intentional Conversations for SupsSupervisors OnlySupervisorMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Mar 02Webinar Facilitation TechniquesProfessional DevelopmentMarie McGuire09:00-12:00YOUR DESK – Virtual Session$ 0Mar 03DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentDarice Mayhew01:00-03:00YOUR DESK – Virtual Session$ 0Mar 03Values, Vision, and Mission StatementsNEW COURSE OFFERING!Professional DevelopmentTarita Kauffman09:00-12:00YOUR DESK – Virtual Session$ 0Mar 03SharePoint Web Parts and Displaying DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 04Customer Service EssentialsProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Mar 09Time ManagementProfessional DevelopmentMandy SchwemmKaylene Wance09:00-11:00YOUR DESK – Virtual Session$ 0Mar 09Overcoming Unconscious BiasProfessional DevelopmentNicole Tyler01:00-03:00YOUR DESK – Virtual Session$ 0Mar 10Labor Relations for Supervisors - (Part 1 of 2)Supervisors & Managers OnlySupervisorJennifer KreiderJennifer Sracic08:30-12:00YOUR DESK – Virtual Session$ 0Mar 10Appreciating Differences at WorkProfessional DevelopmentJeffrey Kreider09:00-11:00YOUR DESK – Virtual Session$ 0Mar 10Writing Effective Interview Q’s for SupsSupervisors OnlySupervisorKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0Mar 10SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 10Teleworking with OneDriveNEW COURSE OFFERING!Microsoft SkillRobert Hemsch11:15-12:15YOUR DESK – Virtual Session$ 0Mar 10Employee Performance ReviewSupervisors OnlySupervisorNick Klimowicz01:00-04:00YOUR DESK – Virtual Session$ 0Mar 10Productive Virtual MeetingsNEW COURSE OFFERING!Professional DevelopmentAndy Kuebler02:00-03:30YOUR DESK – Virtual Session$ 0Mar 15Business Writing BasicsProfessional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0Mar 16Essentials of Supervision - (Part 1 of 2)Supervisors OnlyNEW COURSE OFFERING!SupervisorAmy Butler09:00-11:00YOUR DESK – Virtual Session$ 0Mar 16Nibbling (Social Undermining)Supervisors OnlyNEW COURSE OFFERING!SupervisorMandy Schwemm Kaylene Wance09:00-11:00YOUR DESK – Virtual Session$ 0Mar 16Managing Your PeersSupervisors OnlySupervisorJoe Orndorff10:00-11:30YOUR DESK – Virtual Session$ 0Mar 16Sexual Harassment A&P for Supervisors Supervisors & Managers OnlySupervisorEileen Hower10:00-12:00YOUR DESK – Virtual Session$ 0Mar 16Problem SolvingProfessional DevelopmentNicholas Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0Mar 17Defusing Telephone Customer FrustrationsProfessional DevelopmentKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0Mar 17SharePoint PermissionsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 17Disability-Related Trng for Supervisors Supervisors & Managers OnlySupervisorMartin Kearney10:00-12:00YOUR DESK – Virtual Session$ 0Mar 17Labor Relations for Supervisors - (Part 2 of 2)Supervisors & Managers OnlySupervisorJennifer KreiderJennifer Sracic8:30-12:00YOUR DESK – Virtual Session$ 0Mar 18Diversity & Inclusion for Supervisors Supervisors OnlySupervisorNicole Tyler01:00-3:30YOUR DESK– Virtual Session$ 0Mar 19Microsoft Teams BasicsNEW COURSE OFFERING!Microsoft SkillJarad Cambria10:00-11:00YOUR DESK – Virtual Session$ 0Mar 22TeambuildingNEW COURSE OFFERING!Professional DevelopmentKristine Jehu10:00-12:00YOUR DESK – Virtual Session$ 0Mar 22Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 23Managing Your StressProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Mar 23Coaching for ChangeSupervisors OnlySupervisorMary Lane09:00-11:00YOUR DESK – Virtual Session$ 0Mar 23Understanding Your PersonalityNEW COURSE OFFERING!Professional DevelopmentConner Newkam-UlrichAngel Bradford09:00-11:00YOUR DESK – Virtual Session$ 0Mar 24SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 24DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentCheryl Peoples10:00-12:00YOUR DESK – Virtual Session$ 0May 25Conflict Management SkillsProfessional DevelopmentNick Klimowicz09:00-11:00YOUR DESK – Virtual Session$ 0Mar 25Effective CommunicationNEW COURSE OFFERING!Professional DevelopmentAmy Butler09:00-11:00YOUR DESK – Virtual Session$ 0Mar 25Navigating ChangeNEW COURSE OFFERING!Professional DevelopmentAngel BradfordConner Newkam-Ulrich1:00-3:00YOUR DESK – Virtual Session$ 0Mar 30PositivityProfessional DevelopmentNicole Tyler1:00-3:00YOUR DESK – Virtual Session$ 0Mar 31SharePoint Doc Libraries and Meta DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Mar 31Basics of Effective PresentationsNEW COURSE OFFERING!Professional DevelopmentEileen Forney10:00-12:00YOUR DESK – Virtual Session$ 0Mar 31Navigating Emotional IntelligenceProfessional DevelopmentSue Zehner10:00-12:00YOUR DESK – Virtual Session$ 0Mar 31DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentMandy Schwemm1:00-3:00YOUR DESK – Virtual Session$ 0Mar 31Empathy and Active ListeningNEW COURSE OFFERING!Professional DevelopmentNick Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0Apr 01Leadership Basics for SupervisorsSupervisors OnlySupervisorMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Apr 05SharePoint Web Parts and Displaying DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 06Respect in the WorkplaceNEW COURSE OFFERING!Professional DevelopmentKristine Jehu10:00-12:00YOUR DESK – Virtual Session$ 0Apr 06Overcoming Unconscious BiasProfessional DevelopmentNicole Tyler09:00-11:00YOUR DESK – Virtual Session$ 0Apr 07Motivation Through GamificationProfessional DevelopmentMarie McGuire09:00-11:00YOUR DESK – Virtual Session$ 0Apr 07SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 07Teleworking with OneDriveNEW COURSE OFFERING!Microsoft SkillRobert Hemsch11:15-12:15YOUR DESK – Virtual Session$ 0Apr 07Navigating Emotional IntelligenceProfessional DevelopmentSue Zehner01:00-3:00YOUR DESK – Virtual Session$ 0Apr 08Choice Architecture Professional DevelopmentNick Klimowicz01:00-3:00YOUR DESK – Virtual Session$ 0Apr 08Microsoft Teams BasicsNEW COURSE OFFERING!Microsoft SkillJarad Cambria2:00-3:00YOUR DESK – Virtual Session$ 0Apr 12Customer Service EssentialsNEW COURSE OFFERING!Professional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0Apr 12Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 13Staying Connected in a Virtual AgeNEW COURSE OFFERING!Professional DevelopmentMary Lane09:00-09:45YOUR DESK – Virtual Session$ 0Apr 13Employee Performance ReviewSupervisors OnlySupervisorNick Klimowicz9:00-12:00YOUR DESK – Virtual Session$ 0Apr 14Business Writing BasicsProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Apr 14SharePoint PermissionsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 14Productive Virtual MeetingsNEW COURSE OFFERING!Professional DevelopmentAndy Kuebler02:00-03:30YOUR DESK – Virtual Session$ 0Apr 15Appreciating Differences at WorkProfessional DevelopmentJeffrey Kreider09:00-11:00YOUR DESK – Virtual Session$ 0Apr 15Leading with InfluenceProfessional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0Apr 15Diversity & Inclusion for Supervisors Supervisors OnlySupervisorNicole Tyler09:00-11:30YOUR DESK– Virtual Session$ 0Apr 20Sexual Harassment A&P for Supervisors Supervisors & Managers OnlySupervisorEileen Hower10:00-12:00YOUR DESK – Virtual Session$ 0Apr 21Managing Your StressProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0Apr 21Delegation for SupervisorsSupervisors OnlySupervisorKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0Apr 21SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 21Managing Your PeersSupervisors OnlySupervisorJoe Orndorff10:00-11:30YOUR DESK – Virtual Session$ 0Apr 21Disability-Related Trng for Supervisors Supervisors & Managers OnlySupervisorMartin Kearney10:00-12:00YOUR DESK – Virtual Session$ 0Apr 21DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentHattie McCarter10:00-12:00YOUR DESK – Virtual Session$ 0Apr 22Problem SolvingProfessional DevelopmentNicholas Klimowicz09:00-11:00YOUR DESK – Virtual Session$ 0Apr 22Overcoming the Cycle of Self-DefeatProfessional DevelopmentJeffrey Kreider09:00-11:00YOUR DESK – Virtual Session$ 0Apr 27Empathy and Active ListeningNEW COURSE OFFERING!Professional DevelopmentNick Klimowicz09:00-11:00YOUR DESK – Virtual Session$ 0Apr 27Professional PresenceProfessional DevelopmentMary Lane09:00-11:00YOUR DESK – Virtual Session$ 0Apr 28SharePoint Doc Libraries and Meta DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0Apr 28DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentJonathan Brown01:00-3:00YOUR DESK – Virtual Session$ 0Apr 29PositivityProfessional DevelopmentNicole Tyler09:00-11:00YOUR DESK – Virtual Session$ 0May 03SharePoint Web Parts and Displaying DataNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0May 04Webinar Facilitation TechniquesProfessional DevelopmentMarie McGuire09:00-12:00YOUR DESK – Virtual Session$ 0May 04Overcoming Unconscious BiasProfessional DevelopmentNicole Tyler01:00-3:00YOUR DESK – Virtual Session$ 0May 05Coaching for ChangeSupervisors OnlySupervisorMary Lane09:00-11:00YOUR DESK – Virtual Session$ 0May 05SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0May 05Teleworking with OneDriveNEW COURSE OFFERING!Microsoft SkillRobert Hemsch11:15-12:15YOUR DESK – Virtual Session$ 0May 06Navigating Emotional IntelligenceProfessional DevelopmentSue Zehner01:00-03:00YOUR DESK – Virtual Session$ 0May 06Employee Performance ReviewSupervisors OnlySupervisorNick Klimowicz01:00-4:00YOUR DESK – Virtual Session$ 0May 10Microsoft Forms BasicsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0May 11Intentional ConversationsSupervisors OnlySupervisorMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0May 11Essentials of Supervision - (Part 2 of 2)Supervisors OnlyNEW COURSE OFFERING!SupervisorAmy Butler09:00-11:30YOUR DESK – Virtual Session$ 0May 12Writing Effective Interview Q’s for SupsSupervisors OnlySupervisorKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0May 12Networking for IntrovertsNEW COURSE OFFERING!Professional DevelopmentTarita Kauffman09:00-12:00YOUR DESK – Virtual Session$ 0May 12SharePoint PermissionsNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0May 12Problem SolvingProfessional DevelopmentNicholas Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0May 12Productive Virtual MeetingsNEW COURSE OFFERING!Professional DevelopmentAndy Kuebler02:00-03:30YOUR DESK – Virtual Session$ 0May 13Labor Relations for Supervisors - (Part 1 of 2)Supervisors & Managers OnlySupervisorJennifer KreiderJennifer Sracic8:30-12:00YOUR DESK – Virtual Session$ 0May 13Customer Service EssentialsProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0May 13Diversity & Inclusion for Supervisors Supervisors OnlySupervisorNicole Tyler01:00-3:30YOUR DESK– Virtual Session$ 0May 13Time ManagementProfessional DevelopmentKaylene Wance Conner Newkam-Ulrich01:00-3:00YOUR DESK– Virtual Session$ 0May 14Microsoft Teams BasicsNEW COURSE OFFERING!Microsoft SkillJarad Cambria02:00-3:00YOUR DESK – Virtual Session$ 0May 17Business Writing BasicsProfessional DevelopmentMarleigh Turner09:00-11:00YOUR DESK – Virtual Session$ 0May 18Managing Your StressProfessional DevelopmentMichelle Frechette09:00-11:00YOUR DESK – Virtual Session$ 0May 18Sexual Harassment A&P for Supervisors Supervisors & Managers OnlySupervisorEileen Hower10:00-12:00YOUR DESK – Virtual Session$ 0May 19Defusing Telephone Customer FrustrationsProfessional DevelopmentKaren McCurdy09:00-11:00YOUR DESK – Virtual Session$ 0May 19SharePoint for End UsersNEW COURSE OFFERING!Microsoft SkillRobert Hemsch10:00-11:00YOUR DESK – Virtual Session$ 0May 19Disability-Related Trng for Supervisors Supervisors & Managers OnlySupervisorMartin Kearney10:00-12:00YOUR DESK – Virtual Session$ 0May 19DEI: Re-Imagining the Culture of Your WorkplaceProfessional DevelopmentSara McFadden10:00-12:00YOUR DESK – Virtual Session$ 0May 19Managing Your PeersSupervisors OnlySupervisorJoe Orndorff01:00-2:30YOUR DESK – Virtual Session$ 0May 19Effective CommunicationNEW COURSE OFFERING!Professional DevelopmentAmy Butler09:00-11:00YOUR DESK – Virtual Session$ 0May 19Conflict Management SkillsProfessional DevelopmentNick Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0May 20Labor Relations for Supervisors - (Part 2 of 2)Supervisors & Managers OnlySupervisorJennifer KreiderJennifer Sracic8:30-12:00YOUR DESK – Virtual Session$ 0May 20Appreciating Differences at WorkProfessional DevelopmentJeffrey Kreider09:00-11:00YOUR DESK – Virtual Session$ 0May 20PositivityProfessional DevelopmentNicole Tyler01:00-3:00YOUR DESK – Virtual Session$ 0May 26Nibbling (Social Undermining) Supervisors OnlyNEW COURSE OFFERING!SupervisorKaylene WanceMandy Schwemm01:00-3:00YOUR DESK – Virtual Session$ 0May 27Empathy and Active ListeningNEW COURSE OFFERING!Professional DevelopmentNick Klimowicz1:00-03:00YOUR DESK – Virtual Session$ 0Looking for LEAN or Finance course offerings? Visit the Enterprise Training for All Agencies folder in ESS – My Training.HOW TO BOOK A WEB-BASED TRAINING COURSE IN LSOGo to ESS () Click the “My Training” tile located under COPA Home.“My Training” homepage appears.Click the “Keystone Academy for Learning” link in the Course Catalog section on the lower left.Click the Learning Series links in the Assigned Subject Areas section to view available courses.Click the Course Title link for the course you would like to attend.The Course Description page appears.Scroll to the bottom of the Course Description page. Details for the scheduled sessions appear.Click the “Book” link.Details for the date and time you selected appear.Scroll to the bottom of the page and click the “Start Now” button.Course TitleLearning SeriesTimeTo CompleteCostWeb-Based Trainings are available on demand and can be accessed/completed at any time.DEI: Reimaging the Culture of Your WorkplaceNEW COURSE OFFERING!Professional Development1 hour$ 0Grammar and PunctuationProfessional Development15 minutes$ 0Managing for the AgesProfessional Development15 minutes$ 0RLS: Active ListeningProfessional Development10 minutes$ 0RLS: Conflict ManagementProfessional Development10 minutes$ 0RLS: Coping with ChangeProfessional Development10 minutes$ 0RLS: Creating an Individual Dvpt PlanProfessional Development10 minutes$ 0RLS: Interviewing for SuccessProfessional Development10 minutes$ 0RLS: ResiliencyProfessional Development10 minutes$ 0RLS: Six Thinking Hats for MeetingsProfessional Development10 minutes$ 0RLS: Write to the PointProfessional Development10 minutes$ 0Microsoft Teams Advanced FeaturesNEW COURSE OFFERING!Microsoft Skill25 minutes$ 0Microsoft Teams Getting StartedNEW COURSE OFFERING!Microsoft Skill35 minutes$ 0Microsoft Teams Live EventsNEW COURSE OFFERING!Microsoft Skill35 minutes$ 0Microsoft Teams MeetingNEW COURSE OFFERING!Microsoft Skill25 minutes$ 0Microsoft Teams Mobile ApplicationNEW COURSE OFFERING!Microsoft Skill40 minutes$ 0Office 365 Accessibility OverviewMicrosoft Skill1 hour$ 0Office 365 Day in the LifeMicrosoft Skill45 minutes$ 0Delegation for SupervisorsSupervisor15 Minutes$ 0 ................
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