Vocational Skills Record: Customer Service/Call Center ...



VOCATIONAL SKILLS RECORD WOODROW WILSON CENTER FOR EMPLOYMENTStudent’s Name: __________________________PID # __________________________Entry Date: __________________________Vocational Area: Business & Information Technology___Vocational Objective: Customer Service/Call Center/Retail___Sales Associate___________________O*NET-SOC 43-2031.00______________________Exit Date:__________________________Course Hours:900_______________________1.00 Keyboarding Percent Date1.01Keyboarding: The Alphabet___________1.02Keyboarding: The Numbers___________1.03Keyboarding: The Symbols___________2.00Word Processing (Microsoft Office Word 2007)2.01Creating and Editing a Word Document ___________2.02Creating a Research Paper ___________2.03Creating a Cover Letter and Resume___________2.04Creating a Document with a Title Page, Table, Chart, ___________and Watermark2.05Generating Form Letters, Mailing Labels, and Directories ___________2.06Creating a Professional Newsletter ___________3.00Spreadsheets (Microsoft Office Excel 2007)3.01Creating a Worksheet and an Embedded Chart ___________3.02Formulas, Functions, Formatting, and Web Queries ___________3.03What-If-Analysis, Charting, and Working with Large ___________Spreadsheets3.04Financial Functions, Data tables, and Amortization Schedules___________3.05Creating, Sorting, and Querying a Table ___________3.06Creating templates and Working with Multiple Worksheets ___________4.00 Customer Service4.01Through the Customer’s Eyes ___________4.02The World of Customer Service ___________4.03Call Center Success ___________5.00Retail Sales Equipment5.01Bar Code Readers ___________5.02Cash Registers ___________5.03Magnetic Card Readers ___________5.04Point-Of-Sale Terminals ___________6.00Salesmanship6.01What Are You Really Selling? ___________6.02The Likability Factor ___________6.03Dealing with Different Customer Personalities ___________6.04The G.R.E.A.T. System of Selling ___________6.05Greeting ___________6.06Researching ___________6.07Experimenting and Closing ___________6.08Add-Ons ___________6.09Tethering ___________6.10Do’s and Don’ts of G.R.E.A.T. Retail Selling ___________7.00Job Seeking Skills___________Grade Point Average:______Top Keyboarding Speed: ______Student Internship Program (S.I.P.)Satisfactory Unsatisfactory ................
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