CHAPTER 1



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IMHM-PWH

MEMORANDUM FOR Army Family Housing Residents

SUBJECT: Welcome to USAG Humphreys

1. It is with great pleasure that we, the Housing Staff, welcome you and your family to USAG Humphreys. We are confident that your assignment here will be a most rewarding and pleasurable one.

2. The Housing Services Office (HSO) is staffed with knowledgeable personnel who are ready to provide you with information and answer all your questions. Our mission is to provide the best possible housing service to every customer. This service takes the form of counseling, maintaining a realtor referral listing, arbitrating tenant/landlord complaints, and informing customers of local housing polices/rules.

3. This handbook is designed to provide you with information about living in Government Leased Housing (GLH), and Private Rental Housing. As a representative of the United States, you have the opportunity to not only learn about Korean customs, traditions and hospitality, but also share American customs, traditions and hospitality with our Korean neighbors.

4. Our Promise to All of Our Valued Service Members, Civilians and their Families is:

“QUALITY CUSTOMER SERVICE”

5. We are available to assist you with any issues that may arise during your residency. Our office is located in Building 307 and the hours of operation are Monday- Friday, from 0800 – 1600. Closed for Lunch 1230-1330. The Housing office is closed on all US and Korean Holidays.

6. We hope you find this handbook useful and informative. Any suggestions for changes or improvements are welcomed. Your comments and suggestions for improvement are important and valuable to us.

The Housing Division Staff

DPW, Housing Division

USAG Humphreys

INDEX

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| Overview of Housing Services Office (HSO) | |

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| Telephone Numbers | |

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| Move in Condition Reports | |

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| Government Furniture | |

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| Off-Post Waste Collection (trash) | |

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|Anti-Terrorism Information | |

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|Mold | |

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|School Bus Routes off post | |

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|Pets | |

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|Renters Insurance | |

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|Complaints | |

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|Off-Post Leases renewals &/or processes | |

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|Termination of Lease & GLH units | |

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|TLA | |

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|Government Leased Housing Residents ONLY!! | |

|GLH Conditions of Occupancy | |

|About your GLH Representative | |

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|CSP vs Non-CSP Benefits Comparison Matrix | |

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Overview of Housing Services Office (HSO)

Housing Services Office (HSO) Mission

Provide personalized and conveniently available services to assist eligible DOD Military and Civilian personnel and their families in locating suitable, non-discriminatory private rental housing.

Government Leased Housing (GLH): Everything in “RED” applies to all GLH residents!

Services Provided

➢ Maintain an open-referral system via realtors that ensures customers receive up-to-date information on nondiscriminatory rental properties

➢ Review and process rental lease contracts

➢ Negotiate and mediate disputes (excluding GLH) to include unfair practices and discrimination complaints

o Must provide HSO “written” documentation to validate complaint/disputes

o Pictures are encouraged with written documentation

o HSO will provide “customer complaint form to SM” electronically if needed and there is a complaint form in this book

o Once complaint is validated HSO has 72hrs to facilitate/resolve customer complaint for SM

➢ Refer to legal assistance when necessary

➢ Liaison with tenant, landlord, real estate agency, community and governmental officials

➢ Provide language interpretation services for “reading” Utility Bills

➢ Provide rental agreements in English and Hangul

➢ Provide housing relocation information services to incoming and outgoing personnel

➢ Perform safety/property inspections

➢ School bus route information

The HSO is a full service operation that will assist you with any situation related to your housing needs. If there is a service not listed that you need, please ask. If you do not receive the response or answer that you feel you need or desire, call the HSO, Chief @ 753-7010.

Telephone Numbers

|From Cell Phone to Lan Line |0503-353-XXXX |0503-353-5779 (example) |

|AFN Service |Inside Post Exchange PX | 753-5779 |

|ACS - Army Community Service |Humphreys |753-3101/8401/3742 |

|Cable TV - Korean | |723-7023 |

|Clinic - Appointments |Humphreys |737-2273 |

|Clinic – Dental |Humphreys |753-6559 |

|CPAC - civilian personnel | |753-7797 |

|Commissary |Humphreys |753-5466/5467 |

|Drivers Testing |Humphreys |753-6644/6645 |

|Education Center |Humphreys |753-8901/8905 |

|Emergency-On Post |Humphreys |911///753-6068 |

|-Off Post | |031-690-7911 |

|Finance Office |Humphreys |753-3474/8224/8209 |

|Fire Department |Humphreys non-emergency |753-6173/6174 |

|Furnishings deliver & pick up |Humphreys (Gov’t Furn) |753-5796 |

|Furnishings - Repairs |Humphreys (Gov’t Furn ) |754-9557 |

|Housing Services Office (HSO) |Humphreys Housing Office |753-7358 |

|Humphreys Elementary |Humphreys School |753-8894 |

|Humphreys Middle/High |Humphreys School |754-9425 |

|Internet - (LG U Plus) |Inside Main Exchange PX |031-615-4003 / 080-850-1891 |

|Internet - Korean |Netflix is available in Korea! |Inside Post Exchange PX |

|Legal Office |Humphreys |753-6245 |

|Library |Humphreys |753-8817/8433 |

|Lodging - Humphreys |Humphreys |753-7355 |

|Lodging – Dragon Hill |Yongsan |738-2222 |

|Lodging – Turumi Lodge |Osan AB |784-1844 (0505-784-1844) |

|Military Police Desk |Humphreys |753-3111/031-690-3111 |

|Police - Korean |Off post | |

|Post Office |Humphreys |753-6563 |

|PX Humphreys/BX Osan |Humphreys/Osan AB |753-8290/784-4239 |

|Road Conditions |Humphreys |753-6473/6483 |

|School Bus Routes |Humphreys student transportation |754-9332 |

|Service Calls (Relator) | | |

|Sexual Assualt |Humphreys |764-5700 |

|Spouse/Child Abuse |Humphreys |031-690-7101 |

|Taxi |Humphreys |753-3002/3414/3415 |

|Transportation |Humphreys | |

|Inbound/Outbound | |753-6629/753-6634 |

|Telephone Operator |Humphreys |723-1110 – 0503- 323-1110 |

|Veterinary Clinics |Humphreys/Osan |753-7038 // 784-6614 |

Move-in Condition Reports

Inspection with landlord /realtor upon move in to Private Sector Housing & GLH

It is important that you carefully inspect private sector housing upon move in. This is also the time to discuss with your landlord/realtor any questions regarding operating appliances, (i.e., heaters, air-conditions, stoves, dishwashers etc.) Since many of these appliances are written in Korean (Hangul) ask your landlord/realtor to label them for you in English. This will eliminate having to make unnecessary calls for translations.

Move-In/Move-Out Condition Form

Burden of Proof - Damages/Discrepancies of Unit

You will be provided a move-in/move-out condition form by your Housing Office counselor upon lease signing. This form is your written documentation regarding your unit. You and your landlord/realtor are STRONGLY advised to walk thru your unit within 7 days of move-in to thoroughly evaluate and document the condition of the unit! Once done, you and your landlord/realtor must each sign and date this form as agreement of damages /discrepancies to unit. This written form will protect you against damages or discrepancies prior to your moving in and proof when moving out. You are responsible for safekeeping this signed form! When moving out of unit and if any damages are noted this form is your signed burden of proof on the condition in of which your unit was received.

You are also encouraged to take pictures of unit at the time of the move-in inspection to further document the condition of the unit.

Private Sector Housing & GLH Repairs and Maintenance

The landlord /realtor are responsible for repair and deficiencies of private sector housing & GLH. They are your property managers of these units!!!

Promptly notify your landlord /realtor of any repairs or concerns and allow them reasonable time to make the repairs.

Keep documentation on name of who you called, date and time of notification to landlord/realtor/ regarding your repairs. This is your proof/attempt to locate your landlord/realtor about your repairs. We cannot stress how important it is to document names, dates and times you’ve tried to locate your property manager for your repairs! This is the property managers responsibly to you!

The landlord/realtor may be held liable for temporary quarters until repairs are completed especially if it involves health or safety (i.e. no power, water, heat/AC etc.)

Note: If you cannot locate your property manager you would need this written documentation in order for the HSO to intervene and validate your concern/complaint!

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Government Furniture

A command sponsored personal (CSP) service member who occupies private sector housing &/or GLH, are entitled to receive furniture support. Furniture support is provided for the duration of the Service Member’s tour. Furniture selection and delivery service will be provided immediately following lease signing.

DOD Civilians eligible to receive LQA (excluding contractors) living in private sector

housing are entitled to furniture support.

• Stove, refrigerator, washer & dryer (duration of tour)

• Loaner furniture (90 day loaner only)

Non-eligible for Government Furnishings:

Retirees have no entitlements for government furnishings and appliance support.

• Contractor personnel have no entitlements to government furnishings and appliance support.

• Local Hire personnel have no entitlements to government furnishings and appliance support.

• Furnishings and appliance support is not authorized for privately-owned housing.

• Non–Command Sponsored Families

Hook up and disconnecting of Gas to the Government dryer is the responsibility of the CSP SM, not the government. Private Sector CSP SMs are provided “Moving In Housing Allowance” (MIHA) that pays for such costs.

This does not apply to GLH SMs as appliances are already provided and installed.

Non-Command Sponsored families are not entitled to any furniture support

Off-post Waste Collection (Trash)

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The Korean Government mandates trash disposal and requires all residents, to include US personnel and Foreigners comply with these laws. Failure to comply may result in severe fines (up to 1 million Won). Trash must be separated as described above and the Korean garbage bags must be used. No US style bags (Hefty, Glad, etc) or plastic shopping bags (AAFES, Commissary, etc) will be used. Proper ags may be purchased at any off-post grocery store, department store (Lotte Mart, E-Mart, Home Plus), and many convenient stores, or on-post at the Commissary.

NOTICE:

Disposing of trash, garbage, or other solid waste in on-post dumpsters by off-post residents is strictly PROHIBITED.

GLH: Your relator will provide you with 1-50L General Waste bag (White) and 1-10L Food Waste bag (orange) per week. It’s up to you to contact your Relator about providing them.

USAG Humphreys Anti-Terrorism Information Considerations for residing Off-Post

Things to Look for:

• Residence that maximize safety & security while minimizing the need for security upgrades

• Residence with a perimeter barrier (i.e. walls or fence that deter access to the property)

• Residence with off street parking and ideally secured in some manner

• Grounds adjacent to the residence concealment, all entrance areas and exterior/interior hallways should be illuminated

• Entrance should have a substantial door with viewer to permit the occupant to identify visitors without opening the door

• Entrance should have a deadbolt lock. A double cylinder lock should be used if placed within 40 inches of a glass sidelight or door window; fire safety rules should be considered when installing this type of lock

• Accessible window/openings should have a latch or locking mechanism

• Residence having multiple access routes to arterial roads

• Residence which are alarmed protect accessible window/openings and doors

In addition to safety and security concerns note that residences are located within 5km of the post. Travel times vary from 15 to 30 minutes. These times may double during winter months due to weather (snow, fog, rain etc.). Furthermore streets are narrow with few sidewalks and it not uncommon for vehicles to park on streets even with posted “no parking” signs.

POC is DPTMS/Anti-Terrorist Office DSN: 754-6338

Printed Name___________________________

Signature______________________________

Date__________________________________

(Copy of what SM signed in HSO)

Mold Prevention and Actions for Home and Work

What is mold?

Molds are forms of fungi that are found naturally both indoors and outdoors. Molds come in a variety of colors, including green, black, white, brown and orange. Mold sometimes appears fuzzy, but often appears in slimy streaks. For more information from the EPA, click on .

When mold spores land on a damp spot, they may begin growing and digesting whatever they land on.  Molds gradually destroy the things they grow on. Therefore, to avoid damage to building materials and furnishings, mold growth must be prevented.

Moisture control is the key to mold prevention. Molds need both food and water to survive; since molds can digest most things, water is the factor that limits mold growth. Molds will often grow in damp or wet areas indoors. Common sites for indoor mold growth include bathroom tile, basement walls, areas around windows where moisture condenses, near leaky water fountains or sinks and near fan coil units. Common sources or causes of water or moisture problems include roof leaks, condensation associated with high humidity or chill water pipes not well insulated, localized flooding due to plumbing failures or heavy rains, and slow leaks in plumbing fixtures. In summary, bad plumbing, bad insulation, bad construction or badly designed cooling systems can provide the moisture needed for mold growth.

Sometimes mold has an odor. The odor is usually described as earthy or musty.

How can molds affect my health?

The most common health problem associated with mold exposure are runny nose, scratchy throat, itchy eyes, sneezing, and in more severe cases, wheezing and coughing. Wheezing is a serious symptom that may mean asthma, and should be evaluated by a health care provider.

Allergy symptoms from mold are more common in people who already have allergy problems. Some people report flu-like symptoms, dizziness and other non-allergic symptoms, but the cause of these symptoms is not known. Although molds can produce toxins (“mycotoxins”), research so far has not shown a connection between these and non-allergic symptoms. Mycotoxins are common in our grain-based food supply, and ingestion is the major source of exposure. Mycotoxins are considered relatively non-volatile and unlikely to be released into the air in sufficient quantities to cause disease. Currently, there are no environmental air sampling methods for detecting mycotoxins, nor are there any biomarkers to measure exposure to them.

Allergy exacerbation is the only significant and well-established risk from exposure to mold. All fungi probably produce allergens, but only a few of the hundreds of thousands of different kinds of fungi have been tested for allergenicity. It is estimated that fungal allergy is found in 10% of the general population and 40% of asthmatic patients. Allergic rhinitis is the most common allergic reaction to fungal allergens. It is often accompanied by itchy or irritated eyes or throat, and sneezing.

Preventing Mold in the Home: What can I do about molds in my house/quarters?

While it is impossible to get rid of all molds in your home, you can control/prevent mold by maintaining a clean, dry home/quarters. Here are some helpful tips:

• The key to mold control is moisture control. Keep humidity below 60%, ideally between 30-50%. Exhaust fans in the kitchen and bathrooms help control moisture. Make sure those fans, as well as your clothes dryer, vent to the outdoors and not to a crawl space or attic inside the home/quarters.

• Keep heating, cooling, systems clean. Change/clean filters.

• Clean, dry or remove anything from your quarters that is water-damaged, particularly carpets and padding. It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

• Ventilate attics, crawl spaces, and basements.

• Keep bathrooms dry and ventilated.

• Remove mold growth from nonporous items (such as glass, plastic, metals, and tiles) using detergent or soap.

Moldy porous items are generally impossible to clean and should be discarded in sealed plastic bags.

If I See or Suspect Mold in My Quarters What Should I Do?

If you notice a small patch of mold (a few square feet), then use detergent and water to remove the mold. Look for the source of the moisture such as a leaking pipe, condensation of humidity on the wall from excessive showering, leaving the window open, etc. If a source cannot be identified, contact the Building Manager. The Building Manager will then contact the designated contract service provider for your building. For those that reside in leased SLQ units, 6021/2/3/4, contact Resident Center. SLQ residents residing in government owned quarters need to contact DPW Service call and submit a work order. AFH residents need to contact the Housing Maintenance contractor. If there is no leak and the room environment is very humid or smells musty, then contact DPW Self Help and request a dehumidifier after identifying the issue with the Building Manager. The Building services provider can then contact Industrial Hygiene to investigate air control system design. Examine your quarters to look for the source(s) of moisture and the materials that the mold is growing on. If you see mold in a common area of the barracks, notify your Building Manager and report the mold growth. The Building Manager MUST address the issue and will arrange to have the mold removed. If you or anyone in your family suspect mold to be the cause of any health problems, go to your healthcare provider and get an assessment.

What can I do about molds in my workplace?

Visible mold in your work area should be reported to your supervisor, who will bring it to the attention of the Building Manager and DPW. Mold in the work area should be removed, and causes of the growth, such as water leaks or high humidity must be corrected to prevent further mold growth.

What if I have symptoms I think are related to mold?

See a healthcare provider for an evaluation to determine whether your health problems could be mold related. You may be tested to determine whether you have an allergy to mold. If your provider suspects mold, contact your Building Manager who will then contact the Building Services Provider such as GOAM to inspect your family housing, KOHOM to inspect your quarters, Residence Center to inspect your SLQ housing in Buildings 6021, 2, 3, & 4 or DPW to inspect your office. They may contact the Industrial Hygiene Office after they have assured proper functioning of their building mechanical systems. If your quarters or work environment is inspected please be sure to provide the name and phone number of your healthcare provider.

For more information:

Environmental Protection Agency:

iaq/biologic.html

Occupational Safety and Health Administration:



Your Building Manager is the POC for initiating a response to suspected mold after you have identified any contribution from your activities or those of your roommates. For those that reside in leased SLQ units, 6021/2/3/4, contact Resident Center. SLQ residents residing in government owned quarters need to contact DPW Service call and submit a work order.

Current as of 31 Aug 16

School Bus Routes Off-post

DODDEA school busses will provide transportation to school from private sector &/or GLH housing areas that are on the approved bus route. Personnel who live outside the current school bus routes will be responsible for providing private transportation for their children to get to school.

All questions concerning student transportation commuting areas should call

USAG Humphreys Student Transportation Office

754-9332 

Office Hours: M-F 830-1530 closed 12:00-1:00 for lunch

Email: DodeaTrans_Humphreys@pac.dodea.edu

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Pets

Private Sector Housing may authorize pets. Always go through your LL/Realtor (property manager) regarding pet information for your residence. You are also authorized two pets in GLH.

Pet Registration – WHY?

All SMs assigned to AFH/GLH must register their pets with USAG Humphreys Veterinary Clinic on post within ten days of arrival. The importance of Pet Registration is as follows:

• Installation Command and Housing Policy

• Noncombatant Evacuation Operations (NEO)

• Heartworm Area (Korea) – Keep your pet healthy!

• Priority for Sick Pet Appointments/Wellness Appointments

• Routine Surgeries

• Boarding and Doggie Daycare requires Medical Record Documentation

• Preparation for PCSing leaving Korea

Microchip Program: USFK Veterinary Services require mandatory implant of microchips in all newly acquired pet belong to Status of Forces Agreement (SOFA) status personnel, in all adopted animals, and in any impounded stray animal prior to releasing the pet to owner. Microchip implant will be at owner’s expense.

Leash Law: Pets will be on a leash at all times when outside the housing unit. If pets are taken outside housing unit, it must be accompanied by a member of resident’s household who is capable of controlling at all times. Cats will not be allowed to roam uncontrolled and must be on a lease when outside of the housing unit.

Fecal Droppings: Residents shall clean up the waste left by their pets during walks and ensure that common areas are not littered with fecal droppings. All feces will be disposed in the correct location of their resident appointed areas.

Nuisance Animals/Barking/Howling: Please be aware that we are guests in a foreign country and to control your animals at the proper times of the day.

Insect Infestation (fleas, ticks, lice etc.): All costs associated with delousing and disinfecting private sector &/or GLH housing shall be borne by the resident.

Balconies: Balconies will not be used to kennels or house pets. Use of the balcony for fecal dropping is prohibited and will be ground for immediate termination of GLH residents. Private sector residents should respect the rented property of the landlord.

For other pet questions, the USAG Humphreys Veterinary Clinic can be contacted at or DSN (315) 753-7038.

The USAG Humphreys Veterinary Treatment Facility is located in Building T891, next to “new” fire station and 4-2 hangar.

Renters Insurance

Renters Insurance

Protect yourself and your personal property (household goods etc.)

Renter’s insurance may be the most overlooked asset by residents!

Landlords have insurance, but only for their buildings; Landlords are not responsible for protecting the renter’s personal property.

The US government does not provide or take responsibility for personal property insurance.

Off post residents are strongly encouraged to secure personal property insurance for their protection in both private sector and GLH housing.

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Complaints

Complaint/Discrimination Procedures

HSO can be your mediator for off post housing repairs, and complaints, however we will provide you with our Housing Customer Complaint Form. This form will need to be filled out with all your history (names, dates and times) of complaints. We cannot assist you unless you provide history documentation of your complaint. We have to have this information in order for us validate and provide resolution to the issue/problem.

After validation, we have 72 hours to respond back to you.

Exception is health & safety! These complaints will be addressed immediately.

If you feel that you have been discriminated against because of race, color, religion, sex, national origin, age or handicap by a landlord/agent or persons dealing with your private sector &/or GLH housing or feel your realtor/landlord has engaged in unethical practices, it is imperative that you submit a written complaint to the HSO, Chief.

Customer Complaint Form: In order to help you HSO has provided you with HSO Customer Complaint Form. This written documentation form helps HSO validate your complaint/concerns. HSO cannot validate any complaints unless it is in writing. Once HSO receives complaint HSO has 72 hours to respond back to customer. Pictures and any supporting documentation is highly encouraged to supplement your complaint.

Verbal complaints cannot be validated!

OFF-POST HOUSING COMPLAINT FORM

USAG HUMPHREYS HOUSING DIVISION

BLDG 307 – DSN 753-7358

|NAME |

|Received by Housing Office (Date/Name): |

|ADDRESS |CONTACT PHONE NUMBER(S) |

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| |EMAIL |

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|COMPLAINT DETAILS |

|Date(s) of Incident: |Time: |

|Name of Realtor / Landlord |Realtor / Landlord Contact Phone #(s) |Have you contacted your realtor / landlord? |

| | |□ Yes □ No |

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|Summary of Complaint/Issue: Please be as detailed as possible. Include names, dates, times, locations, etc. If you have supporting |

|documentation you would like to submit, such as utility bills, receipts, etc., please be sure to turn in copies to the Main Housing Office, Bldg |

|307 or scan/email to: linda.s.slotosch.civ@mail.mil. The more documented information provided will help us with your investigation! |

|We will respond back to you within 72 HRs or sooner. |

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|Did you report this complaint to your property manager (Realtor/Landlord)? |

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|What did your realtor / landlord do to resolve the issue? You must provide dates/times realtor/LL responded to your complaint. You must provide|

|your realtor/landlord a sufficient amount of time to act on your complaint. The Housing Office must have this information in order to validate |

|your complaint! |

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|RESOLUTION |

|As a result of complaint, is there any outcome you would like? What would you suggest to fix this problem/complaint? |

|□ Yes (If yes, please provide details below.) □ No |

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|Housing Office Comment/Solution |

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_________________________________ ____________________________

(Signature) (Date and Contact Number)

OFF Post – LEASES

Property Manager/Maintenance: Your realtor is your property manager and POC for all maintenance problems. Your realtor is the liaison between LL and you. You should be able to contact them whenever you need their assistance. It is also a requirement for ALL realtors to speak English. If you are having difficulty trying to contact your realtor or simply not happy with your service.

Utilities: Your realtor will provide you your utility bills and usage. HSO can also to translate your utility bills for you to able to read monthly. HSO wants you to know that we can confirm and or translate utilities for our customer if needed. We understand that utilities are quite high in Korea.

GLH: N/A

Lease Negotiations: Once you have signed a lease in the Housing Office the realtor/landlord and lessee cannot request changes to the signed lease. This is a signed contract! No lease negotiations will be done outside of the Housing Office. If your realtor/landlord is asking for additional money that was not on your signed lease or asks to modify your signed lease in any way without HSO prior approval contact the Chief, HSO at 753-7010. This is unscrupulous business practices!

GLH: N/A

Military Clause: Your lease agreement will contain a military clause. A military clause alerts the tenant that they are protected under the Service Members Civil Relief Act. The Act provides protection, such as terminating a rental agreement prior to the end of the lease term for reasons such as permanent change of station, deployments exceeding 90 days, separation from active duty or offer of government quarters.

GLH: N/A

Joint Domicile (JD) and Military to Military (Mil to Mil) Statement Reminder: I understand that if my spouse PCS’s, retires, departs, or separates, I am still obligated to fulfill my lease contractually between the landlord and myself at the same rent cost until expiration of lease. As stated if one SM remains they are contractually obligated to fulfil lease to term and Military Clause does not apply to remaining SM.

GLH: N/A

Renewal Lease (same unit):

• Go to your realtor – they will provide you the renewal lease (with their stamp) for you to bring to HSO to renew your lease

• Schedule lease signing at the HSO @ 753-7358

***Note: If you are extending your DEROS (ie AIP, medical etc.) bring orders/amendments that states your new DEROS extension date

GLH: N/A

Leasing a different unit once current lease is up:

• Obtain realtors list from Housing Office (if not using same realtor)

• Once you have found a place to live, it’s mandatory that you schedule a Safety inspection at the Housing Office @ 753-7358. Once scheduled, inform your realtor of date and time

• Also schedule a Lease signing at the Housing Office @ 753-7358 AFTER safety inspection. Either same day (in the afternoon) or next day. This is to ensure your realtor provides the housing office a property deed and we include it with your safety inspection report.

• Bring Clearance Verification from old unit (to ensure the LL cleared you!)

GLH: N/A

Termination of your Lease Agreement

Return of the Security Deposit

The majority of SMs vacating private sector housing should receive the return of their security deposits. However, you must return the housing unit to the original condition, failing to properly clean or repair damages to the property that are considered

To Terminate Lease: You will need two forms (30 day notice & verification of clearance) provided to you in this book, the service member must provide a 30 day written notice to the landlord/realtor upon receipt of orders or offer of government quarters. Verbal Notification is not sufficient! The “Verification of Termination” form is included in the book. Simply fill it out and provide to your Realtor or LL

30 Day Written Notice Form: Per the terms of your lease agreement, you are required to provide your Realtor/LL a MINIMUM of 30 days written notification of your intent to terminate your lease agreement.

• 30 Termination Notice is provided to you in this handbook - 30 Day Notice must be signed and stamped from the landlord/realtor indicating they acknowledge the pending termination from private sector housing.

• At this time lessee (you) should also obtain written cleaning instructions from your realtor to clean and clear housing (so upon final inspection the realtor can’t surprise you with added responsibilities). You can always show realtor their own instructions!

• IF applicable (service members) should be discussing return of their Security Deposit with realtor/LL

• Make appointment for Government Furniture Turn-In by calling 753-5796.

• Make Lodging Reservations by calling the Humphreys Lodge the number is DSN (315) 753-7355

Beyond normal wear and tear may incur damage costs that may be equal to or exceed the security deposit.

GLH: N/A

Verification of Clearance Form: This contractual form means you are cleared! You owe nothing to the realtor/LL!

• Verification of Clearance Letter/Form is provided to you in this Handbook. This Letter/Form must be signed by the realtor/LL on the day you final out/terminate this contract!

GLH: N/A

GLH: Termination of your Unit

• Go to HSO to set up a pre and final inspection 45 days prior to PCS (you don’t need orders to do this at this time).

• At this time lessee (you) should also obtain written cleaning standards from Housing Mgt Assistant and they are also in this book to clean and clear housing

• Make Lodging Reservations by calling the Humphreys Lodge the number is DSN (315) 753-7355

Cleaning Standards: You have been provided a cleaning standard that must be accomplished by you (SM) prior to departing. If you’ll notice there are two areas of responsibility (resident & Landlord). You will only be responsible for the “resident” portion of the cleaning standard. It is your choice to clean, or hire someone to clean for you. This must be done by your final inspection date. A copy of the cleaning standards is provided in this book.

Note: If SM moves out of the GLH unit with less than 12 month occupancy the SM is responsible to FULLY clean the unit. This means SM is responsible for resident & Landlord cleaning standards PRIOR to final inspection.

Note: If at any time you decide to Early Return of Dependents (ERD). Contact your S1 immediately for orders and revocation of CSP number

What to bring to HSO upon final/termination of off-post unit

• Signed 30 day written notice

• Signed Verification of Clearance

• Copy of PCS orders

• HSO “cannot” start TLA entitlements without clearing your off-post unit!

GLH: Bring signed clearance letter provided by your GLH Rep that cleared you from housing

After receiving these three forms the Housing Office will “Stop your Overseas Housing Allowance (OHA), verify Government Furniture turn-in and will sign/clear your PCS out-processing checklist!

30 Day Termination Notice Date: _____________

해지 통지서 통지 날짜

Lessor (Full Name/Phone) 임대인 (성명/전화번호)

Off-Post Address 영외 주소

I hearby give a written 30-days notice for termination due to the following reason.

계약서의 제 2 항에 따라서, 다음과 같은 이유로 퇴거 30일전 해지 통지를 합니다.

O Assignment to Government Housing

미 정부 관리 숙소로 입주하게 되었음

O Reassigned to CONUS

미 본토로 재배치 되었음

O Transferred to another area in South Korea

한국 내 다른 지역으로 전속되었음

O Government / chain of command directed termination of Lease

Agreement

미 정부가 계약서를 해지하였음

______________________________ __________________________________

Lessee(Full Name) 거주자 이름 Organization/Unit 소속 부대

________________ ______________________ ________________________

Duty Phone Move Out Date Lease Expiration Date

전화번호 이주 날짜 계약 만기 일자

Signature(Lessee) 서명___________________________ Date 날짜 ___________________

I hereby acknowledge receipt of 30-day termination notice from occupant. I further understand if there are foreseeable problems with termination (utility excess, property damage, etc) I will notify the lessee immediately. 본인 임대인은 거주자로부터 30일 해지 통지서를 받았습니다. 만약 계약 해지에 예견될수 있는 문제(예, 공과금 초과, 임대물 손실 등등)가 있을 경우, 임대인은 즉시 거주자에게 통보하겠습니다.

Signature (Lessor) 서명________________________ Date날짜 _______________

SPECIAL NOTE: Failure to provide this document to your landlord/realtor may result in all or partial forfeiture of your security deposit. 이 서류를 집주인 또는 부동산에게 통지하지 못했을 경우 보증금의 손실을 가져올 수 있습니다.

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Outgoing Temporary Lodging Allowance (TLA)

Ensure you have TLA entitlements!! All Command Sponsored Personnel (CSP) are entitled to TLA. Non-Command Sponsor personnel are NOT entitled to TLA.

If qualified for TLA: TLA rate is paid at the soldiers assigned Permanent Duty Station (PDS) only. If soldier stays at another location, the TLA rate at PDS remains the same! Any expense over the PDS rate is at the soldier’s expense. After Checking in Humphreys Lodge, return to Housing with hotel receipt and copy of PCS orders to claim TLA reimbursement (see below for maximum TLA days allowed:

• Off –Post SM, GLH & - 10 Days Max

• USAG-Humphreys Housing Office is the processing office for your PCS outgoing TLA reimbursement! Outgoing PCS TLA MUST be done at this installation. Your gaining installation cannot process for you at your new PCS assignment!

If you encounter problems and are unable to clear off-post housing contact HSO Chief @ 753-7010 immediately for assistance.

For information regarding your TLA amounts contact the

Humphreys Finance Office @ 753-8209/8210

We have provided you Finance’s TLA computation worksheet for lodging costs however if you have any questions regarding this worksheet the POC is the Humphreys Finance Office @ 753-8224.

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Humphreys Lodging

Humphreys Lodging will take reservations as soon as you fill out the attached request.

Humphreys Lodge has very limited "pet" rooms. Take the time to fill out the attached Lodging Reservation Request and you can send email it directly to:

usarmy.humphreys.imcom-pacific.list.dfmwr-lodging@mail.mil

Don’t forget to get your Humphreys Lodging confirmation!

If you prefer to call the Humphreys Lodge the number is DSN (315) 753-7355,or commercial: 011-82-31-690-7355 for reservations.

../Desktop/Gov Leased Housing/Camp-Humphreys-Lodging-Reservation-Request.pdf

[pic]Government Lease Housing Residents ONLY!!

GLH Conditions of Occupancy

Cleaning Standards for GLH

(When terminating unit/PCSing)

About your GLH Rep

Government Leased Housing (GLH) Conditions of Occupancy

1. __________________________________________________________________________(SM name) assigned to _______________________________________________________________ (GLH address) on _____________________________________ (date) agree to occupy GLH for the duration on my tour. I understand I must have a minimum of 7 months retain ability prior to accepting these quarters.

2. ____Service Member (SM) Use: SM may only use the premises solely as a single-family residence for SM and any dependents.

3. ____ Good Repair: SM and dependents should maintain GLH in good repair and habitable condition. SM will be responsible for all repairs to GLH/property, government furniture and appliances due to abuse or negligence during occupancy. Fair wear and tear to government furniture a/o appliances may be replaced by calling Furnishing Management Branch (FMB) @ 754-9559. Delivery is on a case by case basis.

4. ____Pets: Pets are allowed in GLH, the SM understands they must register their pets at the Humphreys Treatment Facility (post veterinarian) within 10 days of arrival to Korea. The SM recognizes that at termination of occupancy any damage caused to the unit or grounds by their pet is also SMs responsibility and will be charged to the SM.

5.____Condition of Property: The Leasing Inspector and SM will inspect GLH upon move in ___________________________ (move in date). Parties will agree that GLH is in fit and habitable condition, except for those damages or malfunctions that have been itemized in writing on the GLH move-in/out inspection checklist. The SM will retain copies of this report. Any additional items noted by SM should be submitted in writing and received/dated and signed by the Housing Assignment Counselor (to retain in SMs file) within 15 days of occupancy. If no submission by SM within the 15 day period, the GLH will be considered “acceptable” with no damages noted and suitable for occupancy.

6. ____Premises, Plumbing and Appliances: The SM should keep the premises, plumbing fixtures and appliances, as clean and safe as condition permits and keep clear all waste pipes, drains, and toilets where possible. At termination of occupancy, all appliances and equipment should be in good working order and premises should be in clean condition (see cleaning guidelines), normal wear and tear will be considered. During occupancy if you need appliance repair contact FMB @ 754-9557. NOTE: Do not store any flammable items (pot holders, towels etc) in the drawer at the bottom of the stove.

7. ____Use & Repair of GLH structural fixtures : The SM should use, in a reasonable manner, all electrical, plumbing, sanitary, heating, ventilating, air conditioning, appliances and other fixtures in or on the premises. Any damage caused by either the SM or SMs dependents beyond normal wear and tear should be repaired by the SM.

8. ____Damaging Property: If the SM willfully or negligently destroys, defaces, damages, impairs or removes any part of the premises (including fixtures, facilities, appliances and smoking smell/burns) or willfully or negligently permits any person to do so, the SM will be held responsible for the damages.

9. General Maintenance: The SM should keep GLH in a state of good repair and cleanliness, all parts of the property, including equipment and appliances, and keep all property free from objectionable features, nuisances, and hazards. Any repairs or replacement of property, equipment, or appliances required due to abuse or negligence by acts of commission or omission of the SM or SM dependents will be paid for by the SM. ALL maintenance concerns/repairs should be reported to your GLH Rep _____________________________________________________________. The GLH Rep will schedule repair and resolve issues 24hr a day, 365 days a year. IF you cannot contact your GLH Rep contact the Gov’t Leased Housing Manager @ 753-8783.

10. ____Notice of Defects or Malfunctions: The resident should promptly notify GLH Rep ___________________________________________________________________ when the structure or the equipment of any fixture contained therein becomes defective, broken, damaged, or malfunctions in any way. If you cannot contact your GLH Rep contact the Gov’t Leased Housing Manager @ 753- 8783.

11. ____SM & Dependents Conduct: SM and dependents should conduct themselves and require other persons on the premises to conduct themselves in a manner that will not disturb their neighbors.

12. ____System Overloads: The SM should not install or use any equipment that will overload any gas, water, heating, electrical, sewage, drainage, or air conditioning systems of the assigned premises.

13. Smoke Detectors: The SM is responsible for checking smoke detectors periodically during occupancy and keeping them in proper working condition and to report any malfunctions to the GLH Rep.

If your quarters smells of smoke you will be charged upon termination of quarters. You will be liable for charges for damages (burns, smoke smell, etc.)

14. ____Smoking: Smoking is prohibited in GLH! This includes Balconies. If your quarters smells of smoke you will be charged upon termination of quarters. You will be liable for charges for damages (burns, smoke smell, etc.)

15. ____ Rental Insurance: Because of potential liability claims for damages to GLH, it is recommended that SM obtains Rental Insurance which provides protection of SMs personal property. The LL is responsible to ensure property is ensured (building) only -- NOT SMs personal property.

16. ____Alterations: Alterations are not allowed in GLH. GLH must be in its original condition as when assigned.

17. ____Periods of Absence: The SM must notify the GLH Rep if you are gone for 7 consecutive days.

18. ____Access to Property by the GLH Rep or Designated Representatives: When warranted by circumstances or reasonable cause, the GLH Rep or a duly designated representative may enter the premises to conduct a visual inspection. The SM or SM dependents (dependent must be over 18 yrs. old) must be given advance written notice of the purpose and objective of the inspection.

19. ____Neglect and Costs: If any time during the term of this occupancy, that maintenance is required to make repairs to the property or its equipment for damages caused by abuse or negligence of the SM or the SMs dependents, the SM understands that the repairs will be made at SMs expense. As appropriate, the SM should be afforded the option to complete the necessary repairs either by outside contractor or on SM own initiative. Repair must be approved by GLH rep and/or LL PRIOR to acceptance.

20. ____Termination: SMs departing GLH are required to give at least 45 day notice to the Humphreys Housing Office to forecast pre and final inspection of unit. Please call 753-7358 for more information.

A copy of these GLH conditions are provided to you in your HSO off post booklet!

I, THE UNDERSIGNED SERVICE MEMBER (SM), HAVE READ AND UNDERSTAND ALL THE CONDITIONS CONTAINED HEREIN.

___________________________________________ ___________________________________________

Service Member Signature and Date Housing Assistant Signature and Date

Current as of 31 Aug 16 (less) - (Copy of what SM signed in HSO)

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Government Leased Housing (GLH) Representative (Rep)

Call Your Relator

For all problems related to your GLH unit

24hrs day

365 days a year

They are your Property Manager for your GLH unit!

If you cannot reach your GLH unit contact the USAG Humphrey Housing Leasing Manager

@ 753-8783

CSP vs Non-CSP

Benefits Comparison

Matrix

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October 2016

65th Medical Brigade

US Army MEDDAC-K

Housing Elevator Bank Hallway

Barracks Room, Humidity >60%

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