2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million ...

Rank

Companies with 1 or More Upheld Complaints or $1,000,000 in Average Annual PP-Auto Premiums

2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million Dollars

of Premiums Written in New York State Number of Complaints Closed in 2020 By the NYS Department of Financial Services

Complaint Ratio

(Column I / Column V)

I Upheld

II Questions

of Fact

III Not Upheld or Withdrawn

IV Company

Total

V Average of 2019 and 2020 PP-Auto Premiums Written Directly in NYS (In Millions)

1

Adirondack Insurance Exchange

2

Chubb National Insurance Company

3

Preferred Mutual Insurance Company

4

Erie Insurance Company of New York

5

Main Street America Protection Insurance Company

6

Plymouth Rock Assurance Preferred Corporation

7

Progressive Northwestern Insurance Company

8

Travelers Property Casualty Company of America

9

AIG Property Casualty Company

10 Palisades Insurance Company

11 Encompass Home and Auto Insurance Company

12 Farm Family Casualty Insurance Company

13 Merchants Preferred Insurance Company

14 SAFECO Insurance Company of Indiana

15 Old Dominion Insurance Company

16 Bankers Standard Insurance Company

17 Great Northern Insurance Company

18 Standard Fire Insurance Company

19 Harleysville Insurance Company

20 Travelers Commercial Insurance Company

21 Hartford Insurance Company of the Midwest

22 First Liberty Insurance Corporation

23 Electric Insurance Company

24 AMERICAN FAMILY CONNECT PROPERTY AND CASUA

0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000

0

7

0

1

0

3

0

2

0

0

0

1

0

2

0

1

0

2

0

1

0

2

0

1

0

1

0

0

0

2

0

0

0

0

0

0

0

1

0

0

0

0

0

0

0

0

0

1

13

20

1

2

10

13

3

5

0

0

3

4

3

5

4

5

1

3

4

5

1

3

6

7

1

2

1

1

4

6

0

0

0

0

3

3

2

3

0

0

0

0

0

0

3

3

0

1

107.124 64.993 63.510 53.212 43.802 42.874 35.986 28.203 26.590 23.890 20.306 19.305 18.387 17.157 16.053 15.510 13.614 11.226 11.078 9.885 8.912 8.738 8.705 7.750

Monday, November 29, 2021

Page 1 of 6

Rank

Companies with 1 or More Upheld Complaints or $1,000,000 in Average Annual PP-Auto Premiums

2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million Dollars

of Premiums Written in New York State Number of Complaints Closed in 2020 By the NYS Department of Financial Services

Complaint Ratio

(Column I / Column V)

I Upheld

II Questions

of Fact

III Not Upheld or Withdrawn

IV Company

Total

V Average of 2019 and 2020 PP-Auto Premiums Written Directly in NYS (In Millions)

25 Main Street America Assurance Company 26 Economy Premier Assurance Company 27 Chubb Indemnity Insurance Company 28 Countryway Insurance Company 29 Central Mutual Insurance Company 30 Unitrin Preferred Insurance Company 31 American Modern Home Insurance Company 32 Phoenix Insurance Company 33 Unitrin Auto and Home Insurance Company 34 Unitrin Direct Insurance Company 35 State National Insurance Company, Inc. 36 Republic-Franklin Insurance Company 37 National General Assurance Company 38 Pacific Employers Insurance Company 39 Allstate Indemnity Company 40 21st Century North America Insurance Company 41 Encompass Insurance Company of America 42 Automobile Insurance Company of Hartford, Connecticut 43 NGM Insurance Company 44 TravCo Insurance Company 45 Sterling Insurance Company 46 Encompass Indemnity Company 47 Nationwide Assurance Company 48 Amica Property and Casualty Insurance Company

0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000

0

1

0

0

0

1

0

0

0

1

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

4

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

3

4

1

1

1

2

1

1

1

2

1

1

0

0

0

0

0

0

0

0

0

0

1

1

2

6

0

0

10

10

0

0

0

0

1

1

0

0

1

1

0

0

0

0

0

1

0

0

7.272 7.065 7.032 6.657 6.564 6.041 5.917 5.631 5.557 5.546 5.497 5.147 5.136 5.107 5.071 4.939 4.876 4.850 4.807 4.281 4.072 3.573 3.509 3.320

Monday, November 29, 2021

Page 2 of 6

Rank

Companies with 1 or More Upheld Complaints or $1,000,000 in Average Annual PP-Auto Premiums

2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million Dollars

of Premiums Written in New York State Number of Complaints Closed in 2020 By the NYS Department of Financial Services

Complaint Ratio

(Column I / Column V)

I Upheld

II Questions

of Fact

III Not Upheld or Withdrawn

IV Company

Total

V Average of 2019 and 2020 PP-Auto Premiums Written Directly in NYS (In Millions)

49 Charter Oak Fire Insurance Company 50 Vigilant Insurance Company 51 Insurance Company of the State of Pennsylvania 52 Ironshore Indemnity Inc. 53 Farmers New Century Insurance Company 54 21st Century Advantage Insurance Company 55 American Family Home Insurance Company 56 Hartford Accident and Indemnity Company 57 United Farm Family Insurance Company 58 Citizens Insurance Company of America 59 Travelers Indemnity Company 60 Property and Casualty Insurance Company of Hartford 61 Blue Ridge Indemnity Company 62 Berkley Insurance Company 63 Travelers Casualty Company of Connecticut 64 Progressive Specialty Insurance Company 65 GEICO Indemnity Company 66 Travelers Home and Marine Insurance Company 67 Garrison Property and Casualty Insurance Company 68 Progressive Advanced Insurance Company 69 Government Employees Insurance Company 70 Hartford Underwriters Insurance Company 71 Travelers Personal Insurance Company 72 Nationwide General Insurance Company

0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0076 0.0080 0.0096 0.0118 0.0131 0.0137 0.0139 0.0151 0.0151

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

2

15

9

32

1

4

1

3

6

24

10

46

1

5

5

6

1

2

1

1

0

0

2

2

0

0

0

0

2

2

0

0

2

2

0

0

1

1

1

1

0

0

0

0

0

0

0

0

31

48

159

200

1

6

18

22

85

115

84

140

12

18

24

35

14

17

2.444 2.102 1.968 1.963 1.953 1.716 1.556 1.359 1.310 1.222 1.202 1.183 1.136 1.114 1.084 262.913 1127.107 103.822 84.881 458.715 729.196 71.945 331.381 66.015

Monday, November 29, 2021

Page 3 of 6

Rank

Companies with 1 or More Upheld Complaints or $1,000,000 in Average Annual PP-Auto Premiums

2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million Dollars

of Premiums Written in New York State Number of Complaints Closed in 2020 By the NYS Department of Financial Services

Complaint Ratio

(Column I / Column V)

I Upheld

II Questions

of Fact

III Not Upheld or Withdrawn

IV Company

Total

V Average of 2019 and 2020 PP-Auto Premiums Written Directly in NYS (In Millions)

73 A. Central Insurance Company 74 Utica National Insurance Company of Texas 75 LM General Insurance Company 76 Progressive Max Insurance Company 77 Nationwide Affinity Insurance Company of America 78 GEICO General Insurance Company 79 Farmers Property and Casualty Insurance Company 80 Travelers Personal Security Insurance Company 81 Farmers Casualty Insurance Company 82 American States Insurance Company 83 Allstate Fire and Casualty Insurance Company 84 New York Central Mutual Fire Insurance Company 85 Mid-Century Insurance Company 86 Allmerica Financial Alliance Insurance Company 87 Progressive Casualty Insurance Company 88 Liberty Mutual Fire Insurance Company 89 Nationwide Insurance Company of America 90 Essentia Insurance Company 91 Privilege Underwriters Reciprocal Exchange 92 Nationwide Mutual Insurance Company 93 State Farm Mutual Automobile Insurance Company 94 Farmers Group Property and Casualty Insurance Company 95 Integon National Insurance Company 96 Cincinnati Insurance Company

0.0157 0.0164 0.0170 0.0172 0.0188 0.0189 0.0198 0.0210 0.0216 0.0227 0.0232 0.0244 0.0263 0.0297 0.0311 0.0316 0.0319 0.0360 0.0364 0.0371 0.0376 0.0398 0.0407 0.0412

1

4

1

1

9

24

4

18

2

4

49

109

1

3

1

0

1

0

3

3

26

59

8

21

2

2

2

4

19

30

5

6

1

0

1

1

1

0

2

0

60

113

4

2

2

7

1

1

8

13

4

6

77

110

42

64

12

18

344

502

2

6

6

7

2

3

13

19

131

216

39

68

18

22

3

9

93

142

23

34

3

4

0

2

0

1

4

6

191

364

9

15

30

39

1

3

63.532 60.888 529.974 232.026 106.157 2588.248 50.458 47.516 46.236 132.274 1122.431 327.226 76.006 67.265 610.082 158.252 31.391 27.777 27.483 53.930 1597.288 100.598 49.160 24.248

Monday, November 29, 2021

Page 4 of 6

Rank

Companies with 1 or More Upheld Complaints or $1,000,000 in Average Annual PP-Auto Premiums

2021 Auto Complaint Ratios PP-Auto Insurance Complaints per Million Dollars

of Premiums Written in New York State Number of Complaints Closed in 2020 By the NYS Department of Financial Services

Complaint Ratio

(Column I / Column V)

I Upheld

II Questions

of Fact

III Not Upheld or Withdrawn

IV Company

Total

V Average of 2019 and 2020 PP-Auto Premiums Written Directly in NYS (In Millions)

97 United Services Automobile Association 98 Erie Insurance Company 99 Mercury Casualty Company 100 Hartford Insurance Company of Illinois 101 LM Insurance Corporation 102 Esurance Property and Casualty Insurance Company 103 New South Insurance Company 104 Allstate Insurance Company 105 Allstate Property and Casualty Insurance Company 106 Amica Mutual Insurance Company 107 Esurance Insurance Company 108 Hartford Casualty Insurance Company 109 Kemper Independence Insurance Company 110 Foremost Insurance Company Grand Rapids, Michigan 111 CSAA General Insurance Company 112 USAA Casualty Insurance Company 113 21st Century Centennial Insurance Company 114 Utica Mutual Insurance Company 115 Progressive Direct Insurance Company 116 National General Insurance Company 117 Unitrin Safeguard Insurance Company 118 American Bankers Insurance Company of Florida 119 USAA General Indemnity Company 120 AMERICAN FAMILY CONNECT INSURANCE COMPANY

0.0415 0.0416 0.0423 0.0433 0.0487 0.0535 0.0568 0.0597 0.0609 0.0675 0.0680 0.0730 0.0750 0.0750 0.0777 0.0779 0.0843 0.1010 0.1193 0.1195 0.1257 0.1298 0.1310 0.1347

5

5

3

8

1

1

1

1

1

0

2

3

3

10

32

28

10

8

5

2

3

2

2

0

3

4

1

0

1

3

10

7

2

2

1

0

2

4

2

1

4

3

1

1

14

8

2

1

8

18

13

24

6

8

4

6

6

7

16

21

14

27

79

139

25

43

6

13

14

19

2

4

12

19

3

4

4

8

27

44

6

10

0

1

14

20

7

10

12

19

1

3

21

43

5

8

120.360 72.178 23.635 23.117 20.533 37.353 52.793

535.815 164.235

74.033 44.109 27.398 39.990 13.329 12.869 128.300 23.733

9.903 16.760 16.737 31.829

7.705 106.832

14.844

Monday, November 29, 2021

Page 5 of 6

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