Financial Counselor



I. JOB SUMMARY

Supervisor: Chief Medical Officer (or Medical Director)

Job Description: The Physician Assistant is responsible for diagnosing and treating a variety of diseases and injuries as part of the Patient-Centered Medical Home (PCMH) care delivery model in a Family Medicine setting; provides comprehensive, outpatient medical services for individuals and families on a continuing basis; and, may, at certain locations, provide a continuum of care into inpatient and/or residential settings.

Knowledge, Skills and Abilities:

1. Knowledge of the essential functions, practices and procedures of a medical clinic and office

2. Knowledge of CPT and ICD-10 coding

3. Knowledge of and ability to diagnose and treat a variety of diseases and injuries in a Family Practice model setting

4. Knowledge of, skills related to and ability to treat medical and surgical emergencies

5. Skill in operating personal computer utilizing word processing, databases and e-mail

6. Skill in operating various office equipment: calculator, copy machine, fax machine, and telephone

7. Skill in operating various medical office equipment, such as; EKG machine, pulse oximeter, nebulizer, spirometer, audiology, sterilizers, etc.

8. Ability to work as a team member of an interdisciplinary care delivery model known as the Patient-Centered Medical Home and Team Care Medicine model.

9. Ability to hold a State Pharmacy Dispensing License and dispense medications (dependent upon health center location)

10. Ability to maintain confidentiality of information, patient financial and medical information

11. Ability to read, write legibly, calculate mathematical figures and medication doses

12. Ability to solve practical problems dealing with a variety of variables

13. Ability to exercise good judgment in appraising situations and making decisions

14. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA's organization

15. Ability to communicate in a courteous and professional manner

16. Ability to provider culturally-competent care to all patient types regardless of age, race, gender, or ethnicity. Spanish language proficiency helpful but not required.

17. Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.

18. Ability to hear and speak to converse over telephone and interview patients

19. Ability to see to accurately calculate and administer doses of medication and perform physical exams

20. Ability to lift up to 20 pounds on a frequent basis

21. Reasonable accommodation will be made for physical limitations on an individual basis

Education and Experience: Graduate of an accredited program of Physician Assistants; certified by the Nevada State Board of Medical Examiners as a Physician Assistant. Minimum of 1-2 years experience in a community health center or rural health setting preferred but not required. Must be licensed in the State of Nevada.

II. RESPONSIBILITIES

Patient Encounters

1. Performs patient medical care as described by the nurse practices and by the guidelines of CHA. This may included;

a. Diagnoses and treats a variety of diseases and injuries

b. Performs variety of procedures in the clinic

c. Promotes health by educating the patient regarding diet, hygiene and prevention of disease

d. Performs surgical procedures commensurate with surgical competency

e. Provides emergency medical services

2. Reports deaths and outbreak of contagious diseases to governmental authorities

3. Refers patients to consultant services as needed

4. Informs patient and patient family of risks associated with procedures and assures signatures are obtained in accordance with CHA policy and procedures

5. Provides emotional support, compassion and is sympathetic to patient needs

6. Assist in triage for walk-ins, calls-ins and urgent patients

Medical Quality

1. Abides by CHA professional code of conduct with demonstration of attention to quality and CHA standards for clinical productivity.

2. Ensures compliance with set CHA policies and procedures relating to clinical care and professionalism

3. Ensures compliance with HIPAA, OSHA & other regulatory agencies

4. Monitors competency of support staff’s clinical skills and knowledge

5. Ensures medical equipment and emergency medical equipment is in good working condition

6. Ensures adequate supplies and sterile equipment is available to meet the needs of the clinic and the population it serves

7. Dispenses prescribed medications according to written directions and according to CHA policy and state regulations (depending upon health center location)

8. Participates in quality assurance/improvement reviews of medical records as needed

9. Participate in quality management projects as requested

10. Participates in the development of medical protocols as needed

11. Reviews medical protocols and provides input based on research and experience

Medical Records

1. Documents patient's visit with entry on patient's medical record in accordance with policy

2. Ensures all electronic medical records and documentation are completed per CHA standard policy and procedures

3. Documents all interactions with patients in medical record

Laboratory Responsibilities

1. Oversees performance of and performs routine in office laboratory procedures (urine dipstick, hemacue, strep tests, etc) as needed

2. Adheres to all OSHA, state and CHA lab manual policy and procedures requirements

Financial Responsibilities

1. Ensures appropriate evaluation and management code is utilized to match documentation of clinic visit in patient's medical record

2. Ensures all appropriate charges are documented on patient's superbill and verifies/ completes required lab forms with correct ICD-10 and CPT codes

3. Ensures patient informed of advanced beneficiary notice and signature is obtained prior to procedure or examination

4. Practices economy in supply selection and usage, eliminating waste and constantly striving for way to reuse or recycle as appropriate

General Duties

1. Ensures proper computer procedures are followed as per CHA policy and procedure

2. Performs other work related duties as requested by supervisor

Customer Service

1. Exemplifies in behavior the Core Values of CHA

(C.A.R.E.S. = Compassion/Accessibility/Excellence/Service)

2. Ensures cleanliness of work environment during operational hours

3. Returns patient calls according to set CHA policies and procedures

4. Professional respectful communication with patients, staff, and the medical community

Quality Management

1. Participates as a equal member of the clinic team by constantly being alert for ways to improve customer service, improve patient flow, increase productivity, and improve utilization of resources communicating ideas to supervisor

2. Participates in quality management projects as requested

3. Adheres to CHA policy regarding incident forms and/or patient complaints

4. Notifies supervisor of unusual occurrences or risk management issues

5. Attends and actively participates in team and provider meetings

6. Follows all CHA policies and procedure

III. PERFORMANCE STANDARDS

Professional Competence

1. Proficient in diagnostic procedures and treatment of illness and injuries in a family practice model setting; keeping up to date on recent developments and trends in patient care management

2. Demonstrates a working knowledge of pharmacology, nutrition and mental health

3. Participates in development of protocols and utilizes established CHA protocols to guide patient care

4. Utilizes knowledge of CPT and ICD-10 coding in appropriately billing for services rendered

5. Utilizes knowledge of CHA policy and procedures, HIPAA, OSHA and other regulatory agencies to ensure clinic and staff compliance

Patient Relationships/Quality of Service/Customer Service

1. Ensures confidentiality of information

2. Sets the example of exemplary customer service for both internal and external customers

3. Treats all patients equally regardless of race, creed, gender, nationality, age or ethnicity

Productivity

1. Utilizes good time management skills to ensure all facets of patient care completed in a timely manner and support staff are able to leave at the expected times

2. Sees an average of 21-23 patients per 8-hour day, or a level of productivity agreed upon with supervisor

Accuracy/Efficiency

1. Encounters, reports, time sheets, etc are accurate and submitted on time

2. Maintains and completes patient records, logs and reports in accordance with CHA policy and procedure

3. Completes encounters and lab slips utilizing proper CPT and ICD-10 codes for services rendered; accurately noting all charges (lab, x-ray, procedures, medications, etc)

4. Ensures patient informed of advanced beneficiary procedures and obtains signatures as required

Reliability

1. Positively supports requests from administrative office, clinic team and supervisor implementing policy and new programs

2. Consciously follows through on patient care needs - ie. abnormal clinical results, etc

3. Consistently follows CHA policy, procedures and protocols

4. Dependable and punctual

Peer/Co-Worker Relationships and Teamwork

1. Works to create/maintain good relationships with, clinic team, supervisors and co-workers

2. Fosters working together as a team: dealing with and resolving conflict in an timely, efficient and positive manner

3. Actively participates in team meetings and provider meetings

Contributions to Company and Community

1. Participates in quality assurance activities

2. Participates in community functions that represent CHA

3. Utilizes proper dress and grooming habits and always presents CHA in a positive light

4. Performs other duties as assigned

By my signature: I am aware and knowledgeable of my responsibilities and scope of practice as a licensed PHYSICIAN ASSISTANT (PA) in the State of Nevada.

Employee Signature: _____________________________ Date: ______________

Print Name: _________________________________________

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