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Troubleshooting Scanning FormUse this form to provide necessary scanner, computer operating system information and system requirement information for assistance with scanning issues. Provide screen shots of error messages.Municipality: _________________________________Date: ____________________Caller’s name/title: _________________________________________________________________________________Caller’s phone number: ______________ Ext_______Email address: ______________________________________Please provide the following information:Computer/scanner combination“HAVA” Fujitsu scanner (state-issued 2005-06) with “HAVA” XP computer (state-issued 2005-06)“HAVA” Fujitsu scanner (state-issued 2005-06) with a different XP computer“HAVA” Fujitsu scanner (state-issued 2005-06) with Windows 7, 8 or 10 computer New scanner with Windows 7, 8 or 10 computerIf Windows 7, 8 or 10 computer, specify operating systemWindows 7 – 32 bitWindows 7 – 64 bitWindows 8 – 32 bitWindows 8 – 64 bitWindows 9 – 32 bitWindows 9 – 64 bitWindows 10 – 32 bitWindows 10 – 64 bitIf new scanner (not the old state-provided Fujitsu), provide:Make/model: _______________________________Twain driver capability: Yes NoNote: If the scanner came with Twain drivers, and you did not use them, please attempt to do so.Duplex scanning available: Yes NoNote: If duplex scanning not available, it will not work for CVR. Both sides of the voter registration application must be scanned; the barcode label affixed to the back side of the application links the scanned image to the voter record.Version of Internet Explorer (IE) being used to access CVRIE 6 or 7IE 8, 9 or 10 – 32 bitIE 8, 9 or 10 – 64 bitIE 11 – 32 bitIE 11 – 64 bitMicrosoft Edge – 32 bitMicrosoft Edge – 64 bitNote: You must access CVR through Internet Explorer or Edge for all functions of the application to work properly.continued on reverseVersion of Alternatiff being used:Alternatiff 32-bitAlternatiff 64-bitHave you confirmed that all required security settings and downloads have been set up for all functions of the CVR application to work? YesNot sure; please provide system requirement documentsNote: You must review the system requirement documents and Chapter 1 of the CVR Guide, and confirm that all settings and downloads are in place, before we can troubleshoot scanner issues.Provide a description of where the problem is occurring (i.e. when you click “Start Batch”, when you try to upload, etc), and provide screen shots of error messages.Return form to Tina Means, CVR Manager, Division of Elections:Email (cec.officials@) or (2) Fax (287-6545 or 287-5428) ................
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