Converting Traditional Customers to Online

Converting Traditional Customers to Online

Sample Words to Say

Encourage your existing traditional customers to try ordering online! We have some sample words to say; but be sure to make these words your own. Say them in your own conversational style!

100% Traditional Customers

These are your customers who always have an in-person interaction with you. For these customers, try having this conversation:

Hi Anna! Avon has launched improvements to their website that make it SO user friend. It's really easy to shop on it, just like a lot of the websites your probably visit today. I want you to have the best experience AND get your products even faster! When you are ready to place your next order, I'll stop by and show you exactly how to do it. It will only take a couple minutes. Don't worry...I will continue to be your personal Avon Representative with all the care and support you are used to getting from me. I will still share all of the specials with you...and what's even better, you will actually get some additional personalized offers just for being a loyal Avon customer! Call to Action I'm going to send you an email (or text) with a link to my online store. I'd love to know what you think!

Partially Traditional and Digitally Savvy Customers

These are your customers who are partially traditional but who might text their orders to you. For these customers, try this conversation:

I know you have been to my online store in the past. I'm not sure of you have been there recently, but Avon just launched a brand new website that is really user friendly and easy to shop. What's great is now you don't have to wait for me to place my order! You can get what you want when you want it! I am still here to answer any questions you have. I will continue to reach out to you and share new products...and believe me, we have SOOO many great new products coming this year! Call to Action Just to make sure you still have it, here is my online store link, I know you will love the flexibility as much as I do, thank you for continuing to support my business and being a loyal Avon customer!

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