THE ROWANS HOSPICE



Job Description

|Job Title: |Housekeeping Assistant |

|Department: |Housekeeping |

|Reporting to: |House and Facilities Manager |

|Accountable to: |Director of Quality |

| |The post holder will be responsible with assisting as directed, with the housekeeping services provided within the hospice |

|Job Purpose: |for patients, visitors, and staff. |

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|Position in Organisation |

|Reports to House and Facilities Manager |

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|Accountable to Director of Quality/House and Facilities Manager/Assistant Housekeeper |

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|In contact with staff, patients, relatives, visitors of the hospice. |

|Main areas of responsibility |

|General |To carry out, as directed, all aspects of cleaning tasks and laundry services as laid down in the regular and periodic |

| |cleaning schedules |

| |To ensure the environment, equipment and surfaces are maintained in a hygienic condition and to ensure that this is |

| |recorded. |

| |To ensure that all cleaning tasks are carried out as described in the cleaning schedules to ensure the environment, |

| |equipment and surfaces are maintained in a hygienic condition and to ensure that this is recorded. |

| |To ensure that the cleaning of rooms vacated are carried out within a reasonable time scale and that rooms are prepared|

| |to welcome a new patient/family. |

| |To carry out cleaning duties for all non-clinical areas ensuring that they are left clean and tidy. |

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| |Ensure that all housekeeping equipment is kept safe, in good order and in a hygienic way and that all equipment is |

| |maintained to the manufacturer specifications. |

| |To ensure a high standard of general cleanliness |

| |To adhere to the hospice and Statutory regulations pertaining to the safe and hygienic operation of the Housekeeping |

| |areas. |

| |To, at all times, be aware of the special needs of the patients and to meet these needs wherever it is practicably |

| |possible. |

| |To contribute and seek to improve the quality of life for patients and their visitors. |

| |Maintain confidentiality, particularly of patient information, at all times. |

| |To report and assist with the investigation of complaints and inform line manager of compliments to the service. |

| |To report any matters affecting the smooth running of the housekeeping environment and hospice to the Quality Manager. |

|Communication |To demonstrate a consistent level of courtesy and consideration to patients, their relatives and visitors. |

| |Maintain good relations with staff, volunteers, patients and visitors. |

| |Maintain confidentiality, particularly of Patient Information, at all times |

| |To ensure communication between members of the Housekeeping Team are effective so the continuity of services are |

| |maintained |

|Health & Safety |Ensure that all cleaning and laundry equipment is kept safe and in a hygienic condition. |

| |Keep cleaning storage areas stocked, clean and secure. |

| |To report immediately any incidents, accidents, fire, loss, theft, damage, hazards, near misses or other |

| |irregularities. |

| |Be aware of regulations applicable to the work, in particular COSHH, Food Safety Act, Electricity at Work, Control of |

| |Infection, Health & Safety. |

| |To ensure adherence to the hospice and Statutory regulations pertaining to the safe and hygienic operation of the |

| |housekeeping areas. |

| |Ensure the correct use of the colour coding system within the laundry |

| |To ensure that the safe practice and principles of infection control are adhered to at all times. |

|Education |To attend meetings and adhere to aspects related to the Health and Safety at Work Act, i.e. Fire Lectures, manual |

| |handling, participation in fire drills |

| |Participate in training, as required. |

| |To assist with the training for Housekeeping Assistants with regard to the use of equipment and cleaning agents. |

| |To undertake training and development as required for the Hospice as identified through the annual appraisal process. |

| |Assist in ensuring that legislative training is up to date. |

|Freedom to Act |

|Work independently reporting to the Head Housekeeper. Work within constraints of the role. To work within cleaning schedules and tasks. Record keeping maintained.|

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|Physical effort |

|The work is physically labour intensive, on feet for most of each shift. |

|Regular safe moving/handling of stock, equipment including beds and chairs. Regular bending and stretching involved. |

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|Mental effort |

|Can be mentally tiring due to occasional episodes of listening and support for patients/carers and staff. |

|Working conditions / environment |

|Regular exposure to contaminated equipment. |

|Recognised protective clothing and equipment to be worn/used as required. |

|Daily contact with all service users; occasional exposure to distressing scenes. |

|Occasionally exposed to patients bodily fluids and occasionally exposed to patients with infections. |

|Building structure can necessitate the moving of patients to different rooms and the need to clean the vacated room for emergency admissions. |

|Qualifications, skills and knowledge required |

|Qualifications and/or Experience |

|Desirable - Experience of housekeeping duties within a healthcare setting. |

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|Skills |

|Good communication and interpersonal skills |

|Ability to work within a team. |

|Ability to use own initiative |

|Ability to respond to changing situations |

|Able to identify personal coping strategies |

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|Personal grief resolved sufficiently to cope and perform within palliative care setting |

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|Knowledge |

|Able to demonstrate some insight into palliative care or care principles |

|General |

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|Other Duties |

|To undertake any other duty within your ability and within reason, as may be required from time to time, at the direction of your line manager. |

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|Assistance |

|The Hospice has the advantage of being supported by a number of volunteers. If a volunteer is assigned to assist you at any time, you will still retain |

|responsibility for the requirements of this job in terms of accuracy, efficiency and standards of completion. You will also ensure good communication and be |

|mindful of your responsibility towards that volunteer in terms of Health and Safety. |

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|Confidentiality |

|You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, |

|relatives, staff or volunteers must not be divulged to any unauthorised person. |

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|Safeguarding children and vulnerable adults |

|Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are |

|aware of the specific duties relating to their role. All staff and volunteers have a responsibility to report any circumstances where they feel vulnerable adults |

|or children are being subjected to abuse to a senior clinician or the ‘Safeguarding Lead’. |

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|Data Protection |

|You should make yourself aware of the requirements of the General Data Protection Regulation and follow local codes of practice to ensure appropriate action is |

|taken to safeguard confidential information. |

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|Health and Safety |

|You are required to take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions and you should ensure |

|that statutory regulations, policies, codes of practice and safety and good house-keeping rules are adhered to, attending safety and fire lectures as required. |

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|In addition to the specific duties and responsibilities outlined in this job description, all Rowans Hospice employees are to be aware of their responsibility for|

|the following: |

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|To adhere to all Health and Safety and fire regulations, and co-operate with the Rowans Hospice Charity in maintaining goods standards of Health and Safety. |

|To uphold ethical and professional standards and not behave in a manner that is likely to bring the Rowans Hospice Charity into disrepute. |

|Promote and sustain a responsible attitude towards equality and diversity within the Rowans Hospice Charity. |

|Demonstrate a commitment to on-going registration requirements or any national professional or occupational standards associated with the role. |

|Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role. |

|Good working knowledge and understanding of the Rowans Hospice Charity aims and objectives through its core values and behaviours. |

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|All employees are expected to be competent with the use of technology and information systems, and to understand their duties and responsibilities with regard to |

|the appropriate use of personal data including sensitive personal data. |

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|This Job Description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Rowans Hospice Charity at any time |

|after discussion with the post holder. |

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|Rehabilitation of Offenders Act 1974 |

|This post is subject to an exception order under the provisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previous convictions, |

|including those that are ‘spent’ must be declared. Previous convictions will not necessarily preclude an individual from employment within the Rowans Hospice |

|Charity but must be declared in writing at the appropriate stage during the recruitment process. |

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Signed:………………………………………………………….Date:……..………..

(Employee)

Signed:………………………………………………………….Date:…………….....

(Manager)

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