NEW YORK CITY HOUSING AUTHORITY MANAGEMENT …

NEW YORK CITY HOUSING AUTHORITY MANAGEMENT MANUAL OCCUPANCY

CHAPTER I

TABLE OF CONTENTS

Section

Page

I. Purpose....................................................................................................................................1

II. Policy ....................................................................................................................................... 1

III. Waiting List Administration....................................................................................................1

A. Referral Documents...........................................................................................................1

B. TSAP System ..................................................................................................................... 2

1. General Population Waiting List

2

2. Senior Citizen Waiting List

2

3. Mobility Impaired Waiting List

2

4. Section 8 New Construction and Property Disposition Program Waiting List

2

5. Borough Waiting List

3

6. Exceptions to TSAP

3

C. Entry and Receipt of Referral Documents ....................................................................... 3

1. Entry of Referral Documents into TSAP System

3

2. Receipt of Referral Documents

3

D. Selection of Referral Documents for Rental .................................................................... 5

1. Order of Selection

5

2. Referral Selection Guidelines

6

3. Selecting the Next Available Referral

7

E. Eligibility Review of Applications.....................................................................................8

1. Citizenship and Immigration Status

8

2. Residence

9

3. Minimum Age and Family Composition

9

4. Rent Payment Record

9

5. Income and Assets

10

6. Standards for Admission

10

7. Preference and Priority Code

10

F. Annual Update of Development Choice Waiting Lists..................................................11

1. Canvass Letters

11

2. Preparation and Mailing

12

3. Return of the Canvass Letter

12

4. No Response to Canvass Letter or Undeliverable Returned Mail

14

5. Active Referrals on Waiting List for More than Two Years

15

G. Development Outreach....................................................................................................16

1. Housing Manager's Request

16

2. ATAD Approval and Outreach

17

IV. Rental Interview.....................................................................................................................17

A. Review of Rent Payment History .................................................................................... 17

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NEW YORK CITY HOUSING AUTHORITY MANAGEMENT MANUAL OCCUPANCY

CHAPTER I

TABLE OF CONTENTS

Section

Page

B. Review of Referral Documents ....................................................................................... 17

1. Family Composition

18

2. Family Income

18

C. Eligibility Review ............................................................................................................. 18

D. Apartment Offer ............................................................................................................... 18

E. Apartment Refusal ........................................................................................................... 18

1. Non-Accessible Apartments

19

2. Accessible Apartments

19

3. Refused Project

20

F. Eligible for Development Change...................................................................................20

G. Apartment Cancellation...................................................................................................20

H. Citizenship........................................................................................................................21

I. Alternate Identification Numbers ................................................................................... 21

J. Income Review and Setting of Rent ............................................................................... 22

K. Emergency Contact ......................................................................................................... 22

L. Preparation of NYCHA Resident Lease Agreement ...................................................... 22

M. Documents for Tenant's Signature ................................................................................ 24

N. Other Information for Distribution..................................................................................24

O. Notification of Proposed Modifications to NYCHA's Lease ......................................... 24

P. Community Service ......................................................................................................... 24

Q. Identification .................................................................................................................... 25

R. Charges ............................................................................................................................ 25

1. Tenant Payments Received in Person at Development Management Offices

25

2. Tenant Payments Received by Mail at Development Management

26

3. Cash Payments

27

4. Unidentified Payments

27

5. Posting of Tenant Payment and Refund Policy Notices

27

S. New Tenant Visit Discussion .......................................................................................... 28

T. Security Deposit .............................................................................................................. 28

1. New Tenants

28

2. Transfers

28

3. Expired HRA Security Agreements after Move -In

30

4. Collection of Security Deposits - Expired HRA Security Agreements

30

5. One-Shot Assistance Cases

31

6. Annual Interest Earned on Tenant Security Deposits

31

U. Data Entry of Rentals and Security Deposits ................................................................ 31

V. Move-In................................................................................................................................... 32

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NEW YORK CITY HOUSING AUTHORITY MANAGEMENT MANUAL OCCUPANCY

CHAPTER I

TABLE OF CONTENTS

Section

Page

A. Charge-From Date ........................................................................................................... 32

1. Apartment is ready

32

2. Apartment is not ready

32

B. Keys Issued ...................................................................................................................... 32

C. Move-In Hours .................................................................................................................. 32

VI. Transfers: Public Housing Program .................................................................................... 33

A. Public Housing Policy ..................................................................................................... 33

1. Definitions

33

2. General Transfer Eligibility Requirements

34

3. Reasons for Transfer

35

4. Documentation

36

5. Transfers: Non-Emergency (except Underoccupancy)

36

6. Transfers: Non-Emergency ? Underoccupancy

44

7. Emergency Transfer Program and Plan

66

B. 21 LLC Developments (Formerly City/State Developments) ........................................ 85

1. Transfer Requests During Section 8 Tenancy

85

2. NYCHA Transfers

86

3. Private Housing Transfers

88

4. Processing Section 8 Transfers Outside New York City (Portability)

93

C. PIMS Automated Inter-Project Transfer Program ......................................................... 95

1. Initiating the Transfer (Receiving Development)

95

2. Rental Interview (Receiving Development)

96

3. Issuing the Keys (Receiving Development)

96

4. Taking Possession of Transfer-Out Apartment (Sending Development)

97

5. Completing the Transfer (Receiving Development)

97

6. End of Month Process

97

7. Completing the Transfer (Sending Development)

98

D. Charges ............................................................................................................................ 98

1. Reasons Other than Underoccupancy or Specific Needs of Development

98

2. Underoccupancy or Specific Needs of Development

99

VII. Smoke Detectors ........................................................................................................... 100

A. Local Law 62 of 1981 ..................................................................................................... 100

B. Installation ...................................................................................................................... 100

1. Charge

100

2. Tenant's Responsibility

100

3. Replacement

101

4. Tenants Who Refuse Installation

101

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Section

Page

VIII. Carbon Monoxide (CO) Detectors ................................................................................ 101

A. Local Law 7 of 2004 ....................................................................................................... 101

B. Installation Requirements ............................................................................................. 102

1. Applicability

102

2. Specifications

102

3. Installation Instructions

102

4. Common Area/Public Space Notices

104

5. Tenant Information/Instructions

104

6. Maintenance of CO Detectors

105

7. Activation Response Plan

106

C. Procurement of CO Detectors ...................................................................................... 107

D. Charges .......................................................................................................................... 107

E. Violations........................................................................................................................107

F. Recordkeeping ............................................................................................................... 108

1. CO Detectors File

108

2. Additional File Information

108

3. Requested Records

108

IX. Window Guards ................................................................................................................... 109

A. Window Guard Policy .................................................................................................... 109

1. Where Installation is Required

109

2. Where Installation Is Not Required

109

B. New York City Health Code ........................................................................................... 110

C. Window Guard Installation............................................................................................110

D. Air Conditioners as Window Guard Alternatives ........................................................ 111

1. Installation Criteria

111

2. Resident and Staff Requirements

112

E. Window Guard Survey...................................................................................................112

1. Current Residents

112

2. New Residents

113

3. Other Occupants

113

F. Window Guard Inspections...........................................................................................113

1. Annual Apartment Inspections

113

2. Interim Apartment Inspections and Apartment Visits

116

3. Window Guard Inspections

116

G. Non-Compliance ............................................................................................................ 116

1. Window Guards

116

2. Air Conditioners

117

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TABLE OF CONTENTS

Section

Page

H. Communication..............................................................................................................118

X. Appliances ........................................................................................................................... 118

A. General Policy ................................................................................................................ 118

B. Installation of Appliances ............................................................................................. 118

C. Prohibited Appliances ................................................................................................... 119

D. Appliance Agreement and Installations.......................................................................119

E. Right of Inspection by NYCHA ..................................................................................... 120

F. Maintenance and Operation .......................................................................................... 120

G. Right of Emergency Removal of an Appliance by NYCHA.........................................120

H. Termination of Agreement ? NYCHA............................................................................120

I. Termination of Agreement ? Tenant.............................................................................121

J. Reimbursement for Damages ....................................................................................... 121

K. Electricity Usage ............................................................................................................ 121

L. Electrical Connection/Plug Adapter/Extension Cord..................................................121

M. Appliance Usage Fees...................................................................................................122

1. Payment of Usage Fees

122

2. Rate of Usage Fee

122

3. Electricity Usage Metering

122

4. Timing of Usage Fees ? Air Conditioners

122

5. Timing of Usage Fee ? Appliances Other Than Air Conditioners

123

N. Air Conditioner Requirements ...................................................................................... 123

1. Number of Air Conditioners

123

2. Air Conditioner Outlets

124

3. Appliance Agreements and Installation Instructions

125

4. Removal of Air Conditioners

126

5. Air Conditioner Installation Requirements

126

6. Air Conditioner Outlet Installation

127

7. Air Conditioner Charges

127

8. Inspections

129

9. Controls and Reconciliation

131

10. Management Department Review

131

11. Violations

131

O. Other Appliance Types..................................................................................................132

1. Freezers

132

2. Refrigerators

133

3. Dishwashers

134

4. Washing Machines

134

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