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Robert A. LinoAddress: 201 Alero Circle NE, Rio Rancho, NM 87124Mobile: (505) 300-9638 Email: Robert.lino@waldenu.edu ? LinkedIn: robert-lino-3249991a0Education:Ph.D. in Criminal Justice Walden UniversityDissertation title: “A Study on the Perceived Obstacles for State Facilitated Recreational cannabis” Committee: Carolyn B. Dennis (Chair), Tamara Mouras (University Research Reviewer), Dianne WilliamsMS in Public Safety August 2013Capella UniversityBA in Anthropology Fall 2008New Mexico State University-Main Campus.Research Interest:Investigation obstacles to the legalization of recreational marijuana.Investigating constitutional supremacy models to understand how states can legalized the recreational use of marijuana. Investigating constitutional law models on how state laws can conflict with federal law and the overall impact on the balance of powerIntegrated theoretical models to understand states abilities to legalized recreational marijuana.Integrated theoretical models to understand effectiveness to programs to prevent juvenile delinquency and gang prevention. Masters capstone project. Investigating criminal justice reform from ancient Egyptian pharaohs to Greek rulers to understand how laws changed, what aspects of pharaohs laws were kept and how it impacts society as a whole. Investigating the push by the amusement industry to push high, speed, and gravitation boundaries as it relates regulation of the industry. Work:The City of Rio Rancho Community Emergency Response TeamTeam memberFacilitated hand only CPR to youth groups and community. Facilitated hands only CPR for Project HeartStart. Conducted community outreach at Public Safety Events and fairs.Provided First Aid at Pork and Brew Annual Barbeque Competition.Provided public education at community events. Participated in graduation exercises for the next class. Trainings, Honors, and AwardsCertification of Completion of training- FEMA, & President Citizen CorpsLetter of Accommodation from Rio Rancho Fire Chief Michael Meek (Ret.) for working the funeral for Rio Rancho Police Officer Greg Nigel Benner. Certificate of completion G489 Management of Spontaneous Volunteers in Disasters. Albuquerque Police Department & Office of Emergency Management Albuquerque. Certificate of Appreciation for Outstanding Volunteer for Hospital Coalition Full Scale Exercise. Rio Rancho Officer of Emergency Management- Thereas GreenoCertificate of Training- Skywarn Spotter Training- NOAA & National Weather Service The City of Rio Rancho Fire Rehabilitation TeamTeam memberProvide Firefighter relief on long duration class by ensuring proper rest and firefighters are staying hydrated. Provide funeral assistance for Rio Rancho Police Officer Greg Nigel Benner funeralFacilitated hand only CPR to youth groups and community. Facilitated hands only CPR for Project HeartStart. Conducted community outreach at Public Safety Events and fairs.Provided First Aid at Pork and Brew Annual Barbeque Competition.Provided public education at community events. Participated in graduation exercises for the next class.The Home Depot Albuquerque NM Special Services Assistant customers with special order products.Problem solve customer issues and find resolution.Assistant customers find products they are looking for.Make product recommendations.Educate customers on how to use, handling and proper storage of products. Don Chalmers Ford, Rio Rancho NM- SalesDetermine what the customer wants, needs, and budget is.Make recommendations for the best vehicle for the customer that meets there need and budget.Show the customer the features of the vehicle including technology. Explain the technical specs of the vehicleAnswer all of the customer questions about the vehicle they are interested in. Negotiate the price of the vehicle with plete all sales paperwork including, insurance, and financing, along with trade in paperwork. Conduct follow up with customers. Larry H. Miller American Toyota, Albuquerque NM- New, used and certified preowned sales.Determine what the customer wants, needs, and budget is.Make recommendations for the best vehicle for the customer that meets there need and budget.Show the customer the features of the vehicle including technology. Explain the technical specs of the vehicleAnswer allof the customer questions about the vehicle they are interested in.Conduct a test drive of the vehicle with the customer. Negotiate the price of the vehicle with plete all sales paperwork including, insurance, and financing, along with trade in paperwork. Conduct follow up with customers. Complete the delivery of the vehicle to the customer including setting up Bluetooth, navigation, pandoro, radio. Making the customers first service appointment in 4 months. Send thank you letters post sale and follow up with customer.Addressing all customer needs, wants and questions post sale. Training, Honors, and AwardsTruck certified, New Car certified, Certified Pre-Own certifiedHybrid vehicle CertifiedThe Home Depot- Albuquerque NMSales with Lift Operator LicensesMultitask while working multiple departments at once. Problem solve customer issues and find resolution by exceeding customer expectations.Assistant customers find products they are looking for.Make product recommendations.Educate customers on how to use, handling and proper storage of products.Provide customer service. Loss prevention including placing security tags on all products, and helping Loss prevention supervisor when an issue arised.Assistant hardware department manager on special projects and on jobs that required someone to run the lift machine to retrieved products from the overhead storage. Assistant store manager and assistant managers on jobs that required someone to run the lift machine to get pallets down from overhead storage. Trainings, Honors, and AwardsHomer Award for Living the Home Depot Values (Exceptional Customer Service)The Home Depot- Vail, COSales & Customer ServiceMultitask while coving multiple departments and the front end. Train the cashiers on new point of sale systemHelp train the store management on the new point of sale system.Defuse situations including between management and customers. Special assignment by store manager. Provide emergency installation services for customers. Special assignment by store manager.Fully ran electrical department as a special assignment by store manager.Directly worked with the store manager to ready the store for senior leadership team visits. Directly work with store manager to brainstorm solutions to the store poor customer service performance.Worked with the cashiers on providing superior customers service. Supervised the cashiers. Directly worked with the store manager to make the store number 1 in the region for customer service from last in the region. Participated in weekly meetings with the store manager. Problem solve customer issues and find resolution by exceeding customer expectations.Assistant customers find products they are looking for.Make product recommendations.Educate customers on how to use, handling and proper storage of products.Provide customer service. Trainings, Honors, and Awards2 Homer Awards for Living the Home Depot Values from Store Manager (Exceptional Customer Service).2 Homer Awards for Living the Home Depot Values from store Assistant Manager (Exceptional Customer Service). The Home Depot- Rio Rancho, NM- Cashier & SalesProduct knowledge Certified all departments exclusions paint, flooring, appliances and tool rental.CarMax- Albuquerque NM- SalesDetermine what the customer wants, needs, and budget is.Make recommendations for the best vehicle for the customer that meets there need and budget.Show the customer the features of the vehicle including technology. Explain the technical specs of the vehicleAnswer all of the customer questions about the vehicle they are interested in.Conduct a test drive of the vehicle with the customer. Complete all sales paperwork including, insurance, and financing, along with trade in paperwork. Conduct follow up with customers. Complete the delivery of the vehicle to the customer including setting up Bluetooth, navigation, pandoro, radio. TrainingsHybrid vehicle certified Professional Memberships:Alpha Phi SigmaThe National Society of Leadership and SuccessAcademy of Criminal Justice Science (pending approval)The National Geographic SocietyPresident Citizens CorpsSpecialized Training and Certificates:Certificate in: Health Information Portability Accountability Act for Cannabis ProfessionalsCannabis Staffing NM, September 5, 2019Certificate in: Health Information Portability Accountability Act for Cannabis Professionals; Safety & Security Compliance; Ethics & Code of Conduct; Lynn & Erin Compassionate Use Act; Research & Development in Medical Cannabis; New Mexico Medical Cannabis Program.Cannabis Staffing NM, September 5, 2019Medical Cannabis Symposium Advocacy CertificateCannabis Staffing NM, August 25, 2019Certificate: (Budtender) Customer Service Training. Cannabis Staffing NM, August 25, 2019Conferences Attended:ACJS 53rd Annual Meeting, Denver, CO, March 2016The New Mexico Medical Cannabis Symposium and Training, August 2019Walden University Residency, San Diego, CA, September 2017Walden University Residency, Denver, CO, March 2018Walden University Residency, Albuquerque NM, November 2018Technical Skills:SPFF including advance functions. NVIVOMicrosoft Outlook, PowerPoint, Excel, WordCommunity Involvement:The City of Rio Rancho Community Emergency Response Team The City of Rio Rancho Fire Rehabilitation Team ................
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