Servicing Contact Information - Navient

Servicing Contact Information

CollegeServ?

Providing expert support for schools, Monday-Thursday, 8 AM to 9 PM (ET); Friday, 8 AM to 8 PM (ET) to assist with borrower related issues/repayment counseling, enrollment updates or guidance with our online reports.

Phone: 888-272-4665 Fax: 800-828-0250 Email: collegeserv@

Electronic Services

Providing technical support, Monday-Friday, 8 AM to 5PM (ET) for monitoring of electronic file delivery and assistance with school servicing portal navigation.

Phone: 800-348-4606 Email: ESNAVI@

-- To view, manage, and repay loans.

For Borrowers with Navient Serviced Department o f ED loans

Customer service (ED-owned loans) Phone: 800-722-1300 Fax: 866-266-0178 International phone: 317-806-0580 International fax: 570-706-8563 TDD: 877-713-3833

Correspondence (ED-owned loans) P.O. Box 9635 Wilkes-Barre, PA 18773

Loan payments (ED-owned loans) Navient-Dept. of ED Loan Servicing P.O. Box 740351 Atlanta, GA 30374-0351

For Military Service Members

Military benefits Phone: 855-284-4879 Fax: 800-848-1949 International Phone: 001-888-272-5543 (toll free) International Phone: 001-317-570-7397 (charges apply) International Fax: 001-317-578-6700 Email: militarybenefits@

For Borrowers with Navient loans

Customer service Phone: 888-272-5543 Fax: 800-848-1949

Correspondence P.O. Box 9500 Wilkes-Barre, PA 18773

Loan payments Send to the address on your statement, which will be: P.O. Box 9533 Wilkes-Barre, PA 18773 or P.O. Box 13611 Philadelphia, PA 19101

For Cosigners with Navient loans

Loan payments Send to: P.O. Box 9555 Wilkes-Barre, PA 18773 or P.O. Box 13612 Philadelphia, PA 19101

School Contact Information

Title IV Loan Servicers

Navient FedLoan Servicing (PHEAA) Great Lakes Educational Loan Services, Inc. Nelnet

Phone

(888) 272-4665 (800) 655-3813 (888) 686-6919 (866) 463-5638

Website



Reach FSA

1-855-FSA-4-FAA (855-372-4322) Phone line for the financial aid community that provides the option of calling one number to reach Federal Student Aid (FSA) School Contact Centers.

Campus-Based Call Center:

1-877-801-7168

CBFOB@

For questions related to the Campus-Based Programs, the Fiscal Operations Report and Application to Participate

(FISAP), and Federal Perkins Loan cohort default rates.

CPS/SAIG Technical Support and TFA Support Center:

CPSSAIG@ 1-800-330-5947

National Student Loan Data Systems (NSLDS):

NSLDS@ 1-800-999-8219

COD School Relations Center:

Grant Programs 1-800-474-7268

Direct Loan Program 1-800-848-0978

Student Loan Support Center CODSupport@ 1-800-557-7394

? 2015 by Navient Solutions Inc. All rights reserved. Navient, the Navient logo, and CollegeServ are service marks of Navient Solutions, Inc. Navient Corporation and its subsidiaries, including Navient Solutions, Inc., are not sponsored by or agencies of the United States of America. EDS-15-10851A 0915

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