Nursing Homes, Assisted Living Facilities - Washington ...
DENISE MECARTEA
253-225-4491 l.dm@
SUMMARY OF QUALIFICATIONS
10+ years of experience as Executive Director in Assisted Living Communities with Deficiency free surveys resulting in excellent relationships with the survey team. Complying with Washington State RCW's in wellness care, documentation, assessments & care planning process. Over 16 cumulative years with the Northwest Retirement Homes and Olympic Alzheimer’s Residence, as Executive Director, Marketing Director and Resident Services Coordinator.
Marketing/Sales leadership: Strategic sales planning consisting of 100% team focused participation. Competitive, with contagious motivation for all staff. Models crisp, and ready to move in to. Planned monthly events to promote community partnerships in education, local history, military, health, wellness & nutrition, the arts, animal partnerships, Seasonal home care ideas. Yearly health fair and vacation destination events, (example- in reach to community with an in house three month destination theme to an exciting location – food, costumes, music having returned to each event and bring a friend to receive a gift)resulting in tours to lead base who have not yet come in for a tour). Achieving census and occupancy goals with growth through weekly inquiries resulting in tours with reservation fees taken. Sales training to discover new individual specialties in our management teams in reach and outreach skills. Hosting open houses where you take a dessert home with you.
Planning senior group, dinner/dances.
Committed to leadership and customer service; confident, excellent communication skills, honesty, loyalty, ambitious, and proactive problem-solver with the ability to provide “out of the box” solutions. Proven ability to make difficult decisions independently, be accountable, and exceed monthly budgeted goals/NOI. Achieve high quality results through strong planning and implementation skills. Having personal knowledge of assisted living, memory care, nursing homes, residential care home, retirement homes, home care and adult family home. Understanding the value of each senior living community.
Washington State trainer/DSHS community contract instructor for the Washington Home Care Aid Certification program, Dementia, Mental Health, Basic Core, Safety and Orientation and Continuing Education Credits in compliance with the Washington RCW’s, Instructor of CPR/First Aid through the American Heart Association. Direct recruitment and training for employees. Managed staff of 50-55. Scheduling and tracking of certifications. Individual and community networking along with Hands on "one to one" relationship building with staff, residents and families.
Extensive experience in managing multiple projects simultaneously with a high attention to detail.
PROFESSIONAL EXPERIENCE
Executive Director - Enlivant Senior Living - Enumclaw, & Port Townsend, WA – each 40 apartment assisted living communities. Operations & Sales leadership – Compliant with Washington RCWs rules and policies. Resulting in marketing and census growth / deficiency compliance. Washington – dshs caregiver community trainer. 2013-present
Executive Director – Ashley Gardens Assisted Living - Bremerton, WA 2011-2013
(Change due to downsizing)
Operations & Sales leadership and compliance of 40 bed memory care community. Meeting budget, marketing & census goals. Achieved deficiency free survey. Continued as part-time, Washington State trainer for caregiving certifications, memory care program development.
Trainer – Washington State Home Care Aid program 2010-2011
Executive Director - Olympic Alzheimer’s Residence Memory Care – Gig Harbor WA 2005-2010
(Change to be community trainer for Washington State Home Care Aid program)
Operations, Sales and Marketing leader 60 bed Alzheimer's memory care community with state-specialty dementia care contract. Care assessment planning for pre-move in and continued ongoing care planning.
Northwest Retirement Homes
Marketing Director and Resident Services Coordinator – Sharon Guest Home – Tacoma, WA 2000-2004
for 109 bed assisted living/ dementia care. Community relations, networking, tours and Pre-assessment process according to qualifications for Copes, VA & DSHS. Maintain current medical review process, coordination and delivery of staff training. Maintain current vendors, pharmacy and physicians; coordination and delivery of staff training with Washington State RCW’s.
(Change due to breast cancer treatment and recovery)
DENISE MECARTEA
Professional Guardian – Washington State 1997-2000
Serving King, Pierce and Thurston County in the capacity of full / limited and guardian ad litem to incapacitated persons, exercising their unique abilities and needs for health and financial management. Locating and referring appropriate communities, with high quality matches for each individual.
(Change due to new state regulations /qualifications)
Multi-site Administrator - Sharon Guest Home and Olympic Alzheimer’s Residence 1991-1997
(Change to pursue guardianship) Responsible for the oversight for both assisted living/dementia care boarding homes:
• Olympic Alzheimer’s Residence – Gig Harbor, WA– startup of 60 bed state of the art dementia care community – design of interior, marketing to community, tours & admissions, staffing and training according to Washington State RCW’s.
• Sharon Guest Home – Tacoma, WA – Operational oversight of 109 bed assisted living/dementia care boarding home. Marketing, tours & community networking to veteran’s administration, copes, DSHS and private funded admissions.
Gerontologist Mentoring Program – Good Samaritan Hospital/ Alzheimer’s Association – Puyallup, WA 1990-1993
(Process of this program gave support to dementia training development and support group expansion before and during employment with Olympic Alzheimer’s Residence)
• Mentored with accredited gerontologist in a senior outreach funded program serving early to late onset dementia. Support groups, in home case management, respite, adult day health and development of memory care activities. Assisted in dementia model with Moyra Jones – support and education publications “Beyond Love” & intensive on site taping and staff development training in “Gentle care” with Mary Lucero.
Multi-site Manager – Park View Care Adult Family Homes – Tacoma, WA -Two Locations 1986-1990
Resident Manager for both 13 bed and 11 bed adult family homes. Marketing and outreach to the community, advertising, tours and admission processes. Staff coordination and training.
(Changed to accept Gerontologist mentoring program at Good Samaritan Hospital to advance professional development)
Marketing Director – The Kensington Retirement Inn – Tacoma, WA 1984-1986
Facility startup / remodel and preparation of 40 bed historical Tacoma building (Tacoma’s first YMCA) licensing applications and completion, community networking, tours/ move-ins for assisted living community.
(Change to manage two adult family homes)
Social Worker – Park Rose Nursing Home – Tacoma, WA 1982-1984
(Accepted position as Marketing Director with Kensington Retirement Inn)
City of Tacoma Volunteer - Senior Information and Assistance – Tacoma, WA 1980-1982
Referral and information service for the elderly – assisting with utility, pharmacy, housing and nutrition programs
(Accepted position as social worker)
Community Service: American Red Cross – Senior Nutrition Meal sight / Meals on Wheels coordinator.
Accomplishments:
• Sales/Budget goals: Consistently meeting & Exceeding monthly financials & census.
• Contributing member to award winning Expressions memory program
• Instructor of CPR/First Aid through American Heart Association
• Therapy Dog trainer/owner for memory care visitation
EDUCATION
• Washington State Boarding Home Administrator Certificate
• Washington State contract community trainer for caregiving certification
• Certified Nursing Assistant License - active
• American Heart Association – CPR/1st Aid Instructor
• CDL class B License
• Sunnyvale High School - Diploma
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