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Letters from Home 2006-2007 Annual Report

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Table of Contents

Letters from Home -- 2 Noteworthy -- 24

Leadership Report -- 26 Facts and Financials -- 31

Development Report -- 43 In Memoriam -- 64

Important Telephone Numbers -- Inside Back Cover

November 2007

Dear Friends,

Every day, as I go through the stack of correspondence that crosses my desk, nothing gives me greater satisfaction or pleasure than to hear from patients who have come to NewYork-Presbyterian Hospital for their care. Often, they write to acknowledge their physicians and nurses; other times they express gratitude to other caregivers or employees who have made a difference during their stay. And, sometimes, our patients and family members also write to let us know how we can do better, and we welcome those suggestions.

These Letters from Home prompted us to reach out to some of the patients and family members who have written recently. Behind each letter is a story, and in the pages that follow you will meet the patients and, in some cases, their families, as well as the Hospital staff who inspired them to write.

For every letter of thanks that we receive, we also know that there are countless other instances where our staff have improved the lives of our patients--whether through the delivery of superb clinical care, providing a clean and safe environment, or offering a word of kindness and encouragement. We are proud of our Hospital and the employees who enable us to provide our patients with the highest quality of care.

Sincerely,

Herbert Pardes, MD President and Chief Executive Officer NewYork-Presbyterian Hospital

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The beauty of the Iris Cantor Women's Health Center is that physicians, such as Dr. Erica Jones and Dr. Orli Etingin, can effortlessly collaborate to provide primary and specialty care for patients.

E

leanore Bednarsh

In 1998, Eleanore Bednarsh experienced heart irregularities and an overwhelming fatigue. Her gynecologist,William Ledger, M.D., suspected anemia, and referred Mrs. Bednarsh to Orli R. Etingin, M.D., Medical Director of the Iris Cantor Women's Health Center. Mrs. Bednarsh, Lower School Head at a private New York City school, developed an immediate rapport with Dr. Etingin, appreciating her desire to speak with both her and her husband Gary in order to get a complete picture of her medical history.

"Dr. Etingin made me feel like she wanted to get to know me as an individual and not just what you see in the records and test results," says Mrs. Bednarsh. "She also asked for my opinion, and my sense of what was going on. I was really blown away by her care."

Dr. Etingin recommended an iron infusion, and within 24 hours, Mrs. Bednarsh says, "I felt like a completely new person."

In 2004, Mrs. Bednarsh began feeling lightheaded and thought it might be the anemia returning. "Dr. Etingin insisted I come in right away. She told me in a very calm way that she wanted me to see Dr. Erica Jones, a cardiologist at the Center. Dr. Jones made room in her schedule to see me that same day."

Dr. Jones determined Mrs. Bednarsh has mitral valve regurgitation, unrelated to the anemia. The condition has been managed with medication and is closely watched with regular echocardiograms.

"Dr. Jones gave me clear information, delivered in a way that was so reassuring," says Mrs. Bednarsh. "She listened to my anxieties and considered no question insignificant."

Mrs. Bednarsh's high regard for her two physicians is entirely mutual. "Eleanore and I have developed a lovely relationship over the years," notes Dr. Etingin. "I know what worries her and what she's thinking even when she doesn't tell me, because I've seen her through so many things.

"When she developed the cardiac problem, Erica was right there to see her," adds Dr. Etingin. "I think that Eleanore feels very comfortable that we're both

> here to take care of her together."

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